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subject:"USA"
~accessRights:"restricted"
~person:"McFadden, Kathleen L."
~person:"Prentice, Catherine"
~person:"Sreejesh, S."
~subject:"Lean production"
~subject:"Service quality"
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Search: subject_exact:"Customer satisfaction"
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USA
Lean production
Service quality
Customer satisfaction
32
Kundenzufriedenheit
32
Dienstleistungsqualität
29
Consumer behaviour
20
Konsumentenverhalten
20
Beziehungsmarketing
19
Relationship marketing
19
Brand image
6
Markenimage
6
Beschwerdemanagement
5
Brand management
5
Complaint management
5
Gambling
5
Glücksspiel
5
Hospital
5
Krankenhaus
5
Markenführung
5
Quality management
5
Qualitätsmanagement
5
Airline
4
Casinos
4
Customer engagement
4
Dienstleistungssektor
4
Fluggesellschaft
4
Service industry
4
United States
4
Artificial intelligence
3
Brand equity
3
Corporate culture
3
Customer loyalty
3
Hotel industry
3
Hotellerie
3
Künstliche Intelligenz
3
Online retailing
3
Online-Handel
3
Perception
3
Southeast Asia
3
Südostasien
3
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English
29
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McFadden, Kathleen L.
Prentice, Catherine
Sreejesh, S.
Han, Heesup
24
Sharma, Piyush
13
Mattila, Anna S.
11
Balaji, M. S.
10
Wong, IpKin Anthony
10
Quach, Sara
9
Roy, Sanjit
9
Söderlund, Magnus
9
Bilgihan, Anil
8
Gong, Taeshik
8
Grégoire, Yany
8
Gustafsson, Anders
8
Prybutok, Victor R.
8
Shahin, Arash
8
Xu, Xun
8
Ali, Faizan
7
Guchait, Priyanko
7
Gursoy, Dogan
7
Izogo, Ernest Emeka
7
Jebarajakirthy, Charles
7
Lee, Jin-soo
7
Mainardes, Emerson Wagner
7
Sparks, Beverley
7
Su, LuJun
7
Wu, Luorong
7
Yi, Youjae
7
Bonfanti, Angelo
6
Chua, Bee-Lia
6
Jaiswal, Deepak
6
Kant, Rishi
6
Kim, Jinkyung Jenny
6
Liu, Chih-Hsing
6
McColl-Kennedy, Janet R.
6
Medeiros, Denise Dumke de
6
Melo, Fagner José Coutinho de melo
6
Moon, Hyoungeun
6
Prybutok, Gayle
6
So, Kevin Kam Fung
6
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Journal of retailing and consumer services
8
International journal of hospitality management
4
Journal of hospitality marketing & management
3
Journal of strategic marketing
3
Quality management journal : QMJ
2
Asia-Pacific journal of business administration
1
Industrial marketing management : the international journal for industrial and high-tech firms
1
International journal of contemporary hospitality management
1
International journal of production economics
1
Journal of Indian business research
1
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
1
Journal of operations management
1
Journal of vacation marketing
1
Tourism review : the official journal of the AIEST
1
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ECONIS (ZBW)
29
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1
Integrated banking channel service quality (IBCSQ) : role of IBCSQ for building consumers' relationship quality and brand equity
Sreejesh, S.
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014460872
Saved in:
2
Mind, service quality, relationship with airlines
Prentice, Catherine
;
Hsiao, Aaron
;
Wang, Xuequn
; …
- In:
Journal of strategic marketing
31
(
2023
)
1
,
pp. 212-234
Persistent link: https://www.econbiz.de/10014303192
Saved in:
3
Resolving complaints online : development and validation of customers' perceived webcare scale
Sreejesh, S.
;
Paul, Justin
;
Unnithan, Anandakuttan B.
- In:
Journal of strategic marketing
30
(
2022
)
3
,
pp. 260-280
Persistent link: https://www.econbiz.de/10013284044
Saved in:
4
The influence of customer experience with automated games and social interaction on customer engagement and loyalty in casinos
Tuguinay, Jovanie A.
;
Prentice, Catherine
;
Moyle, Brent
- In:
Journal of retailing and consumer services
64
(
2022
),
pp. 1-10
Persistent link: https://www.econbiz.de/10013209579
Saved in:
5
The influence of gaming and non-gaming experience on customers' response to the casino
Prentice, Catherine
;
Ji, Chunli
;
Li, Kefang
- In:
Journal of vacation marketing
28
(
2022
)
4
,
pp. 455-468
Persistent link: https://www.econbiz.de/10013387788
Saved in:
6
Addressing service failure and initiating service recovery in online platforms : literature review and research agenda
Manu C
;
Sreejesh, S.
- In:
Journal of strategic marketing
29
(
2021
)
8
,
pp. 658-689
Persistent link: https://www.econbiz.de/10012653604
Saved in:
7
Tell us your concern, and we shall together address! : role of service booking channels and brand equity on post-failure outcomes
Manu C
;
Sreejesh, S.
;
Paul, Justin
- In:
International journal of hospitality management
96
(
2021
),
pp. 1-13
Persistent link: https://www.econbiz.de/10012585701
Saved in:
8
Managing customers' undesirable responses towards hospitality service brands during service failure : the moderating role of other customer perception
Sarkar, Abhigyan
;
Sarkar, Juhi Gahlot
;
Sreejesh, S.
- In:
International journal of hospitality management
94
(
2021
),
pp. 1-14
Persistent link: https://www.econbiz.de/10012495095
Saved in:
9
U.S. hospital culture profiles for better performance in patient safety, patient satisfaction, Six Sigma, and lean implementation
Lee, Jung Young
;
McFadden, Kathleen L.
;
Lee, Min Kyung
; …
- In:
International journal of production economics
234
(
2021
),
pp. 1-14
Persistent link: https://www.econbiz.de/10012502820
Saved in:
10
The impact of artificial intelligence and employee service quality on customer satisfaction and loyalty
Prentice, Catherine
;
Lopes, Sergio Dominique
;
Wang, Xuequn
- In:
Journal of hospitality marketing & management
29
(
2020
)
7
,
pp. 739-756
Persistent link: https://www.econbiz.de/10012312148
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