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subject:"USA"
~isPartOf:"International journal of hospitality management"
~isPartOf:"Journal of health economics"
~isPartOf:"Journal of retailing and consumer services"
~isPartOf:"Managing service quality : MSQ ; an international journal"
~isPartOf:"The American economic review"
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Search: subject_exact:"Qualität von Dienstleistungen"
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Subject
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USA
Dienstleistungsqualität
911
Service quality
911
Customer satisfaction
468
Kundenzufriedenheit
468
Consumer behaviour
449
Konsumentenverhalten
449
Beziehungsmarketing
317
Relationship marketing
317
Hotel industry
140
Hotellerie
140
Customer service
121
Kundenservice
121
Gastronomie
120
Restaurant industry
120
Hospital
104
Krankenhaus
104
Beschwerdemanagement
91
Complaint management
91
Emotion
81
Einzelhandel
72
Retail trade
72
United States
69
Online retailing
58
Online-Handel
58
Satisfaction
58
Dienstleistungssektor
52
Service industry
52
Quality management
51
Qualitätsmanagement
51
Viral marketing
51
Virales Marketing
51
Arbeitszufriedenheit
48
Job satisfaction
48
Gastgewerbe
45
Hospitality industry
45
Product quality
44
Produktqualität
44
Arbeitsverhalten
43
Work behaviour
43
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12
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Article
69
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69
Aufsatz in Zeitschrift
69
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English
69
Author
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Jang, Soocheong
4
Han, Heesup
3
Barber, Nelson
2
Chetty, Raj
2
Deming, David J.
2
Friedman, John N
2
Ha, Jooyeon
2
Huckman, Robert S.
2
Kessler, Daniel P.
2
Ko, Yong Jae
2
Mattila, Anna S.
2
Noone, Breffni M.
2
Rahman, Momotazur
2
Rockoff, Jonah E.
2
Yang, Wan
2
Abraham, Jean
1
Adler, Howard
1
Andrzejewski, Susan A.
1
Babin, Barry J.
1
Baker, Thomas L.
1
Barro, Jason R.
1
Basil, Debra Z.
1
Ba̧k, Monika
1
Becker, Cherylynn
1
Boles, James S.
1
Borges, Adilson
1
Bradley, Gregory T.
1
Brewster, Zachary W.
1
Bundorf, M. Kate
1
Cai, Liping A.
1
Carlin, Caroline
1
Cattani, Kevin
1
Cebul, Randall D.
1
Cha, JaeMin
1
Chou, Sheng-Fang
1
Christianson, Jon B.
1
Chun, Natalie
1
Cutler, David M.
1
Daroczi, Zoltan
1
Denizci Guillet, Basak
1
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Published in...
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International journal of hospitality management
Journal of health economics
Journal of retailing and consumer services
Managing service quality : MSQ ; an international journal
The American economic review
Working paper / National Bureau of Economic Research, Inc.
111
Health care management review : HCM review
27
Quality management journal : QMJ
17
NBER working paper series
15
Auditing : a journal of practice & theory
14
Inquiry : a journal of health care organization, provision and financing
14
International journal of health care finance and economics
14
Economics of education review
12
Contemporary accounting research : a journal of the Canadian Academic Accounting Association
11
Journal of human resources : JHR
11
The journal of services marketing
11
The review of economics and statistics
11
Health affairs : at the intersection of health, health care, and policy
10
Journal of air transport management
10
Journal of policy analysis and management : the journal of the Association for Public Policy Analysis and Management
10
American economic journal : a journal of the American Economic Association
9
Discussion paper series / IZA
9
Health care financing review
9
The Milbank quarterly
9
Journal of accounting and public policy
8
Journal of business research : JBR
8
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
8
Services marketing quarterly
8
Academy of Management journal : AMJ
7
Brookings papers on education policy
7
Economic inquiry : journal of the Western Economic Association International
7
Journal of service research : JSR
7
The journal of economic perspectives : EP ; a journal of the American Economic Association
7
Accounting, organizations and society : an international journal devoted to the behavioural, organizational and social aspects of accounting
6
Discussion paper / Centre for Economic Policy Research
6
Eastern economic journal
6
International journal of auditing : IJA
6
International journal of contemporary hospitality management
6
International public management journal
6
Journal of labor economics
6
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ECONIS (ZBW)
69
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1
Importance-performance analysis of socially sustainable practices in U.S. restaurants : a consumer perspective in the quasi-post-pandemic context
Mejia, Cynthia
;
Ba̧k, Monika
;
Zientara, Piotr
; …
- In:
International journal of hospitality management
103
(
2022
),
pp. 1-10
Persistent link: https://www.econbiz.de/10013209275
Saved in:
2
Dissatisfaction after service failures as a realized transaction risk : customer opportunism as a function of external and internal rewards
Khantimirov, Denis
;
Karande, Kiran
;
Ford, John B.
- In:
Journal of retailing and consumer services
52
(
2020
),
pp. 1-9
Persistent link: https://www.econbiz.de/10012132180
Saved in:
3
Online upselling : moving beyond offline upselling in the hotel industry
Denizci Guillet, Basak
- In:
International journal of hospitality management
84
(
2020
),
pp. 1-13
Persistent link: https://www.econbiz.de/10012146179
Saved in:
4
The determinants of customers’ intention to use smart lockers for last-mile deliveries
Yuen, Kum Fai
;
Wang, Xueqin
;
Ma, Fei
;
Wong, Yiik Diew
- In:
Journal of retailing and consumer services
49
(
2019
),
pp. 316-326
Persistent link: https://www.econbiz.de/10012025991
Saved in:
5
Is the information of customer types and preferences to personal selling worth the investment in innovative technology? : a modeling approach
Kurata, Hisashi
- In:
Journal of retailing and consumer services
49
(
2019
),
pp. 371-379
Persistent link: https://www.econbiz.de/10012026012
Saved in:
6
Service failure and problems : internal marketing solutions for facing the future
Paul, Justin
;
Sahadev, Sunil
- In:
Journal of retailing and consumer services
40
(
2018
),
pp. 304-311
Persistent link: https://www.econbiz.de/10011801993
Saved in:
7
Explicating restaurant performance : the nature and foundations of sustainable service and organizational environment
Chou, Sheng-Fang
;
Horng, Jeou-Shyan
;
Liu, Chih-Hsing
; …
- In:
International journal of hospitality management
72
(
2018
),
pp. 56-66
Persistent link: https://www.econbiz.de/10011872695
Saved in:
8
Speaking up against service unfairness : the role of negative meta-perceptions
Ho, Ting Hin
;
Tojib, Dewi
;
Khajehzadeh, Saman
- In:
Journal of retailing and consumer services
35
(
2017
),
pp. 12-19
Persistent link: https://www.econbiz.de/10011645059
Saved in:
9
Antecedents of peripheral services cross-buying behavior
Evanschitzky, Heiner
;
Malhotra, Neeru
;
Wangenheim, …
- In:
Journal of retailing and consumer services
36
(
2017
),
pp. 218-224
Persistent link: https://www.econbiz.de/10011698002
Saved in:
10
Non-complementary behavior and guest service management
Pizam, Abraham
- In:
International journal of hospitality management
58
(
2016
),
pp. 117-118
Persistent link: https://www.econbiz.de/10011581406
Saved in:
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