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subject:"USA"
~accessRights:"restricted"
~subject:"Complaint management"
~subject:"Emotion"
~subject:"Relationship marketing"
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Search: subject_exact:"Customer satisfaction"
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USA
Complaint management
Emotion
Relationship marketing
Customer satisfaction
5,544
Kundenzufriedenheit
5,455
Consumer behaviour
2,868
Konsumentenverhalten
2,867
Service quality
2,866
Dienstleistungsqualität
2,854
Beziehungsmarketing
2,438
Satisfaction
649
customer satisfaction
539
Online retailing
520
Online-Handel
520
Holiday behaviour
503
Urlaubsverhalten
503
Customer service
472
Kundenservice
469
Arbeitszufriedenheit
468
Job satisfaction
468
Beschwerdemanagement
383
Electronic Commerce
381
E-commerce
379
Tourism
377
Tourismus
375
Brand management
366
Markenführung
366
Qualitätsmanagement
359
Quality management
354
Brand image
350
Markenimage
350
satisfaction
350
Viral marketing
346
Virales Marketing
345
Hotel industry
341
Hotellerie
341
Einzelhandel
329
Retail trade
328
Confidence
316
Vertrauen
314
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Online availability
All
Undetermined
Free
1,035
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Article
2,790
Book / Working Paper
70
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All
Article in journal
2,741
Aufsatz in Zeitschrift
2,741
Aufsatz im Buch
47
Book section
47
Conference paper
24
Konferenzbeitrag
24
Hochschulschrift
10
Aufsatzsammlung
9
Arbeitspapier
3
Collection of articles of several authors
3
Graue Literatur
3
Lehrbuch
3
Non-commercial literature
3
Sammelwerk
3
Textbook
3
Thesis
3
Working Paper
3
Bibliografie
1
Case study
1
Fallstudie
1
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1
Handbuch
1
Umfrage
1
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English
2,822
German
36
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2
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Han, Heesup
31
Mattila, Anna S.
13
Prentice, Catherine
12
Svensson, Göran
12
Bilgihan, Anil
11
Rather, Raouf Ahmad
11
Sparks, Beverley
10
Sreejesh, S.
10
Balaji, M. S.
9
Khan, Imran
9
Quach, Sara
9
So, Kevin Kam Fung
9
Ahn, Jiseon
8
Grégoire, Yany
8
Gustafsson, Anders
8
Hyun, Sunghyup Sean
8
Klaus, Philipp
8
Loureiro, Sandra Maria Correia
8
Prayag, Girish
8
Wong, IpKin Anthony
8
Gong, Taeshik
7
Jang, Soocheong
7
Keiningham, Timothy
7
Kim, Wansoo
7
Tanford, Sarah
7
Yu, Jongsik
7
Aksoy, Lerzan
6
Cai, Ruiying
6
Casidy, Riza
6
Chua, Bee-Lia
6
Fatma, Mobin
6
Gursoy, Dogan
6
Hollebeek, Linda D.
6
Hwang, Jinsoo
6
Izogo, Ernest Emeka
6
Japutra, Arnold
6
Johnson, Lester W.
6
Lee, Sanghyeop
6
Molinillo, Sebastian
6
Mortimer, Gary
6
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Springer Fachmedien Wiesbaden
4
De Gruyter Oldenbourg
1
IGI Global
1
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Journal of retailing and consumer services
219
International journal of hospitality management
134
Journal of business research : JBR
123
The journal of services marketing
69
Journal of hospitality marketing & management
66
Journal of travel and tourism marketing
55
Service business
53
International journal of contemporary hospitality management
41
The service industries journal
41
Tourism management : research, policies, practice
41
Asia Pacific journal of marketing and logistics
34
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
34
Tourism management perspectives : TMP
31
Journal of strategic marketing
30
Services marketing quarterly
30
Journal of service management
28
Total quality management & business excellence
27
SpringerLink / Bücher
26
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
26
Journal of air transport management
24
The TQM journal : the international review of organizational improvement
24
Journal of service research
23
Industrial marketing management : the international journal for industrial and high-tech firms
22
Journal of hospitality and tourism insights
22
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
21
The journal of business & industrial marketing
20
Psychology & marketing
19
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
18
Journal of service research : JSR
18
Journal of the Academy of Marketing Science
18
European journal of marketing
17
International journal of quality and service sciences
17
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
17
Journal of service theory and practice
17
The international journal of bank marketing : IJBM
17
The international review of retail, distribution and consumer research
17
International journal of business excellence : IJBEX
16
Journal of vacation marketing
16
International journal of bank marketing
15
Journal of service theory and practice : JSTP
15
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ECONIS (ZBW)
2,858
RePEc
2
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1
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10
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2,860
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date (oldest first)
1
Linking relationship marketing to customer loyalty in the e-banking context : the central role of customer satisfaction
Nam Hoai Nguyen
;
Dung Phuong Hoang
- In:
Gadjah Mada international journal of business
26
(
2024
)
1
,
pp. 109-140
Persistent link: https://www.econbiz.de/10014486995
Saved in:
2
Effects of perceived value and customer service on brand satisfaction
Sebastián-Morillas, Ana
;
Monfort, Abel
;
López, Belén
- In:
Journal of promotion management : innovations in …
30
(
2024
)
2
,
pp. 187-203
Persistent link: https://www.econbiz.de/10014447597
Saved in:
3
The effect of reliability and empathy on customer satisfaction : a survey of PT Telkom Indonesia's IndiHome customers
Widagdo, Suwignyo
;
Handayani, Yuniorita Indah
; …
- In:
Human systems management : HSM
43
(
2024
)
2
,
pp. 181-194
Persistent link: https://www.econbiz.de/10014519480
Saved in:
4
The untested assumption : can a net promoter study be used to improve net promoter score?
Bettencourt, Lance A.
;
Houston, Mark B.
- In:
International journal of market research
66
(
2024
)
2/3
,
pp. 216-240
Persistent link: https://www.econbiz.de/10014584475
Saved in:
5
The impact of service experience on sustainable customer engagement : the mediation of green perceived value and customer satisfaction
Yan, Dongwei
;
Wang, Chenke
;
Sun, Tianyi
;
Wen, Decheng
- In:
Corporate social responsibility and environmental management
31
(
2024
)
3
,
pp. 2175-2194
Persistent link: https://www.econbiz.de/10014531293
Saved in:
6
Assessment of service innovation in the quick service restaurants
Sarangal, Rajani Kumari
;
Singh, Rajesh
- In:
International journal of business innovation and …
32
(
2023
)
1
,
pp. 1-24
Persistent link: https://www.econbiz.de/10014438450
Saved in:
7
Investigating customer uncertainty and satisfaction in the banking industry : the role of organisational silence towards the customer, organisational hypocrisy and corporate social...
SolatiNik, Omid
;
Salehzadeh, Reza
;
Mirmehdi, Seyed Mehdi
- In:
International journal of business innovation and …
32
(
2023
)
1
,
pp. 25-46
Persistent link: https://www.econbiz.de/10014438451
Saved in:
8
Role of customer satisfaction as a mediator between sensory marketing and customer loyalty : a case of Pakistani restaurant industry
Satti, Zoya Wajid
;
Babar, Samreen Fahim
;
Parveen, Shagufta
- In:
Journal of international food & agribusiness marketing
35
(
2023
)
5
,
pp. 559-581
Persistent link: https://www.econbiz.de/10014444377
Saved in:
9
Customer relationship management : review of technology impact and use cases
Yerpude, Samir
;
Rautela, Sonica
- In:
Digital transformation, strategic resilience, cyber …
,
(pp. 87-99)
.
2023
Persistent link: https://www.econbiz.de/10014428103
Saved in:
10
Well-known or well-liked? : the effects of brand reputation on customers' responses to service failure
Liu, Mengzhen
;
Xiong, Wei
- In:
Journal of travel and tourism marketing
40
(
2023
)
3
,
pp. 221-241
Persistent link: https://www.econbiz.de/10014369784
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