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subject:"USA"
~isPartOf:"International journal of contemporary hospitality management"
~isPartOf:"Journal of hospitality marketing & management"
~subject:"Brand image"
~subject:"China"
~subject:"satisfaction"
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USA
Brand image
China
satisfaction
Customer satisfaction
293
Kundenzufriedenheit
293
Dienstleistungsqualität
186
Service quality
186
Consumer behaviour
168
Konsumentenverhalten
168
Beziehungsmarketing
117
Relationship marketing
117
Hotel industry
94
Hotellerie
94
Gastronomie
57
Restaurant industry
57
Beschwerdemanagement
34
Complaint management
34
Emotion
32
Viral marketing
30
Virales Marketing
30
Arbeitszufriedenheit
28
Job satisfaction
28
Holiday behaviour
27
Urlaubsverhalten
27
Customer service
26
Gastgewerbe
26
Hospitality industry
26
Kundenservice
26
Markenimage
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Qualitätsmanagement
20
Brand management
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Hospital
19
Krankenhaus
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Markenführung
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Tourism industry
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Tourismuswirtschaft
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service quality
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Satisfaction
17
customer satisfaction
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Han, Heesup
4
Ryu, Kisang
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Cobanoglu, Cihan
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Gursoy, Dogan
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2
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1
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1
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1
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1
Araujo, Clecio Falcao
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Ballester, Estefania
1
Berenguer Contrí, Gloria
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International journal of contemporary hospitality management
Journal of hospitality marketing & management
Journal of travel and tourism marketing
65
International journal of hospitality management
50
Journal of retailing and consumer services
45
Journal of business research : JBR
39
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
38
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
31
Services marketing quarterly
30
The journal of brand management : an international journal
21
The journal of services marketing
21
Cogent business & management
19
Journal of strategic marketing
19
Psychology & marketing
19
The service industries journal
19
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
19
Asia Pacific journal of marketing and logistics
15
Journal of service research : JSR
15
Journal of vacation marketing
15
The international review of retail, distribution and consumer research
15
Tourism management : research, policies, practice
14
Industrial marketing management : the international journal for industrial and high-tech firms
13
The journal of product & brand management
13
Journal of air transport management
12
Journal of vacation marketing : an international journal
12
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
11
Journal of internet commerce
10
Journal of the Academy of Marketing Science
10
International journal of services, economics and management
9
Journal of marketing for higher education
9
International journal of leisure and tourism marketing : IJLTM
8
International journal of services and operations management
8
Journal for global business advancement : JGBA
8
Journal of consumer research : JCR ; an interdisciplinary bimonthly
8
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
8
Journal of marketing management : MM
8
Journal of marketing theory and practice
8
Service business
8
Tourism management perspectives : TMP
8
Administrative Sciences : open access journal
7
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ECONIS (ZBW)
65
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1
Effect of value co-creation on customer satisfaction : the mediating role of brand equity
González-Mansilla, Oscar Luis
;
Serra Cantallops, Antoni
; …
- In:
Journal of hospitality marketing & management
32
(
2023
)
2
,
pp. 242-263
Persistent link: https://www.econbiz.de/10013545839
Saved in:
2
Employee and customer perspectives in discovering the antecedent and output relationships for hotel branding development
Liu, Chih-Hsing
- In:
International journal of contemporary hospitality management
36
(
2024
)
3
,
pp. 833-851
Persistent link: https://www.econbiz.de/10014483791
Saved in:
3
Demystifying meal-sharing experiences through a combination of PLS-SEM and fsQCA
Cifci, Ibrahim
;
Kahraman, Onur Cuneyt
;
Tiwari, Sunil
; …
- In:
Journal of hospitality marketing & management
32
(
2023
)
7
,
pp. 843-869
Persistent link: https://www.econbiz.de/10014369545
Saved in:
4
Determinants of customer loyalty to online food service delivery : evidence from Indonesia, Taiwan, and New Zealand
Rombach, Meike
;
Kartikasari, Ani
;
Dean, David L.
; …
- In:
Journal of hospitality marketing & management
32
(
2023
)
6
,
pp. 818-842
Persistent link: https://www.econbiz.de/10014319800
Saved in:
5
Females' customer engagement with eco-friendly restaurants in Instagram : the role of past visits
Ballester, Estefania
;
Ruiz Mafe, Carla
;
Rubio Benito, …
- In:
International journal of contemporary hospitality management
35
(
2023
)
6
,
pp. 2267-2288
Persistent link: https://www.econbiz.de/10014280955
Saved in:
6
Improved or decreased? : customer experience with self-service technology versus human service in hotels in China
Liu, Chun
;
Hung, Kam
- In:
Journal of hospitality marketing & management
31
(
2022
)
2
,
pp. 176-204
Persistent link: https://www.econbiz.de/10012821092
Saved in:
7
More is not always better : determinants of choice overload and satisfaction with customization in fast casual restaurants
Park, Soona
;
Kang, Jiyun
- In:
Journal of hospitality marketing & management
31
(
2022
)
2
,
pp. 205-225
Persistent link: https://www.econbiz.de/10012821093
Saved in:
8
The impact of COVID-19 on hotel customer satisfaction : evidence from Beijing and Shanghai in China
Sun, Shaolong
;
Jiang, Fuxin
;
Feng, Gengzhong
;
Wang, Shouyang
- In:
International journal of contemporary hospitality management
34
(
2022
)
1
,
pp. 382-406
Persistent link: https://www.econbiz.de/10012798197
Saved in:
9
Effects of customer forgiveness on brand betrayal and brand hate in restaurant service failures : does apology letter matter?
Rasouli, Nasrin
;
Mostafa Rasoolimanesh, S.
;
Rahmani, …
- In:
Journal of hospitality marketing & management
31
(
2022
)
6
,
pp. 662-687
Persistent link: https://www.econbiz.de/10013327881
Saved in:
10
Is coolness important to luxury hotel brand management? : the linking and moderating mechanisms between coolness and customer brand engagement
Nguyen Huu Khoi
;
Le, Angelina Nhat Hanh
- In:
International journal of contemporary hospitality management
34
(
2022
)
7
,
pp. 2425-2449
Persistent link: https://www.econbiz.de/10013412638
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