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subject:"USA"
~accessRights:"restricted"
~subject:"Complaint management"
~subject:"Job satisfaction"
~subject:"Satisfaction"
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USA
Complaint management
Job satisfaction
Satisfaction
Customer satisfaction
7,049
Kundenzufriedenheit
5,511
Consumer behaviour
3,057
Service quality
3,049
Konsumentenverhalten
2,897
Dienstleistungsqualität
2,880
Relationship marketing
2,517
Beziehungsmarketing
2,468
customer satisfaction
547
Customer service
529
Online retailing
525
Online-Handel
525
Holiday behaviour
505
Urlaubsverhalten
505
Kundenservice
474
Arbeitszufriedenheit
473
Emotion
409
Tourism
405
Beschwerdemanagement
390
Electronic Commerce
384
E-commerce
383
Brand management
377
Quality management
377
Tourismus
377
Markenführung
370
Brand image
361
Qualitätsmanagement
360
Markenimage
353
Viral marketing
351
Virales Marketing
350
satisfaction
350
Hotel industry
347
Customer loyalty
345
Hotellerie
344
Retail trade
344
Einzelhandel
331
Confidence
318
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research-article
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case-report
3
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2
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1,414
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8
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Svensson, Göran
10
Han, Heesup
9
Grégoire, Yany
8
Guchait, Priyanko
8
Balaji, M. S.
7
Mattila, Anna S.
7
Jang, Soocheong
6
Petrick, James F.
6
Sirgy, M. Joseph
6
Sparks, Beverley
6
Sreejesh, S.
6
Baker, Melissa A.
5
Cai, Ruiying
5
Harun, Ahasan
5
Ladeira, Wagner Junior
5
Madera, Juan M.
5
Prybutok, Gayle
5
Prybutok, Victor R.
5
Santini, Fernando de Oliveira
5
Van Vaerenbergh, Yves
5
Weber, Karin
5
Casidy, Riza
4
Chen, Chun-Chu
4
Chi, Christina Geng-Qing
4
Fernandes, Teresa
4
Gil Saura, Irene
4
Gursoy, Dogan
4
Ha, Sejin
4
Hanks, Lydia
4
Hogreve, Jens
4
Hsu, Cathy H. C.
4
Hyun, Sunghyup Sean
4
Keiningham, Timothy
4
Lombart, Cindy
4
Mainardes, Emerson Wagner
4
McFadden, Kathleen L.
4
Padin, Carmen
4
Park, Eunil
4
Prayag, Girish
4
Prebensen, Nina K.
4
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International journal of hospitality management
87
Journal of retailing and consumer services
83
Journal of business research : JBR
79
Journal of hospitality marketing & management
33
Service business
33
Tourism management : research, policies, practice
32
The journal of services marketing
31
International journal of contemporary hospitality management
24
Tourism management perspectives : TMP
24
Journal of hospitality and tourism insights
16
Journal of service management
16
Asia Pacific journal of marketing and logistics
15
International journal of bank marketing
13
Journal of air transport management
13
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
13
Services marketing quarterly
13
Tourism analysis : an interdisciplinary tourism & hospitality journal
13
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
12
Journal of Services Marketing
11
Journal of strategic marketing
11
Journal of travel and tourism marketing
11
The service industries journal
11
International journal of event and festival management
10
International journal of quality & reliability management
10
International journal of quality and service sciences
10
International review on public and non-profit marketing
10
Total quality management & business excellence
10
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
10
Journal of service theory and practice
9
The journal of business & industrial marketing
9
Tourism review
9
Industrial marketing management : the international journal for industrial and high-tech firms
8
Journal of service research : JSR
8
Journal of service theory and practice : JSTP
8
The international journal of bank marketing : IJBM
8
European journal of marketing
7
European journal of marketing : EJM
7
Health care management review : HCM review
7
International journal of services, economics and management
7
Journal of marketing
7
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ECONIS (ZBW)
1,371
Other ZBW resources
51
RePEc
1
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1
Be happy, be loyal? : exploring drivers for renewal of mobile-delivered index insurance
Kirchner, Ella
;
Mußhoff, Oliver
- In:
The journal of development studies
60
(
2024
)
6
,
pp. 831-847
Persistent link: https://www.econbiz.de/10014548340
Saved in:
2
Customers dictate business survival or extinction : a conceptual approach in examining customer complaint data
Krstovski, Saso
;
Ali, Ahad
;
Riemer, Donald
- In:
International journal of management concepts and …
16
(
2023
)
3
,
pp. 266-275
Persistent link: https://www.econbiz.de/10014316125
Saved in:
3
Well-known or well-liked? : the effects of brand reputation on customers' responses to service failure
Liu, Mengzhen
;
Xiong, Wei
- In:
Journal of travel and tourism marketing
40
(
2023
)
3
,
pp. 221-241
Persistent link: https://www.econbiz.de/10014369784
Saved in:
4
Recovery strategies of a micro restaurant in Nigeria : implications on customer satisfaction and loyalty
Agu, Agu Godswill
- In:
Journal of African business
24
(
2023
)
3
,
pp. 363-383
Persistent link: https://www.econbiz.de/10014320497
Saved in:
5
Customer-oriented constructive deviance as a reaction to organizational injustice toward customers
Gong, Taeshik
;
Sun, Pengchang
;
Kang, Min Jung
- In:
The Cornell hospitality quarterly
63
(
2022
)
1
,
pp. 119-135
Persistent link: https://www.econbiz.de/10012800216
Saved in:
6
Being moved or being satisfied? : the effect of unexpected acts of personal kindness in hospitality service encounters
Griessmair, Michele
;
Han, Spring H.
;
Masuda, Hisashi
- In:
The Cornell hospitality quarterly
63
(
2022
)
2
,
pp. 267-288
Persistent link: https://www.econbiz.de/10013256798
Saved in:
7
Establishing loyalty from consumers' CSR perception toward the restaurants offering nutritional information
Rehman, Mohsin Abdur
;
Park-Poaps, Haesun
;
Lodhi, Rab Nawaz
- In:
Services marketing quarterly
43
(
2022
)
2
,
pp. 206-225
Persistent link: https://www.econbiz.de/10013178034
Saved in:
8
Measuring COVID-19's impact on international HE students and intervention satisfaction : implications for marketing theory and practice
Greenland, Steven
;
Saleem, Muhammad Abid
;
Misra, Roopali
; …
- In:
Journal of marketing for higher education
34
(
2024
)
1
,
pp. 44-71
Persistent link: https://www.econbiz.de/10014566931
Saved in:
9
Loyalty to higher education institutions and the relationship with reputation : an integrated model with multi-stakeholder approach
García-Rodríguez, Francisco J.
;
Gutiérrez-Taño, …
- In:
Journal of marketing for higher education
34
(
2024
)
1
,
pp. 223-245
Persistent link: https://www.econbiz.de/10014566958
Saved in:
10
An exploration of factors influencing work from home during Covid-19
Conger, Sue
;
Murimi, Renita
;
Blanke, Sandra
- In:
Information systems management
41
(
2024
)
3
,
pp. 319-338
Persistent link: https://www.econbiz.de/10014574558
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