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subject:"USA"
~isPartOf:"International journal of contemporary hospitality management"
~subject:"Brand image"
~subject:"China"
~subject:"Customer satisfaction"
~subject:"satisfaction"
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USA
Brand image
China
Customer satisfaction
satisfaction
Kundenzufriedenheit
140
Dienstleistungsqualität
90
Service quality
90
Consumer behaviour
77
Konsumentenverhalten
77
Beziehungsmarketing
53
Relationship marketing
53
Hotel industry
48
Hotellerie
48
Gastronomie
23
Restaurant industry
23
Beschwerdemanagement
14
Complaint management
14
Gastgewerbe
14
Holiday behaviour
14
Hospitality industry
14
Urlaubsverhalten
14
Arbeitszufriedenheit
13
Customer service
13
Emotion
13
Job satisfaction
13
Kundenservice
13
Quality management
13
Qualitätsmanagement
13
Satisfaction
13
Viral marketing
13
Virales Marketing
13
Tourism industry
12
Tourismuswirtschaft
12
Customer loyalty
11
Tourism
10
Markenimage
9
Tourismus
9
Brand management
8
Markenführung
8
United States
8
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140
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140
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140
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Han, Heesup
6
Jang, Soocheong
4
Jeong, Miyoung
4
Fong, Lawrence Hoc Nang
3
Lee, Jin-soo
3
Oh, Haemoon
3
Wong, IpKin Anthony
3
Alnawas, Ibrahim
2
Bilgihan, Anil
2
Bujisic, Milos
2
Cobanoglu, Cihan
2
DedeoÄŸlu, Bekir Bora
2
Guchait, Priyanko
2
Gursoy, Dogan
2
Hwang, Johye
2
Jani, Dev
2
Kim, Jong Min
2
Kim, Soyeon
2
Kwun, David J.
2
Ladhari, Riadh
2
Law, Chun Hung Roberts
2
Liu, Matthew Tingchi
2
Mao, Zhenxing
2
McPhail, Ruth
2
Parsa, H. G.
2
Pizam, Abraham
2
Prentice, Catherine
2
Ryu, Kisang
2
Shin, Hyejo Hailey
2
Slevitch, Lisa
2
So, Amy Siu Ian
2
Swanson, Scott R.
2
Tanford, Sarah
2
Torres, Edwin N.
2
Wu, Luorong
2
Abu Farha, Allam K.
1
Aguilar-Rojas, Oscar
1
Ai, Chi-Han
1
Akarsu, Tugra Nazlil
1
Al Khateeb, Amr
1
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International journal of contemporary hospitality management
Journal of retailing and consumer services
421
International journal of hospitality management
355
Journal of business research : JBR
301
The journal of services marketing
191
The service industries journal
172
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
170
Tourism management : research, policies, practice
167
Journal of travel and tourism marketing
165
Journal of hospitality marketing & management
153
Cogent business & management
103
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
103
Services marketing quarterly
99
Journal of service research : JSR
88
Journal of air transport management
87
The TQM journal : the international review of organizational improvement
86
Asia Pacific journal of marketing and logistics
85
Service business
85
Tourism management perspectives : TMP
84
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
81
Psychology & marketing
78
International journal of productivity and quality management : IJPQM
72
Journal of the Academy of Marketing Science
72
Industrial marketing management : the international journal for industrial and high-tech firms
71
Journal of service management
70
Journal of strategic marketing
68
The international journal of bank marketing : IJBM
66
Total quality management & business excellence
65
International journal of quality and service sciences
64
International journal of services and operations management
63
Tourism analysis : an interdisciplinary tourism & hospitality journal
61
European journal of marketing : EJM
59
Journal of Asian finance, economics and business : JAFEB
59
International journal of quality & reliability management
57
Managing service quality : MSQ ; an international journal
57
International journal of services, economics and management
52
Journal of marketing
52
Journal of retailing
52
SpringerLink / Bücher
51
Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
50
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ECONIS (ZBW)
140
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140
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1
Classifying travellers' requirements from online reviews : an improved Kano model
Zhao, Meng
;
Liu, Mengjiao
;
Xu, Chang
;
Zhang, Chenxi
- In:
International journal of contemporary hospitality management
36
(
2024
)
1
,
pp. 91-112
Persistent link: https://www.econbiz.de/10014483116
Saved in:
2
Toward a framework for perceived yuanfen in the accommodation service encounter : a grounded theory study
Tang, Xiangjie
;
Fong, Lawrence Hoc Nang
;
So, Amy Siu Ian
- In:
International journal of contemporary hospitality management
36
(
2024
)
1
,
pp. 155-181
Persistent link: https://www.econbiz.de/10014483406
Saved in:
3
How does restaurant experienscape affect solo diners' emotions and dining satisfaction in Korea?
Im, Soo Yeon
;
Seo, Sunhee
- In:
International journal of contemporary hospitality management
36
(
2024
)
3
,
pp. 769-789
Persistent link: https://www.econbiz.de/10014483769
Saved in:
4
Employee and customer perspectives in discovering the antecedent and output relationships for hotel branding development
Liu, Chih-Hsing
- In:
International journal of contemporary hospitality management
36
(
2024
)
3
,
pp. 833-851
Persistent link: https://www.econbiz.de/10014483791
Saved in:
5
Knowing how satisfied/dissatisfied is far from enough : a comprehensive customer satisfaction analysis framework based on hybrid text mining techniques
Yang, Tong
;
Wu, Jie
;
Zhang, Junming
- In:
International journal of contemporary hospitality management
36
(
2024
)
3
,
pp. 873-892
Persistent link: https://www.econbiz.de/10014483793
Saved in:
6
Service quality of online food delivery mobile application : an examination of the spillover effects of mobile app satisfaction
Lin, Pearl Ming Chu
;
Au, Wai Ching
;
Baum, Tom
- In:
International journal of contemporary hospitality management
36
(
2024
)
3
,
pp. 906-926
Persistent link: https://www.econbiz.de/10014483798
Saved in:
7
"Going the extra mile" : an integrative model of customer delight
Kim, Soyeon
;
Kim, Mi Ran
;
Choi, Laee
- In:
International journal of contemporary hospitality management
36
(
2024
)
4
,
pp. 1193-1212
Persistent link: https://www.econbiz.de/10014483819
Saved in:
8
"Touch over tech" : a longitudinal examination of human touch along a travel journey
Lei, Soey Sut Ieng
;
Fong, Lawrence Hoc Nang
;
Ye, Shun
- In:
International journal of contemporary hospitality management
36
(
2024
)
3
,
pp. 927-945
Persistent link: https://www.econbiz.de/10014483799
Saved in:
9
The dynamics in asymmetric effects of multi-attributes on customer satisfaction : evidence from COVID-19
Kim, Jong Min
;
Liu, Jiahao
;
Park, Keeyeon Ki-cheon
- In:
International journal of contemporary hospitality management
35
(
2023
)
10
,
pp. 3497-3517
Persistent link: https://www.econbiz.de/10014334322
Saved in:
10
Effects of reputation on guest satisfaction : from the perspective of two-sided reviews on Airbnb
Ye, Qiang
;
Liang, Sai
;
Wei, Zaiyan
;
Law, Chun Hung Roberts
- In:
International journal of contemporary hospitality management
35
(
2023
)
10
,
pp. 3718-3736
Persistent link: https://www.econbiz.de/10014334345
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