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subject:"USA"
~accessRights:"restricted"
~subject:"Complaint management"
~subject:"Markenimage"
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USA
Complaint management
Markenimage
Customer satisfaction
5,458
Kundenzufriedenheit
5,367
Service quality
2,825
Consumer behaviour
2,819
Konsumentenverhalten
2,818
Dienstleistungsqualität
2,812
Beziehungsmarketing
2,402
Relationship marketing
2,402
Satisfaction
636
customer satisfaction
536
Online retailing
512
Online-Handel
512
Holiday behaviour
481
Urlaubsverhalten
481
Customer service
467
Kundenservice
464
Arbeitszufriedenheit
462
Job satisfaction
462
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395
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380
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377
E-commerce
375
Tourism
362
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360
Brand management
358
Markenführung
358
Qualitätsmanagement
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Brand image
345
Hotel industry
341
Hotellerie
341
satisfaction
340
Viral marketing
336
Virales Marketing
335
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323
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322
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Grégoire, Yany
8
Han, Heesup
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Sparks, Beverley
7
Jang, Soocheong
6
Mattila, Anna S.
6
Sreejesh, S.
6
Cai, Ruiying
5
Guchait, Priyanko
5
Harun, Ahasan
5
Hyun, Sunghyup Sean
5
Weber, Karin
5
Baker, Melissa A.
4
Gil Saura, Irene
4
Hsu, Cathy H. C.
4
Japutra, Arnold
4
Khan, Imran
4
Loureiro, Sandra Maria Correia
4
McFadden, Kathleen L.
4
Prybutok, Gayle
4
Prybutok, Victor R.
4
Rahman, Zillur
4
Shin, Hyunju
4
So, Kevin Kam Fung
4
Van Vaerenbergh, Yves
4
Alnawas, Ibrahim
3
Bacile, Todd J.
3
Balaji, M. S.
3
Béal, Mathieu
3
Casidy, Riza
3
Chahal, Hardeep
3
Chi, Christina Geng-Qing
3
Chua, Bee-Lia
3
Dwivedi, Abhishek
3
Fatma, Mobin
3
Fazal-e-Hasan, Syed
3
Gowen, Charles, III.
3
Hanks, Lydia
3
Hwang, Jinsoo
3
Johnson, Lester W.
3
Kim, Jinkyung Jenny
3
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Springer Fachmedien Wiesbaden
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Journal of business research : JBR
49
Journal of retailing and consumer services
48
International journal of hospitality management
36
Journal of hospitality marketing & management
28
Service business
22
Journal of travel and tourism marketing
17
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
14
The journal of services marketing
14
International journal of contemporary hospitality management
13
The journal of brand management : an international journal
13
Asia Pacific journal of marketing and logistics
12
Journal of strategic marketing
12
Services marketing quarterly
11
Psychology & marketing
9
The journal of product & brand management
9
The service industries journal
9
Tourism management : research, policies, practice
9
Journal of air transport management
8
Journal of service research : JSR
8
Journal of service management
7
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
7
SpringerLink / Bücher
7
Global business review
6
Journal of destination marketing & management
6
Journal of service theory and practice
6
Journal of vacation marketing
6
Marketing letters : a journal of research in marketing
6
Tourism management perspectives : TMP
6
International journal of services, economics and management
5
Journal of Islamic marketing
5
Journal of consumer marketing
5
Journal of hospitality and tourism insights
5
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
5
Journal of marketing
5
Journal of marketing theory and practice : JMTP
5
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
5
Journal of service research
5
Marketing intelligence & planning
5
Quality management journal : QMJ
5
Total quality management & business excellence
5
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ECONIS (ZBW)
769
RePEc
1
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1
Effects of perceived value and customer service on brand satisfaction
Sebastián-Morillas, Ana
;
Monfort, Abel
;
López, Belén
- In:
Journal of promotion management : innovations in …
30
(
2024
)
2
,
pp. 187-203
Persistent link: https://www.econbiz.de/10014447597
Saved in:
2
Well-known or well-liked? : the effects of brand reputation on customers' responses to service failure
Liu, Mengzhen
;
Xiong, Wei
- In:
Journal of travel and tourism marketing
40
(
2023
)
3
,
pp. 221-241
Persistent link: https://www.econbiz.de/10014369784
Saved in:
3
Marketing a destination brand image to Muslim tourists : does accessibility to cultural needs matter in developing brand loyalty?
Wisker, Zazli Lily
;
Kadirov, Djavlonbek
;
Nizar, Jithin
- In:
Journal of hospitality & tourism research : JHTR ; the …
47
(
2023
)
1
,
pp. 84-105
Persistent link: https://www.econbiz.de/10014229970
Saved in:
4
Customers dictate business survival or extinction : a conceptual approach in examining customer complaint data
Krstovski, Saso
;
Ali, Ahad
;
Riemer, Donald
- In:
International journal of management concepts and …
16
(
2023
)
3
,
pp. 266-275
Persistent link: https://www.econbiz.de/10014316125
Saved in:
5
Recovery strategies of a micro restaurant in Nigeria : implications on customer satisfaction and loyalty
Agu, Agu Godswill
- In:
Journal of African business
24
(
2023
)
3
,
pp. 363-383
Persistent link: https://www.econbiz.de/10014320497
Saved in:
6
Effect of value co-creation on customer satisfaction : the mediating role of brand equity
González-Mansilla, Oscar Luis
;
Serra Cantallops, Antoni
; …
- In:
Journal of hospitality marketing & management
32
(
2023
)
2
,
pp. 242-263
Persistent link: https://www.econbiz.de/10013545839
Saved in:
7
A brand like a friend : how brand likeability influences brand perception
Ohlwein, Martin
;
Bruno, Pascal
- In:
International journal of market research
64
(
2022
)
3
,
pp. 295-305
Persistent link: https://www.econbiz.de/10013257982
Saved in:
8
Establishing loyalty from consumers' CSR perception toward the restaurants offering nutritional information
Rehman, Mohsin Abdur
;
Park-Poaps, Haesun
;
Lodhi, Rab Nawaz
- In:
Services marketing quarterly
43
(
2022
)
2
,
pp. 206-225
Persistent link: https://www.econbiz.de/10013178034
Saved in:
9
Impact of hotel attributes, service quality and brand image on customer satisfaction among diners at a fine dine restaurant : evidence from India
Rai, Hithesh
;
Prabhu, H. Mahesh
- In:
International journal of business excellence : IJBEX
26
(
2022
)
4
,
pp. 425-437
Persistent link: https://www.econbiz.de/10013198315
Saved in:
10
Analyzing the effect of one-stop shopping on purchase intention in e-commerce
Ertemel, Adnan Veysel Veysel
;
Civelek, Mustafa Emre
- In:
International journal of information systems in the …
14
(
2022
)
1
,
pp. 1-15
Persistent link: https://www.econbiz.de/10014311596
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