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subject:"USA"
~isPartOf:"International journal of business information systems : IJBIS"
~isPartOf:"The service industries journal"
~subject:"Customer satisfaction"
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Search: subject_exact:"Qualität von Dienstleistungen"
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USA
Customer satisfaction
Dienstleistungsqualität
340
Service quality
340
Kundenzufriedenheit
124
Beziehungsmarketing
82
Relationship marketing
82
Consumer behaviour
81
Konsumentenverhalten
81
Dienstleistungssektor
33
Service industry
33
service quality
30
Quality management
25
Qualitätsmanagement
25
Taiwan
25
Performance measurement
21
Performance-Messung
21
Customer service
20
E-commerce
20
Electronic Commerce
20
Kundenservice
20
customer satisfaction
19
Beschwerdemanagement
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Complaint management
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Online-Handel
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Website
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Spain
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Spanien
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Structural equation model
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Strukturgleichungsmodell
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Bank
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Dienstleistung
14
Gesundheitsversorgung
14
Health care
14
Hospital
14
Krankenhaus
14
Services
14
Betriebliche Wertschöpfung
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128
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128
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Kandampully, Jay
2
Keramati, Abbas
2
Park, Sang-June
2
Rayburn, Steven W.
2
Rha, June-young
2
Abdel-Razek, Refaat H.
1
Abedi, Helya
1
Aggarwal, Himanshu
1
Agrawal, Amit Kumar
1
Agrawal, Arjun
1
Agrawal, Vivek
1
Aimin, Wang
1
Al Diabat, Mofleh
1
Al-Debei, Mutaz M.
1
Al-Lozi, Enas
1
Alawneh, Ali
1
Alkire, Linda
1
Alves, Helena
1
Amin, Muslim
1
Anderson, Sidney
1
Anosike, Uchenna Paschal
1
Apetrei, Andreea
1
Apornak, Arash
1
Archer-Brown, Chris
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Arici, Hasan Evrim
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1
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1
Barua, Zapan
1
Bergel, Maxi
1
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1
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1
Bhatt, Kedar
1
Bhoyar, Pravin Kumar
1
Binh Giang Nguyen
1
Bomfim, Emerson Luiz
1
Bowen, David
1
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1
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International journal of business information systems : IJBIS
The service industries journal
International journal of hospitality management
227
Journal of retailing and consumer services
223
Journal of business research : JBR
148
The journal of services marketing
137
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
130
Working paper / National Bureau of Economic Research, Inc.
111
Journal of hospitality marketing & management
101
International journal of contemporary hospitality management
92
Journal of travel and tourism marketing
85
Services marketing quarterly
79
Journal of air transport management
73
The TQM journal : the international review of organizational improvement
64
Service business
63
Tourism management : research, policies, practice
62
International journal of quality and service sciences
58
International journal of services and operations management
57
Cogent business & management
55
Journal of service research : JSR
55
Total quality management & business excellence
51
International journal of quality & reliability management
50
International journal of productivity and quality management : IJPQM
49
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
49
Quality management journal : QMJ
49
Journal of service management
47
Asia Pacific journal of marketing and logistics
45
International journal of services, economics and management
45
Managing service quality : MSQ ; an international journal
44
Health care management review : HCM review
38
The international journal of bank marketing : IJBM
38
Journal of Asian finance, economics and business : JAFEB
34
International journal of services and operations management : IJSOM
29
Journal of service research
29
Journal of strategic marketing
29
Journal of the Academy of Marketing Science
28
Health marketing quarterly
26
International journal of electronic marketing and retailing : IJEMR
26
Psychology & marketing
26
Journal of service theory and practice : JSTP
25
Tourism management perspectives : TMP
25
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ECONIS (ZBW)
128
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1
The importance of perceived fairness in product customization settings
Scholl-Grissemann, Ursula
;
Sauer, Nicola E.
;
Teichmann, …
- In:
The service industries journal
42
(
2022
)
11/12
,
pp. 823-842
Persistent link: https://www.econbiz.de/10013362153
Saved in:
2
An investigation of factors influencing student satisfaction with MOOCs in the Indian higher education system
Sharma, Devika Rani
;
Girija, Smitha
- In:
International journal of business information systems : …
43
(
2023
)
4
,
pp. 443-464
Persistent link: https://www.econbiz.de/10014336866
Saved in:
3
Study of e-services quality and customer loyalty : a moderated mediation model of perceived switching cost and e-satisfaction
Deepika
;
Singh, Shashank Vikram Pratap
;
Sumanjeet Singh
; …
- In:
International journal of business information systems : …
43
(
2023
)
4
,
pp. 528-541
Persistent link: https://www.econbiz.de/10014336896
Saved in:
4
Determining criteria for evaluating the quality of Vietnamese hotel through guest's online reviews
Ha Nguyen Thi Thu
;
Vinh Ho Ngoc
;
Tuan Tran Minh
;
Binh …
- In:
International journal of business information systems : …
44
(
2023
)
2
,
pp. 249-267
Persistent link: https://www.econbiz.de/10014437130
Saved in:
5
Avatar-mediated service encounters : impacts and research agenda
Watanabe, Kentaro
;
Ho, Bach Quang
- In:
The service industries journal
43
(
2023
)
3/4
,
pp. 134-153
Persistent link: https://www.econbiz.de/10014321569
Saved in:
6
Determinants of customer loyalty in online group-buying : the self-regulation mechanism
Chang, Chun-Ming
- In:
The service industries journal
43
(
2023
)
5/6
,
pp. 400-421
Persistent link: https://www.econbiz.de/10014321595
Saved in:
7
Using social exchange perspective to explain customer voluntary performance behavior
Dai, You-De
;
Liu, Ying-Chan
;
Zhuang, Wen-Long
;
Wang, …
- In:
The service industries journal
43
(
2023
)
9/10
,
pp. 764-784
Persistent link: https://www.econbiz.de/10014321623
Saved in:
8
How satisfactory are empathetic care and robotic assistance in telemedicine services?
Saxena, Shilpi
;
Prashar, Anupama
- In:
The service industries journal
43
(
2023
)
11/12
,
pp. 827-853
Persistent link: https://www.econbiz.de/10014321627
Saved in:
9
E-commerce research models : a systematic review and identification of the determinants to success
Ogunmola, Gabriel
;
Kumar, Vikas
- In:
International journal of business information systems : …
43
(
2023
)
1
,
pp. 87-106
Persistent link: https://www.econbiz.de/10014307420
Saved in:
10
Pre-service recovery : impact on customer satisfaction and acceptable waiting time
Qin, Jin
;
Xu, Fengqin
;
Wang, Rui
- In:
The service industries journal
43
(
2023
)
1/2
,
pp. 64-84
Persistent link: https://www.econbiz.de/10013540908
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