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subject:"Tourismuswirtschaft"
~person:"Bagur-Femenías, Llorenç"
~subject:"Dienstleistungsqualität"
~subject:"customer service"
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Tourismuswirtschaft
Dienstleistungsqualität
customer service
Reisevermittler
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Bagur-Femenías, Llorenç
Law, Chun Hung Roberts
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Clerides, Sofronis
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Heller, Markus
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
2
Service business
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ECONIS (ZBW)
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Does intensive social network management lead to positive effects in quality practices?
Bagur-Femenías, Llorenç
;
Perramon, Jordi
;
Barquero …
- In:
Total quality management & business excellence : an …
27
(
2016
)
11/12
,
pp. 1246-1260
Persistent link: https://www.econbiz.de/10011648376
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2
Impact of quality and environmental investment on business competitiveness and profitability in small service business : the case of travel agencies
Bagur-Femenías, Llorenç
;
Perramon, Jordi
;
Amat Salas, …
- In:
Total quality management & business excellence : an …
26
(
2015
)
7/8
,
pp. 840-853
Persistent link: https://www.econbiz.de/10011388424
Saved in:
3
The adoption of quality management practices and their impact on business performance in small service companies : the case of Spanish travel agencies
Alonso-Almeida, María Mar del
;
Bagur-Femenías, Llorenç
; …
- In:
Service business
9
(
2015
)
1
,
pp. 57-75
Persistent link: https://www.econbiz.de/10011296096
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