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subject:"USA"
~accessRights:"restricted"
~subject:"Complaint management"
~subject:"Dienstleistungsqualität"
~subject:"Emotion"
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Search: subject_exact:"Customer satisfaction"
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USA
Complaint management
Dienstleistungsqualität
Emotion
Customer satisfaction
7,049
Kundenzufriedenheit
5,511
Consumer behaviour
3,057
Service quality
3,049
Konsumentenverhalten
2,897
Relationship marketing
2,517
Beziehungsmarketing
2,468
Satisfaction
681
customer satisfaction
547
Customer service
529
Online retailing
525
Online-Handel
525
Holiday behaviour
505
Urlaubsverhalten
505
Job satisfaction
483
Kundenservice
474
Arbeitszufriedenheit
473
Tourism
405
Beschwerdemanagement
390
Electronic Commerce
384
E-commerce
383
Brand management
377
Quality management
377
Tourismus
377
Markenführung
370
Brand image
361
Qualitätsmanagement
360
Markenimage
353
Viral marketing
351
Virales Marketing
350
satisfaction
350
Hotel industry
347
Customer loyalty
345
Hotellerie
344
Retail trade
344
Einzelhandel
331
Confidence
318
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Online availability
All
Undetermined
Free
1,164
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All
Article
3,140
Book / Working Paper
37
Type of publication (narrower categories)
All
Article in journal
3,071
Aufsatz in Zeitschrift
3,071
Aufsatz im Buch
50
Book section
50
Conference paper
34
Konferenzbeitrag
34
research-article
13
Hochschulschrift
11
Arbeitspapier
3
Aufsatzsammlung
3
Graue Literatur
3
Non-commercial literature
3
Working Paper
3
Case study
2
Fallstudie
2
Konferenzschrift
2
case-report
2
conceptual-paper
2
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1
Lehrbuch
1
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1
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1
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1
review
1
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English
3,161
German
15
Undetermined
1
Author
All
Han, Heesup
26
Prentice, Catherine
15
Mattila, Anna S.
12
Wong, IpKin Anthony
11
Balaji, M. S.
10
Sharma, Piyush
10
Sreejesh, S.
10
Gustafsson, Anders
9
Prybutok, Victor R.
9
Quach, Sara
9
Roy, Sanjit
9
Sparks, Beverley
9
Söderlund, Magnus
9
Bilgihan, Anil
8
Gong, Taeshik
8
Grégoire, Yany
8
Xu, Xun
8
Yi, Youjae
8
Ali, Faizan
7
Chua, Bee-Lia
7
Guchait, Priyanko
7
Gursoy, Dogan
7
Jebarajakirthy, Charles
7
Lee, Jin-soo
7
Mainardes, Emerson Wagner
7
Shahin, Arash
7
Su, LuJun
7
Wu, Luorong
7
Cai, Ruiying
6
Cervera-Taulet, Amparo
6
Cobanoglu, Cihan
6
Fernandes, Teresa
6
Izogo, Ernest Emeka
6
Jaiswal, Deepak
6
Jang, Soocheong
6
Kant, Rishi
6
Kim, Jinkyung Jenny
6
Klaus, Philipp
6
Lee, Sanghyeop
6
Liu, Chih-Hsing
6
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Springer Fachmedien Wiesbaden
2
ANZMAC Conference <2019, Wellington>
1
European Business School <Oestrich-Winkel>
1
Excellence-in-Service-Konferenz <6., 2016, Koblenz>
1
IGI Global
1
Nomos Verlagsgesellschaft
1
Published in...
All
Journal of retailing and consumer services
189
International journal of hospitality management
168
Journal of business research : JBR
110
The journal of services marketing
78
Journal of hospitality marketing & management
72
Service business
60
Journal of travel and tourism marketing
56
The service industries journal
55
International journal of contemporary hospitality management
52
Total quality management & business excellence
52
Journal of air transport management
51
Services marketing quarterly
51
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
48
Tourism management : research, policies, practice
47
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
38
The TQM journal : the international review of organizational improvement
37
Asia Pacific journal of marketing and logistics
32
International journal of quality & reliability management
32
International journal of services and operations management : IJSOM
29
Journal of service management
29
Tourism management perspectives : TMP
29
International journal of quality and service sciences
28
International journal of services, economics and management
27
Journal of hospitality and tourism insights
25
Journal of service research
24
Journal of strategic marketing
23
The international journal of bank marketing : IJBM
23
International journal of productivity and quality management : IJPQM
22
Journal of service theory and practice
22
International journal of business excellence : IJBEX
21
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
21
Quality management journal : QMJ
20
Journal of Islamic marketing
19
Journal of internet commerce
19
Journal of service theory and practice : JSTP
19
Journal of service research : JSR
18
Psychology & marketing
18
International review on public and non-profit marketing
17
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
17
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
17
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Source
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ECONIS (ZBW)
3,158
Other ZBW resources
18
RePEc
1
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1
Customer satisfaction and internal control
Chen, Ting
;
Liu, Xiaotao Kelvin
;
Wan, Chi
;
Wang, Yakun
- In:
Journal of management accounting research : JMAR
36
(
2024
)
1
,
pp. 27-53
Persistent link: https://www.econbiz.de/10014507695
Saved in:
2
Quantitative analysis of the publication trends in four decades of SERVQUAL research : a bibliometric approach
Oh, Dong-Geun
;
Elango, B.
- In:
Total quality management & business excellence
35
(
2024
)
1/2
,
pp. 297-319
Persistent link: https://www.econbiz.de/10014513355
Saved in:
3
How new technology impacts airport's service quality and behavioral intentions
Hong, Seock-Jin
;
Purtell, Clinton
;
Chung, Jin-young
; …
- In:
Journal of travel and tourism marketing
41
(
2024
)
2
,
pp. 235-251
Persistent link: https://www.econbiz.de/10014513638
Saved in:
4
The influence of servicescape on behavioral intentions of customers in hospitals post the COVID-19 pandemic
Batra, Manik
;
Taneja, Udita
- In:
International journal of pharmaceutical and healthcare …
18
(
2024
)
2
,
pp. 169-197
Persistent link: https://www.econbiz.de/10014550348
Saved in:
5
Is a robot barista better than a human barista? : a moderating role of type of service providers
Hwang, Jinsoo
;
Kim, Jinkyung Jenny
;
Choe, Ja Young
; …
- In:
Journal of hospitality & tourism research : JHTR ; the …
48
(
2024
)
6
,
pp. 1035-1050
Persistent link: https://www.econbiz.de/10014633831
Saved in:
6
Customer satisfaction and loyalty for online food services provider in India : an empirical study
Sinha, Anand Prasad
;
Srivastava, Praveen Ranjan
; …
- In:
Vision : the journal of business perspective
28
(
2024
)
3
,
pp. 327-343
Persistent link: https://www.econbiz.de/10014634452
Saved in:
7
Beyond surveys : leveraging automated text analysis of travellers' online reviews to enhance service quality and willingness to recommend
Robertson, Jeandri
;
Vella, Joseph
;
Duncan, Sherese
; …
- In:
Journal of strategic marketing
32
(
2024
)
4
,
pp. 516-535
Persistent link: https://www.econbiz.de/10014553335
Saved in:
8
Effects of perceived value and customer service on brand satisfaction
Sebastián-Morillas, Ana
;
Monfort, Abel
;
López, Belén
- In:
Journal of promotion management : innovations in …
30
(
2024
)
2
,
pp. 187-203
Persistent link: https://www.econbiz.de/10014447597
Saved in:
9
The effect of reliability and empathy on customer satisfaction : a survey of PT Telkom Indonesia's IndiHome customers
Widagdo, Suwignyo
;
Handayani, Yuniorita Indah
; …
- In:
Human systems management : HSM
43
(
2024
)
2
,
pp. 181-194
Persistent link: https://www.econbiz.de/10014519480
Saved in:
10
The impact of service experience on sustainable customer engagement : the mediation of green perceived value and customer satisfaction
Yan, Dongwei
;
Wang, Chenke
;
Sun, Tianyi
;
Wen, Decheng
- In:
Corporate social responsibility and environmental management
31
(
2024
)
3
,
pp. 2175-2194
Persistent link: https://www.econbiz.de/10014531293
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