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subject:"Standardisierung"
~person:"Pantouvakis, Angelos"
~person:"Sampaio, Paulo"
~person:"Saraiva, Pedro"
~subject:"Service quality"
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Standardisierung
Service quality
Quality management
41
Qualitätsmanagement
41
Standardization
10
Firm performance
8
Unternehmenserfolg
8
Performance measurement
7
Performance-Messung
7
Portugal
7
Bibliometrics
5
Bibliometrie
5
Dienstleistungsqualität
5
Lieferkette
5
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Welt
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3
EU countries
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3
Integration
3
Organisatorischer Wandel
3
Organizational change
3
Product quality
3
Produktqualität
3
Prozessmanagement
3
total quality management
3
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2
Customer satisfaction
2
Environmental management
2
Forschung
2
Hafenwirtschaft
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Higher education institution
2
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2
ISO 9001
2
KMU
2
Kundenzufriedenheit
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Pantouvakis, Angelos
Sampaio, Paulo
Saraiva, Pedro
Bruhn, Manfred
35
Heras-Saizarbitoria, Iñaki
17
Shahin, Arash
16
Antony, Jiju
14
Boiral, Olivier
14
Casadesús, Martí
12
Prybutok, Victor R.
12
Marimon, Frederic
11
Rahman, Zillur
11
Talib, Faisal
11
Tarí, Juan José
11
Devadasan, S. R.
10
McFadden, Kathleen L.
10
Schreier, Gerhard
10
Cudney, Elizabeth A.
9
Chiarini, Andrea
8
Dahlgaard-Park, Su Mi
8
Franceschini, Fiorenzo
8
Gremyr, Ida
8
Mastrogiacomo, Luca
8
Medeiros, Denise Dumke de
8
Qureshi, M. N.
8
Walgenbach, Peter
8
Gotzamani, Katerina
7
Murugesh, R.
7
Prajogo, Daniel
7
Santos, Gilberto
7
Tuominen, Kari
7
Dwivedi, Yogesh Kumar
6
Fonseca, Luis Miguel Ciravegna Martins da
6
Heras, Iñaki
6
Rust, Roland T.
6
Stauss, Bernd
6
Sweis, Rateb J.
6
Agwara, Hezekiah
5
Basu, Rana
5
Benkenstein, Martin
5
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International journal of quality & reliability management
4
Maritime policy and management : MPM
2
The TQM journal : the international review of organizational improvement
2
Total quality management & business excellence
2
International journal of production research
1
International journal of quality and service sciences
1
Journal of air transport management
1
Managing service quality : MSQ ; an international journal
1
Quality management journal : QMJ
1
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ECONIS (ZBW)
15
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1
SMART-QUAL : a dashboard for quality measurement in higher education institutions
Adot, Esther
;
Akhmedova, Anna
;
Alvelos, Helena
; …
- In:
International journal of quality & reliability management
40
(
2023
)
6
,
pp. 1518-1539
Persistent link: https://www.econbiz.de/10014313835
Saved in:
2
ISO 9001 : 2015 and risk-based thinking: scientific research insights
Martins, Yasmin Silva
;
Silva, Carlos Eduardo Sanches da
; …
- In:
Total quality management & business excellence
33
(
2022
)
11
,
pp. 1326-1343
Persistent link: https://www.econbiz.de/10013352671
Saved in:
3
Macroquality measurement : world state of quality and European quality scoreboard approaches and results
Saraiva, Pedro
;
Sampaio, Paulo
;
Cubo, Catarina
;
Reis, …
- In:
Total quality management & business excellence
31
(
2020
)
10
,
pp. 1060-1076
Persistent link: https://www.econbiz.de/10012256689
Saved in:
4
A multiple criteria approach for airline passenger satisfaction measurement and service quality improvement
Tsafarakis, Stelios
;
Kokotas, Theodosios
;
Pantouvakis, …
- In:
Journal of air transport management
68
(
2018
),
pp. 61-75
Persistent link: https://www.econbiz.de/10011845851
Saved in:
5
ISO 9001 and ISO/IEC 17025: which is the best option for a laboratory of metrology? : the Portuguese experience
Barradas, José
;
Sampaio, Paulo
- In:
International journal of quality & reliability management
34
(
2017
)
3
,
pp. 406-417
Persistent link: https://www.econbiz.de/10011694521
Saved in:
6
ISO 9001 certification in the American Continent : a statistical analysis and modelling
Salgado, Eduardo Gomes
;
Beijo, Luiz Alberto
;
Sampaio, Paulo
- In:
International journal of production research
54
(
2016
)
17/18
,
pp. 5416-5433
Persistent link: https://www.econbiz.de/10011530236
Saved in:
7
An empirical assessment of ISM Code effectiveness on performance: the role of ISO certification
Pantouvakis, Angelos
;
Karakasnaki, Maria
- In:
Maritime policy and management : MPM
43
(
2016
)
7/8
,
pp. 874-886
Persistent link: https://www.econbiz.de/10011647757
Saved in:
8
ISO 9001 overall performance dimensions : an exploratory study
Psomas, Evangelos
;
Pantouvakis, Angelos
- In:
The TQM journal : the international review of …
27
(
2015
)
5
,
pp. 519-531
Persistent link: https://www.econbiz.de/10011443161
Saved in:
9
Market orientation and service quality : opponents or colleagues
Pantouvakis, Angelos
- In:
International journal of quality and service sciences
6
(
2014
)
2/3
,
pp. 89-111
Persistent link: https://www.econbiz.de/10010404690
Saved in:
10
A comparison and usage overview of business excellence models
Sampaio, Paulo
;
Saraiva, Pedro
;
Monteiro, Ana
- In:
The TQM journal : the international review of …
24
(
2012
)
2
,
pp. 181-200
Persistent link: https://www.econbiz.de/10009514444
Saved in:
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