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subject:"USA"
~accessRights:"restricted"
~person:"McFadden, Kathleen L."
~person:"Prentice, Catherine"
~subject:"Konsumentenverhalten"
~subject:"Lean production"
~subject:"Service quality"
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Search: subject_exact:"Customer satisfaction"
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USA
Konsumentenverhalten
Lean production
Service quality
Customer satisfaction
20
Kundenzufriedenheit
20
Dienstleistungsqualität
19
Beziehungsmarketing
11
Consumer behaviour
11
Relationship marketing
11
Gambling
5
Glücksspiel
5
Airline
4
Casinos
4
Customer engagement
4
Fluggesellschaft
4
Hospital
4
Krankenhaus
4
Quality management
4
Qualitätsmanagement
4
United States
4
Artificial intelligence
3
Brand image
3
Brand management
3
Corporate culture
3
Customer loyalty
3
Künstliche Intelligenz
3
Markenführung
3
Markenimage
3
Southeast Asia
3
Südostasien
3
Unternehmenskultur
3
customer loyalty
3
Air transport
2
Arbeitszufriedenheit
2
Customer retention
2
Customer service
2
Dienstleistungsmarketing
2
Dienstleistungssektor
2
Emotion
2
Emotional intelligence
2
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Article
20
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20
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20
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English
20
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McFadden, Kathleen L.
Prentice, Catherine
Han, Heesup
45
Mattila, Anna S.
16
Wong, IpKin Anthony
14
Prayag, Girish
13
Sharma, Piyush
13
Balaji, M. S.
12
Bilgihan, Anil
11
Rather, Raouf Ahmad
11
Sparks, Beverley
11
Sreejesh, S.
11
Söderlund, Magnus
11
Wu, Luorong
11
Ahn, Jiseon
10
Chua, Bee-Lia
10
Gustafsson, Anders
10
Kim, Jinkyung Jenny
10
Lee, Jin-soo
10
Liu, Chih-Hsing
10
Loureiro, Sandra Maria Correia
10
Roy, Sanjit
10
So, Kevin Kam Fung
10
Yi, Youjae
10
Yu, Jongsik
10
Hyun, Sunghyup Sean
9
Paul, Justin
9
Prybutok, Victor R.
9
Quach, Sara
9
Su, LuJun
9
Wei, Wei
9
Xu, Xun
9
Ali, Faizan
8
Gong, Taeshik
8
Grégoire, Yany
8
Guchait, Priyanko
8
Izogo, Ernest Emeka
8
Khan, Imran
8
Klaus, Philipp
8
Law, Chun Hung Roberts
8
Lee, Sanghyeop
8
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Journal of retailing and consumer services
8
International journal of hospitality management
2
Journal of hospitality marketing & management
2
Quality management journal : QMJ
2
International journal of contemporary hospitality management
1
International journal of production economics
1
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
1
Journal of operations management
1
Journal of strategic marketing
1
Journal of vacation marketing
1
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ECONIS (ZBW)
20
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1
Mind, service quality, relationship with airlines
Prentice, Catherine
;
Hsiao, Aaron
;
Wang, Xuequn
; …
- In:
Journal of strategic marketing
31
(
2023
)
1
,
pp. 212-234
Persistent link: https://www.econbiz.de/10014303192
Saved in:
2
The influence of customer experience with automated games and social interaction on customer engagement and loyalty in casinos
Tuguinay, Jovanie A.
;
Prentice, Catherine
;
Moyle, Brent
- In:
Journal of retailing and consumer services
64
(
2022
),
pp. 1-10
Persistent link: https://www.econbiz.de/10013209579
Saved in:
3
The influence of gaming and non-gaming experience on customers' response to the casino
Prentice, Catherine
;
Ji, Chunli
;
Li, Kefang
- In:
Journal of vacation marketing
28
(
2022
)
4
,
pp. 455-468
Persistent link: https://www.econbiz.de/10013387788
Saved in:
4
U.S. hospital culture profiles for better performance in patient safety, patient satisfaction, Six Sigma, and lean implementation
Lee, Jung Young
;
McFadden, Kathleen L.
;
Lee, Min Kyung
; …
- In:
International journal of production economics
234
(
2021
),
pp. 1-14
Persistent link: https://www.econbiz.de/10012502820
Saved in:
5
Linking transaction-specific satisfaction and customer loyalty : the case of casino resorts
Ji, Chunli
;
Prentice, Catherine
- In:
Journal of retailing and consumer services
58
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012431580
Saved in:
6
The impact of artificial intelligence and employee service quality on customer satisfaction and loyalty
Prentice, Catherine
;
Lopes, Sergio Dominique
;
Wang, Xuequn
- In:
Journal of hospitality marketing & management
29
(
2020
)
7
,
pp. 739-756
Persistent link: https://www.econbiz.de/10012312148
Saved in:
7
Linking AI quality performance and customer engagement : the moderating effect of AI preference
Prentice, Catherine
;
Weaven, Scott
;
Wong, IpKin Anthony
- In:
International journal of hospitality management
90
(
2020
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012300149
Saved in:
8
Customer engagement and its outcomes : the cross-level effect of service environment and brand equity
Ou, Juanjuan
;
Wong, IpKin Anthony
;
Prentice, Catherine
; …
- In:
Journal of hospitality & tourism research : JHTR ; the …
44
(
2020
)
2
,
pp. 377-402
Persistent link: https://www.econbiz.de/10012201373
Saved in:
9
Engaging and retaining customers with AI and employee service
Prentice, Catherine
;
Nguyen Tuyet-Mai
- In:
Journal of retailing and consumer services
56
(
2020
),
pp. 1-13
Persistent link: https://www.econbiz.de/10012390002
Saved in:
10
The influence of brand experience and service quality on customer engagement
Prentice, Catherine
;
Wang, Xuequn
;
Loureiro, Sandra …
- In:
Journal of retailing and consumer services
50
(
2019
),
pp. 50-59
Persistent link: https://www.econbiz.de/10012114115
Saved in:
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