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subject:"USA"
~accessRights:"restricted"
~subject:"Complaint management"
~subject:"Vertrauen"
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Search: subject_exact:"Customer satisfaction"
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USA
Complaint management
Vertrauen
Customer satisfaction
5,544
Kundenzufriedenheit
5,455
Consumer behaviour
2,868
Konsumentenverhalten
2,867
Service quality
2,866
Dienstleistungsqualität
2,854
Beziehungsmarketing
2,438
Relationship marketing
2,438
Satisfaction
649
customer satisfaction
539
Online retailing
520
Online-Handel
520
Holiday behaviour
503
Urlaubsverhalten
503
Customer service
472
Kundenservice
469
Arbeitszufriedenheit
468
Job satisfaction
468
Emotion
403
Beschwerdemanagement
383
Electronic Commerce
381
E-commerce
379
Tourism
377
Tourismus
375
Brand management
366
Markenführung
366
Qualitätsmanagement
359
Quality management
354
Brand image
350
Markenimage
350
satisfaction
350
Viral marketing
346
Virales Marketing
345
Hotel industry
341
Hotellerie
341
Einzelhandel
329
Retail trade
328
Confidence
316
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215
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Article
729
Book / Working Paper
9
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718
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718
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10
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10
Conference paper
3
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3
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2
Graue Literatur
2
Non-commercial literature
2
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2
Hochschulschrift
1
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1
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1
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1
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English
734
German
3
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1
Author
All
Svensson, Göran
10
Grégoire, Yany
8
Jang, Soocheong
6
Mattila, Anna S.
6
Sparks, Beverley
6
Sreejesh, S.
6
Guchait, Priyanko
5
Harun, Ahasan
5
Weber, Karin
5
Baker, Melissa A.
4
Balaji, M. S.
4
Cai, Ruiying
4
Hsu, Cathy H. C.
4
McFadden, Kathleen L.
4
Mostert, Pierre
4
Padin, Carmen
4
Prybutok, Gayle
4
Prybutok, Victor R.
4
Rather, Raouf Ahmad
4
Roberts-Lombard, Mornay
4
Salo, Jari
4
Sharifi, Seyed Shahin
4
Shin, Hyunju
4
Van Vaerenbergh, Yves
4
Amoako, George Kofi
3
Bacile, Todd J.
3
Bilgihan, Anil
3
Bradley, Graham L.
3
Béal, Mathieu
3
Casidy, Riza
3
Cheah, Jun-Hwa
3
Chi, Christina Geng-Qing
3
Gowen, Charles, III.
3
Han, Heesup
3
Hanks, Lydia
3
Koc, Erdogan
3
Lee, Jung Young
3
Lombart, Cindy
3
Louis, Didier
3
Lu, Lu
3
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Published in...
All
Journal of retailing and consumer services
48
Journal of business research : JBR
46
International journal of hospitality management
34
Journal of hospitality marketing & management
25
Service business
24
Asia Pacific journal of marketing and logistics
13
The journal of services marketing
12
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
11
Journal of strategic marketing
11
Services marketing quarterly
11
The service industries journal
10
International journal of contemporary hospitality management
9
Journal of service research : JSR
9
Journal of service research
8
Journal of travel and tourism marketing
8
International journal of services, economics and management
7
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
7
Journal of service management
7
Tourism management : research, policies, practice
7
International journal of e-business research : an official publication of the Information Resources Management Association
6
Journal of air transport management
6
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
6
Journal of service theory and practice
6
Psychology & marketing
6
SpringerLink / Bücher
6
International journal of bank marketing
5
International journal of electronic business : IJEB
5
International journal of quality and service sciences
5
Journal of global information management : an official publication of the Information Resources Management Association
5
Journal of global marketing
5
Journal of marketing
5
Journal of marketing theory and practice : JMTP
5
Marketing letters : a journal of research in marketing
5
The journal of business & industrial marketing
5
Total quality management & business excellence
5
European journal of marketing : EJM
4
International journal of consumer studies
4
International journal of electronic marketing and retailing : IJEMR
4
International journal of public sector performance management : IJPSPM
4
International journal of quality & reliability management
4
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Source
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ECONIS (ZBW)
737
RePEc
1
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1
Well-known or well-liked? : the effects of brand reputation on customers' responses to service failure
Liu, Mengzhen
;
Xiong, Wei
- In:
Journal of travel and tourism marketing
40
(
2023
)
3
,
pp. 221-241
Persistent link: https://www.econbiz.de/10014369784
Saved in:
2
Role of e-service quality, brand commitment and e-WOM trust on e-WOM intentions of millennials
Jain, Manu
;
Dixit, Saumya
;
Shukla, Amit
- In:
The international review of retail, distribution and …
33
(
2023
)
1
,
pp. 23-43
Persistent link: https://www.econbiz.de/10014226377
Saved in:
3
Customers dictate business survival or extinction : a conceptual approach in examining customer complaint data
Krstovski, Saso
;
Ali, Ahad
;
Riemer, Donald
- In:
International journal of management concepts and …
16
(
2023
)
3
,
pp. 266-275
Persistent link: https://www.econbiz.de/10014316125
Saved in:
4
Recovery strategies of a micro restaurant in Nigeria : implications on customer satisfaction and loyalty
Agu, Agu Godswill
- In:
Journal of African business
24
(
2023
)
3
,
pp. 363-383
Persistent link: https://www.econbiz.de/10014320497
Saved in:
5
Using social exchange perspective to explain customer voluntary performance behavior
Dai, You-De
;
Liu, Ying-Chan
;
Zhuang, Wen-Long
;
Wang, …
- In:
The service industries journal
43
(
2023
)
9/10
,
pp. 764-784
Persistent link: https://www.econbiz.de/10014321623
Saved in:
6
Exploring the role of fitness instructors' interaction quality skills in building customer trust in the service provider and customer satisfaction
Glaveli, Niki
;
Papadimitriou, Dimitra
;
Karagiorgos, Thomas
- In:
European Sport management quarterly : ESMQ
23
(
2023
)
3
,
pp. 767-788
Persistent link: https://www.econbiz.de/10014283326
Saved in:
7
Customer satisfaction, behavioural and pay more intentions : a study on Indian Dhabas (roadside full-service restaurants)
Kumar, Pankaj
;
Ahlawat, Pardeep K.
;
Kumar, Parveen
; …
- In:
International journal of services, economics and management
14
(
2023
)
1
,
pp. 20-41
Persistent link: https://www.econbiz.de/10014311176
Saved in:
8
A serial mediation model for investigating the impact of e-CRM services on customer loyalty in the Indian healthcare industry
Singh, Pratyancha
;
Kumar, Vinod
;
Kataria, Sonia
- In:
Journal of relationship marketing : innovations and …
22
(
2023
)
1
,
pp. 62-86
Persistent link: https://www.econbiz.de/10013549034
Saved in:
9
Linking perceived price fairness, customer satisfaction, trust, and loyalty : a structural equation modeling of Facebook-based e-commerce in Bangladesh
Hride, Fabliha Tasnim
;
Ferdousi, Farhana
;
Jasimuddin, …
- In:
Global business and organizational excellence : GBOE
41
(
2022
)
3
,
pp. 41-54
Persistent link: https://www.econbiz.de/10013161959
Saved in:
10
The determinants of retail customers' purchase intent
Menidjel, Choukri
;
Bilgihan, Anil
- In:
International journal of consumer studies
46
(
2022
)
6
,
pp. 2503-2520
Persistent link: https://www.econbiz.de/10013412526
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