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subject:"USA"
~isPartOf:"International journal of hospitality management"
~isPartOf:"International journal of sport management and marketing : IJSMM"
~subject:"Dienstleistungsqualität"
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USA
Dienstleistungsqualität
Consumer behaviour
830
Konsumentenverhalten
830
Gastronomie
257
Restaurant industry
257
Service quality
199
Hotel industry
195
Hotellerie
195
Customer satisfaction
189
Kundenzufriedenheit
189
Beziehungsmarketing
175
Relationship marketing
175
Brand management
94
Markenführung
94
Emotion
84
Brand image
78
Markenimage
78
United States
77
Viral marketing
68
Virales Marketing
68
Sportmarketing
61
Sports marketing
61
Professional sports
60
Profisport
60
Internet marketing
57
Online-Marketing
57
Food
51
Lebensmittel
49
Online retailing
44
Online-Handel
44
Coronavirus
42
Confidence
38
Vertrauen
38
Satisfaction
37
Perception
36
Wahrnehmung
36
Corporate Social Responsibility
35
Corporate social responsibility
35
Customer service
35
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Undetermined
154
Free
1
Type of publication
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Article
265
Type of publication (narrower categories)
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Article in journal
265
Aufsatz in Zeitschrift
265
Language
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English
265
Author
All
Han, Heesup
13
Jang, Soocheong
11
Line, Nathaniel D.
6
Mattila, Anna S.
6
Miao, Li
5
Hanks, Lydia
4
Kim, Woo Gon
4
Lu, Lu
4
Zhang, Lu
4
Zhang, Tingting
4
Ali, Faizan
3
Bilgihan, Anil
3
Bonn, Mark Andrew
3
Brewster, Zachary W.
3
Gursoy, Dogan
3
Heo, Cindy Yoonjoung
3
Hyun, Sunghyup Sean
3
Law, Chun Hung Roberts
3
Lee, Seoki
3
Lynn, Michael
3
Namkung, Young
3
Seo, Soobin
3
Torres, Edwin N.
3
Wann, Daniel L.
3
Wei, Wei
3
Wong, IpKin Anthony
3
Xie, Lishan
3
Xu, Xun
3
Altinay, Levent
2
Back, Robin M.
2
Bai, Billy
2
Bufquin, Diego
2
Chang, Jung-hua
2
Cho, Meehee
2
Choi, Hyeyoon
2
Chua, Bee-Lia
2
Chung, Namho
2
DiPietro, Robin B.
2
Fan, Alei
2
Greenwell, T. Christopher
2
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Published in...
All
International journal of hospitality management
International journal of sport management and marketing : IJSMM
Journal of retailing and consumer services
297
Working paper / National Bureau of Economic Research, Inc.
247
Journal of business research : JBR
186
Journal of consumer research : JCR ; an interdisciplinary bimonthly
147
The journal of services marketing
117
Journal of hospitality marketing & management
92
International journal of contemporary hospitality management
87
Psychology & marketing
87
Journal of travel and tourism marketing
82
Services marketing quarterly
80
The service industries journal
64
NBER working paper series
59
Journal of fashion marketing and management
57
Journal of service research : JSR
54
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
53
Cogent business & management
49
International journal of consumer studies
49
International journal of retail & distribution management
47
Asia Pacific journal of marketing and logistics
46
American journal of agricultural economics
44
Journal of the Academy of Marketing Science
44
The journal of consumer marketing
43
Journal of international consumer marketing
41
Marketing science : the marketing journal of the Institute for Operations Research and the Management Sciences
41
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
41
Journal of consumer affairs : official publication of the American Council on Consumer Interests
40
Journal of service management
38
The American economic review
38
Tourism management : research, policies, practice
37
Journal of marketing theory and practice
36
Service business
36
European journal of marketing : EJM
35
International journal of electronic marketing and retailing : IJEMR
35
Journal of air transport management
33
Journal of consumer behaviour : an international research review
33
Journal of marketing
33
Sport marketing quarterly : preferred journal of the Sport Marketing Association
32
Journal of internet commerce
30
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ECONIS (ZBW)
265
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1
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265
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1
To tip or not to tip? : explaining tipping behavior in restaurants with service-inclusive pricing
Fernandez, Sébastien
;
Gössling, Stefan
;
Martin-Rios, …
- In:
International journal of hospitality management
117
(
2024
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014457830
Saved in:
2
How does ritualistic service increase brand evangelism through E2C interaction quality and memory? : the moderating role of social phobia
Shang, Yuanyuan
;
Li, Fangxuan
- In:
International journal of hospitality management
116
(
2024
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014457798
Saved in:
3
Unveiling the dynamics between consumer brand engagement, experience, and relationship quality towards luxury hotel brands : moderating investigation of brand reputation
Rather, Raouf Ahmad
;
Rasul, Tareq Faizur
;
Khan, Huda
; …
- In:
International journal of hospitality management
116
(
2024
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014457803
Saved in:
4
Assigning credit and blame : how delivery services affect restaurant EWOM
Line, Nathaniel D.
;
Hanks, Lydia
;
Dogru, Tarik
;
Lu, Lu
- In:
International journal of hospitality management
117
(
2024
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014457824
Saved in:
5
Look on the bright side : emojis impact tipping behaviour
Lefebvre, Sarah
;
Boman, Laura
;
Orlowski, Marissa
- In:
International journal of hospitality management
117
(
2024
),
pp. 1-9
Persistent link: https://www.econbiz.de/10014457828
Saved in:
6
The role of perceived risk and information security on customers' acceptance of service robots in the hotel industry
Pizam, Abraham
;
Ozturk, Ahmet Bulent
;
Hacikara, Ahmet
; …
- In:
International journal of hospitality management
117
(
2024
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014457836
Saved in:
7
Veganism, a new hotel paradigm : exploring the attributes of vegan-friendly hotels and guest approach behaviors
Yu, Jongsik
;
Kim, Seongseop
;
Baah, Nancy Grace
;
Han, Heesup
- In:
International journal of hospitality management
117
(
2024
),
pp. -11
Persistent link: https://www.econbiz.de/10014457839
Saved in:
8
The effect of hospitableness on positive emotions, experience, and well-being of hospital patients
Altinay, Levent
;
Alrawadieh, Zaid
;
Tulucu, Fadime
; …
- In:
International journal of hospitality management
110
(
2023
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014310662
Saved in:
9
How observed customer mistreatment of supervisors affects employees' service sabotage : a cross-cultural examination from the deontic justice theory
Jiang, Wen
;
Shum, Cass
;
Min, Hyounae
;
Ding, Ye
- In:
International journal of hospitality management
110
(
2023
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014310677
Saved in:
10
Towards sustainable servicescape : tourists' perspectives of accommodation service attributes
Väisänen, Hanna-Maija
;
Uusitalo, Outi
;
Ryynänen, Toni
- In:
International journal of hospitality management
110
(
2023
),
pp. 1-15
Persistent link: https://www.econbiz.de/10014310681
Saved in:
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