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subject:"USA"
~accessRights:"restricted"
~subject:"Complaint management"
~subject:"Satisfaction"
~subject:"Viral marketing"
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USA
Complaint management
Satisfaction
Viral marketing
Customer satisfaction
7,049
Kundenzufriedenheit
5,511
Consumer behaviour
3,057
Service quality
3,049
Konsumentenverhalten
2,897
Dienstleistungsqualität
2,880
Relationship marketing
2,517
Beziehungsmarketing
2,468
customer satisfaction
547
Customer service
529
Online retailing
525
Online-Handel
525
Holiday behaviour
505
Urlaubsverhalten
505
Job satisfaction
483
Kundenservice
474
Arbeitszufriedenheit
473
Emotion
409
Tourism
405
Beschwerdemanagement
390
Electronic Commerce
384
E-commerce
383
Brand management
377
Quality management
377
Tourismus
377
Markenführung
370
Brand image
361
Qualitätsmanagement
360
Markenimage
353
Virales Marketing
350
satisfaction
350
Hotel industry
347
Customer loyalty
345
Hotellerie
344
Retail trade
344
Einzelhandel
331
Confidence
318
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329
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Article
1,375
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11
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1,306
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1,306
research-article
36
Aufsatz im Buch
28
Book section
28
Conference paper
8
Konferenzbeitrag
8
Arbeitspapier
3
Graue Literatur
3
Non-commercial literature
3
Working Paper
3
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2
case-report
2
conceptual-paper
2
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1
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1
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1
review
1
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English
1,381
German
4
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1
Author
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Han, Heesup
12
Grégoire, Yany
8
Mattila, Anna S.
8
Balaji, M. S.
7
Sparks, Beverley
7
Sreejesh, S.
7
Guchait, Priyanko
6
Jang, Soocheong
6
Sirgy, M. Joseph
6
Baker, Melissa A.
5
Cai, Ruiying
5
Cervera-Taulet, Amparo
5
Gil Saura, Irene
5
Hanks, Lydia
5
Harun, Ahasan
5
Hyun, Sunghyup Sean
5
Madera, Juan M.
5
Prybutok, Gayle
5
Prybutok, Victor R.
5
Roy, Sanjit
5
Van Vaerenbergh, Yves
5
Weber, Karin
5
Yu, Jongsik
5
Alrawadieh, Zaid
4
Bilgihan, Anil
4
Casidy, Riza
4
Chen, Chun-Chu
4
Chi, Christina Geng-Qing
4
Ha, Sejin
4
Hsu, Cathy H. C.
4
Karjaluoto, Heikki
4
Keiningham, Timothy
4
Kim, Jong Min
4
Ladeira, Wagner Junior
4
Liu, Chih-Hsing
4
Lombart, Cindy
4
Lu, Lu
4
Mainardes, Emerson Wagner
4
McFadden, Kathleen L.
4
Moliner-Velázquez, Beatriz
4
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Published in...
All
Journal of retailing and consumer services
94
International journal of hospitality management
87
Journal of business research : JBR
73
Tourism management : research, policies, practice
37
Service business
35
Journal of hospitality marketing & management
34
The journal of services marketing
30
International journal of contemporary hospitality management
24
Tourism management perspectives : TMP
23
Journal of hospitality and tourism insights
18
Asia Pacific journal of marketing and logistics
17
Tourism analysis : an interdisciplinary tourism & hospitality journal
16
Journal of service management
15
International journal of bank marketing
14
Journal of strategic marketing
14
Journal of travel and tourism marketing
14
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
14
Journal of air transport management
13
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
13
Services marketing quarterly
12
The service industries journal
12
International journal of event and festival management
10
International journal of quality & reliability management
10
Journal of Services Marketing
10
The TQM journal : the international review of organizational improvement
10
Tourism review
10
International review on public and non-profit marketing
9
Journal of service research : JSR
9
Psychology & marketing
9
Journal of service theory and practice
8
Total quality management & business excellence
8
International journal of quality and service sciences
7
International journal of retail and distribution management
7
International journal of services, economics and management
7
Journal of financial services marketing
7
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
7
Marketing letters : a journal of research in marketing
7
The international journal of bank marketing : IJBM
7
The journal of product & brand management
7
Industrial marketing management : the international journal for industrial and high-tech firms
6
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Source
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ECONIS (ZBW)
1,344
Other ZBW resources
41
RePEc
1
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1
Be happy, be loyal? : exploring drivers for renewal of mobile-delivered index insurance
Kirchner, Ella
;
Mußhoff, Oliver
- In:
The journal of development studies
60
(
2024
)
6
,
pp. 831-847
Persistent link: https://www.econbiz.de/10014548340
Saved in:
2
Beyond surveys : leveraging automated text analysis of travellers' online reviews to enhance service quality and willingness to recommend
Robertson, Jeandri
;
Vella, Joseph
;
Duncan, Sherese
; …
- In:
Journal of strategic marketing
32
(
2024
)
4
,
pp. 516-535
Persistent link: https://www.econbiz.de/10014553335
Saved in:
3
(Im)personalization in German and English negative online reviews : contrasts, comparisons, and cognitive implications
Fastrich, Bridgit
- In:
International journal of business communication : IJBC …
61
(
2024
)
1
,
pp. 39-69
Persistent link: https://www.econbiz.de/10014635462
Saved in:
4
Role of e-service quality, brand commitment and e-WOM trust on e-WOM intentions of millennials
Jain, Manu
;
Dixit, Saumya
;
Shukla, Amit
- In:
The international review of retail, distribution and …
33
(
2023
)
1
,
pp. 23-43
Persistent link: https://www.econbiz.de/10014226377
Saved in:
5
Investigation of the effect of physical evidence and word of mouth on customer satisfaction and purchase intention in professional services
Atılgan, Kalender Özcan
;
Koç, Özge
- In:
International journal of services, economics and management
14
(
2023
)
3
,
pp. 249-269
Persistent link: https://www.econbiz.de/10014311693
Saved in:
6
Customers dictate business survival or extinction : a conceptual approach in examining customer complaint data
Krstovski, Saso
;
Ali, Ahad
;
Riemer, Donald
- In:
International journal of management concepts and …
16
(
2023
)
3
,
pp. 266-275
Persistent link: https://www.econbiz.de/10014316125
Saved in:
7
Well-known or well-liked? : the effects of brand reputation on customers' responses to service failure
Liu, Mengzhen
;
Xiong, Wei
- In:
Journal of travel and tourism marketing
40
(
2023
)
3
,
pp. 221-241
Persistent link: https://www.econbiz.de/10014369784
Saved in:
8
The impact of integrated multi-unit service touchpoints on word-of-mouth recommendations, product satisfaction, and repurchase intentions
Boisvert, Jean
;
Khan, M. Sajid
- In:
Journal of strategic marketing
31
(
2023
)
1
,
pp. 37-57
Persistent link: https://www.econbiz.de/10014302707
Saved in:
9
Recovery strategies of a micro restaurant in Nigeria : implications on customer satisfaction and loyalty
Agu, Agu Godswill
- In:
Journal of African business
24
(
2023
)
3
,
pp. 363-383
Persistent link: https://www.econbiz.de/10014320497
Saved in:
10
Customer experience through online reviews from TripAdvisor : the case of Orlando theme parks
Costa, Sara Morgado da
;
Moro, Sérgio
;
Rita, Paulo
; …
- In:
International journal of technology marketing : IJTMkt
17
(
2023
)
1
,
pp. 48-77
Persistent link: https://www.econbiz.de/10013503841
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