//--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
subject:"USA"
~accessRights:"restricted"
~isPartOf:"Tourism management : research, policies, practice"
~subject:"Complaint management"
~subject:"Markenimage"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject_exact:"Customer satisfaction"
Narrow search
Delete all filters
| 5 applied filters
Year of publication
From:
To:
Subject
All
USA
Complaint management
Markenimage
Customer satisfaction
100
Kundenzufriedenheit
100
Consumer behaviour
44
Konsumentenverhalten
44
Dienstleistungsqualität
41
Holiday behaviour
41
Service quality
41
Urlaubsverhalten
41
Beziehungsmarketing
38
Relationship marketing
38
Tourism
31
Tourismus
30
Satisfaction
23
Hotel industry
21
Hotellerie
21
Tourism industry
18
Tourismuswirtschaft
18
Viral marketing
14
Virales Marketing
14
Tourism marketing
13
Tourismusmarketing
13
Arbeitszufriedenheit
11
Job satisfaction
11
International tourism
9
Internationaler Tourismus
9
Emotion
8
Online retailing
8
Online reviews
8
Online-Handel
8
Zufriedenheit
8
Destination management
7
Destinationsmanagement
7
Hospital
7
Internet marketing
7
Krankenhaus
7
Online-Marketing
7
Personalisierung
7
Personalization
7
Loyalty
6
Beschwerdemanagement
5
more ...
less ...
Online availability
All
Undetermined
Type of publication
All
Article
10
Type of publication (narrower categories)
All
Article in journal
10
Aufsatz in Zeitschrift
10
Language
All
English
10
Author
All
Almeida Santana, Arminda
1
Alrawadieh, Zaid
1
Alrawadieh, Ziad
1
Berenguer Contrí, Gloria
1
Bose, Indranil
1
Boukis, Achilleas
1
Cai, Ruiying
1
Dibb, Sally
1
Gao, Baojun
1
González-Mansilla, Óscar
1
Harris, Lloyd C.
1
Hsu, Cathy H. C.
1
Hu, Nan
1
Jayawardhena, Chanaka
1
Jia, Susan
1
Koritos, Christos D.
1
Kozak, Metin
1
Liu, Hongfei
1
Liu, Juan
1
Moreno Gil, Sergio
1
Ranaweera, Chatura
1
Serra-Cantallops, Antoni
1
Tasci, Asli D. A.
1
Weber, Karin
1
Xu, Xing'an
1
Zhang, Ting
1
more ...
less ...
Published in...
All
Tourism management : research, policies, practice
Journal of business research : JBR
51
Journal of retailing and consumer services
48
International journal of hospitality management
36
Journal of hospitality marketing & management
28
Service business
22
Journal of travel and tourism marketing
17
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
15
Journal of strategic marketing
14
The journal of services marketing
14
International journal of contemporary hospitality management
13
The journal of brand management : an international journal
13
Asia Pacific journal of marketing and logistics
12
Services marketing quarterly
11
The service industries journal
10
Psychology & marketing
9
The journal of product & brand management
9
Journal of air transport management
8
Journal of service research : JSR
8
Journal of vacation marketing
8
Journal of hospitality and tourism insights
7
Journal of service management
7
Journal of service theory and practice
7
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
7
SpringerLink / Bücher
7
Global business review
6
Journal of destination marketing & management
6
Journal of service research
6
Marketing letters : a journal of research in marketing
6
Tourism management perspectives : TMP
6
International journal of services, economics and management
5
Journal of Islamic marketing
5
Journal of consumer marketing
5
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
5
Journal of marketing
5
Journal of marketing theory and practice : JMTP
5
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
5
Marketing intelligence & planning
5
Quality management journal : QMJ
5
Total quality management & business excellence
5
more ...
less ...
Source
All
ECONIS (ZBW)
10
Showing
1
-
10
of
10
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
"Give me an upgrade or I will give you a bad review!" : investigating customer threats in the hospitality industry
Boukis, Achilleas
;
Harris, Lloyd C.
;
Koritos, Christos D.
- In:
Tourism management : research, policies, practice
104
(
2024
),
pp. 1-11
Persistent link: https://www.econbiz.de/10015052203
Saved in:
2
How do customers navigate perceived inappropriateness of collective emotion in group service recovery? : an application of cognitive dissonance theory
Xu, Xing'an
;
Liu, Juan
;
Cai, Ruiying
- In:
Tourism management : research, policies, practice
93
(
2022
),
pp. 1-13
Persistent link: https://www.econbiz.de/10013366129
Saved in:
3
Banding together in a festival context : examining effects of a joint-stakeholder external service recovery
Weber, Karin
;
Hsu, Cathy H. C.
- In:
Tourism management : research, policies, practice
83
(
2021
),
pp. 1-12
Persistent link: https://www.econbiz.de/10012417501
Saved in:
4
Motivation and satisfaction of Chinese and U.S. tourists in restaurants : a cross-cultural text mining of online reviews
Jia, Susan
- In:
Tourism management : research, policies, practice
78
(
2020
),
pp. 1-12
Persistent link: https://www.econbiz.de/10012165771
Saved in:
5
The impact of value co-creation on hotel brand equity and customer satisfaction
González-Mansilla, Óscar
;
Berenguer Contrí, Gloria
; …
- In:
Tourism management : research, policies, practice
75
(
2019
),
pp. 51-65
Persistent link: https://www.econbiz.de/10012063560
Saved in:
6
Examining the trade-off between compensation and promptness in eWOM-triggered service recovery : a restorative justice perspective
Liu, Hongfei
;
Jayawardhena, Chanaka
;
Dibb, Sally
; …
- In:
Tourism management : research, policies, practice
75
(
2019
),
pp. 381-392
Persistent link: https://www.econbiz.de/10012063617
Saved in:
7
Exploring the impact of tourist harassment on destination image, tourist expenditure, and destination loyalty
Alrawadieh, Zaid
;
Alrawadieh, Ziad
;
Kozak, Metin
- In:
Tourism management : research, policies, practice
73
(
2019
),
pp. 13-20
Persistent link: https://www.econbiz.de/10012004629
Saved in:
8
What do hotel customers complain about? : text analysis using structural topic model
Hu, Nan
;
Zhang, Ting
;
Gao, Baojun
;
Bose, Indranil
- In:
Tourism management : research, policies, practice
72
(
2019
),
pp. 417-426
Persistent link: https://www.econbiz.de/10011996164
Saved in:
9
Testing the cross-brand and cross-market validity of a consumer-based brand equity (CBBE) model for destination brands
Tasci, Asli D. A.
- In:
Tourism management : research, policies, practice
65
(
2018
),
pp. 143-159
Persistent link: https://www.econbiz.de/10011775110
Saved in:
10
Understanding tourism loyalty : horizontal vs. destination loyalty
Almeida Santana, Arminda
;
Moreno Gil, Sergio
- In:
Tourism management : research, policies, practice
65
(
2018
),
pp. 245-255
Persistent link: https://www.econbiz.de/10011775149
Saved in:
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->