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subject:"USA"
~isPartOf:"International journal of services and operations management : IJSOM"
~isPartOf:"SpringerLink / Bücher"
~subject:"Electronic Commerce"
~subject:"Markenführung"
~subject:"Service quality"
~subject:"Verbraucherzufriedenheit"
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USA
Electronic Commerce
Markenführung
Service quality
Verbraucherzufriedenheit
Customer satisfaction
83
Kundenzufriedenheit
83
Dienstleistungsqualität
34
Beziehungsmarketing
32
Relationship marketing
32
Deutschland
24
Germany
24
Consumer behaviour
20
Konsumentenverhalten
20
Kundenmanagement
14
Theorie
13
Theory
13
Kundenbindung
12
service quality
12
Beziehungsmanagement
9
Kundenorientierung
8
Measurement
8
Messung
8
Verbraucherverhalten
8
Brand management
7
Dienstleistung
7
Qualitätsmanagement
7
Arbeitszufriedenheit
6
Dienstleistungssektor
6
Einzelhandel
6
Job satisfaction
6
Lieferantenmanagement
6
Quality management
6
Retail trade
6
Service industry
6
Supplier relationship management
6
customer satisfaction
6
Customer retention
5
Customer service
5
India
5
Indien
5
Kundenservice
5
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Undetermined
73
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43
Article
30
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30
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14
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6
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English
38
German
35
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Melo, Fagner José Coutinho de melo
3
Albuquerque, André Philippi Gonzaga de
2
Medeiros, Denise Dumke de
2
Abolhassan, Ferri
1
Agariya, Arun Kumar
1
Agrawal, Nikhil
1
Ahmed, Salma
1
Ahmed, Waqar
1
Al Mahmud, Abdullah
1
Al-Salaiti, Alaa Ahmad
1
Alves, Gisela Maria
1
Araújo, Claudia Affonso Silva
1
Arsalan Najmi
1
Arshad, Yamna
1
Azmin Azliza Aziz
1
Bachrach, Daniel G.
1
Bajpai, V. N.
1
Barafkandeh, Shayan
1
Barros, Chrystina
1
Barros, Kelson Wagner da Silva
1
Bednarek, Marei
1
Bensch, Jasmin
1
Bordoloi, Sanjeev K.
1
Boslau, Madlen
1
Buchberger, Patricia
1
Burmann, Christoph
1
Bösener, Kathrin
1
Büttner, Miriam
1
Cahill, David L.
1
Calamusa, Joe
1
Campos, Domingos Fernandes
1
Carvalho, Raíssa Souto Maior Corrêa de
1
Castro, José Francisco Tebaldi de
1
Coenen, Christian
1
Del Giudice, Manlio
1
Della Peruta, Maria Rosaria
1
Demir, Ahmet
1
Divkoti, Mohammad Mahdi Ahmadian
1
Douven, Salima S.
1
Ebrahimi, Mohsen
1
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Published in...
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International journal of services and operations management : IJSOM
SpringerLink / Bücher
Journal of retailing and consumer services
265
International journal of hospitality management
241
Journal of business research : JBR
169
The journal of services marketing
142
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
129
Journal of hospitality marketing & management
106
The service industries journal
105
International journal of contemporary hospitality management
99
Journal of travel and tourism marketing
94
Services marketing quarterly
86
Journal of air transport management
70
Tourism management : research, policies, practice
67
Service business
66
The TQM journal : the international review of organizational improvement
65
Asia Pacific journal of marketing and logistics
62
Cogent business & management
61
International journal of quality and service sciences
59
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
58
Journal of service research : JSR
57
International journal of services and operations management
55
Total quality management & business excellence
53
International journal of quality & reliability management
51
International journal of productivity and quality management : IJPQM
49
Journal of service management
47
International journal of services, economics and management
45
Managing service quality : MSQ ; an international journal
42
Psychology & marketing
41
The international journal of bank marketing : IJBM
40
Journal of Asian finance, economics and business : JAFEB
39
Journal of strategic marketing
38
Journal of the Academy of Marketing Science
37
Quality management journal : QMJ
36
International journal of electronic customer relationship management : IJECRM
32
International journal of electronic marketing and retailing : IJEMR
32
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
31
International journal of business information systems : IJBIS
30
Industrial marketing management : the international journal for industrial and high-tech firms
28
Marketing intelligence & planning
27
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ECONIS (ZBW)
73
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1
Customer satisfaction and loyalty in Malaysian resort hotels : the role of empathy, reliability and tangible dimensions of service quality
Yeong, Si Ni
;
Knox, Dan
;
Prabhakar, Guru
- In:
International journal of services and operations …
41
(
2022
)
4
,
pp. 444-462
Persistent link: https://www.econbiz.de/10013257545
Saved in:
2
Effect of customer satisfaction, costs, knowledge and awareness, infrastructure and service quality on e-commerce success
Saadat, Niloofar
;
Shadnoush, Nosratoollah
;
Nameghi, …
- In:
International journal of services and operations …
42
(
2022
)
1
,
pp. 32-51
Persistent link: https://www.econbiz.de/10013257562
Saved in:
3
Understanding the role of in-store logistic operations in retail : findings from Pakistan
Arsalan Najmi
;
Arshad, Yamna
;
Ahmed, Waqar
;
Kanapathy, …
- In:
International journal of services and operations …
43
(
2022
)
1
,
pp. 26-51
Persistent link: https://www.econbiz.de/10013552836
Saved in:
4
Impact of internal marketing on the customer perceptions in SMEs
Demir, Ahmet
- In:
International journal of services and operations …
42
(
2022
)
3
,
pp. 379-396
Persistent link: https://www.econbiz.de/10013367345
Saved in:
5
Relationship between service quality, consumer values, satisfaction and loyalty : an empirical study of a shopping mall
Campos, Domingos Fernandes
;
Barros, Kelson Wagner da Silva
- In:
International journal of services and operations …
39
(
2021
)
4
,
pp. 541-562
Persistent link: https://www.econbiz.de/10012693067
Saved in:
6
Determinants of service quality in the COVID-19 times : an analysis of online shopping in Brazil
Albuquerque, André Philippi Gonzaga de
;
Melo, Fagner …
- In:
International journal of services and operations …
46
(
2023
)
3
,
pp. 429-447
Persistent link: https://www.econbiz.de/10014430316
Saved in:
7
Redefining a value co-creation behaviour model for student satisfaction in HEIs
Manzoor, Shamima Raihan
;
Al Mahmud, Abdullah
- In:
International journal of services and operations …
45
(
2023
)
3
,
pp. 293-313
Persistent link: https://www.econbiz.de/10014364407
Saved in:
8
A quality-based customer service system approach
Leão, Nilson Cibério de Araújo
;
Melo, Fagner José …
- In:
International journal of services and operations …
45
(
2023
)
4
,
pp. 484-513
Persistent link: https://www.econbiz.de/10014364435
Saved in:
9
Service quality of ski group package tours : a modified importance-performance analysis
Liu, Shih-Hao
;
Tsai, Chin-Hsiang
- In:
International journal of services and operations …
46
(
2023
)
1
,
pp. 35-59
Persistent link: https://www.econbiz.de/10014364451
Saved in:
10
The influence of branding and communication on the perception of value : a study from the perspective of medical tourism services
Sousa, Bruno
;
Alves, Gisela Maria
- In:
International journal of services and operations …
44
(
2023
)
3
,
pp. 355-367
Persistent link: https://www.econbiz.de/10014311713
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