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subject:"USA"
~isPartOf:"International public management journal"
~isPartOf:"Journal of health economics"
~isPartOf:"Journal of retailing and consumer services"
~isPartOf:"Managing service quality : MSQ ; an international journal"
~isPartOf:"The American economic review"
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Search: subject_exact:"Qualität von Dienstleistungen"
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Subject
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USA
Dienstleistungsqualität
529
Service quality
529
Customer satisfaction
259
Kundenzufriedenheit
259
Consumer behaviour
256
Konsumentenverhalten
256
Beziehungsmarketing
201
Relationship marketing
201
Einzelhandel
71
Retail trade
71
Customer service
66
Kundenservice
66
Hospital
50
Krankenhaus
50
United States
50
Beschwerdemanagement
48
Complaint management
48
Online retailing
44
Online-Handel
44
Dienstleistungssektor
33
Service industry
33
Quality management
32
Qualitätsmanagement
32
Emotion
30
Viral marketing
30
Virales Marketing
30
E-commerce
28
Electronic Commerce
28
Satisfaction
28
Theorie
26
Theory
26
Product quality
25
Produktqualität
25
Customer loyalty
23
Gesundheitsversorgung
22
Gesundheitswesen
22
Health care
22
Health care system
22
Competition
20
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Article
49
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1
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50
Aufsatz in Zeitschrift
50
Case study
1
Collection of articles of several authors
1
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1
Sammelwerk
1
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English
50
Author
All
Chetty, Raj
2
Deming, David J.
2
Friedman, John N
2
Huckman, Robert S.
2
Kessler, Daniel P.
2
Ko, Yong Jae
2
Rahman, Momotazur
2
Rockoff, Jonah E.
2
Abraham, Jean
1
Andrzejewski, Susan A.
1
Babin, Barry J.
1
Baekgaard, Martin
1
Baker, Thomas L.
1
Barber, Nelson
1
Barro, Jason R.
1
Basil, Debra Z.
1
Blom-Hansen, Jens
1
Boles, James S.
1
Borges, Adilson
1
Bovaird, Tony
1
Bundorf, M. Kate
1
Carlin, Caroline
1
Cattani, Kevin
1
Cebul, Randall D.
1
Christianson, Jon B.
1
Chun, Natalie
1
Cutler, David M.
1
Daroczi, Zoltan
1
Doyle, Joseph J.
1
Evanschitzky, Heiner
1
Ewer, Steven M.
1
Feldman, Roger D.
1
Fini, Elham Ellie H.
1
Fischer Vestergaard, Christian
1
Ford, John B.
1
Foster, Andrew D.
1
Goda, Gopi Shah
1
Goldhaber, Daniel D.
1
Goodrich, Kendall
1
Gowrisankaran, Gautam
1
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Published in...
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International public management journal
Journal of health economics
Journal of retailing and consumer services
Managing service quality : MSQ ; an international journal
The American economic review
Working paper / National Bureau of Economic Research, Inc.
111
Health care management review : HCM review
27
International journal of hospitality management
25
Quality management journal : QMJ
17
NBER working paper series
15
Auditing : a journal of practice & theory
14
Inquiry : a journal of health care organization, provision and financing
14
International journal of health care finance and economics
14
Economics of education review
12
Contemporary accounting research : a journal of the Canadian Academic Accounting Association
11
Journal of human resources : JHR
11
The journal of services marketing
11
The review of economics and statistics
11
Health affairs : at the intersection of health, health care, and policy
10
Journal of air transport management
10
Journal of policy analysis and management : the journal of the Association for Public Policy Analysis and Management
10
American economic journal : a journal of the American Economic Association
9
Discussion paper series / IZA
9
Health care financing review
9
The Milbank quarterly
9
Journal of accounting and public policy
8
Journal of business research : JBR
8
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
8
Services marketing quarterly
8
Academy of Management journal : AMJ
7
Brookings papers on education policy
7
Economic inquiry : journal of the Western Economic Association International
7
Journal of service research : JSR
7
The journal of economic perspectives : EP ; a journal of the American Economic Association
7
Accounting, organizations and society : an international journal devoted to the behavioural, organizational and social aspects of accounting
6
Discussion paper / Centre for Economic Policy Research
6
Eastern economic journal
6
International journal of auditing : IJA
6
International journal of contemporary hospitality management
6
Journal of labor economics
6
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ECONIS (ZBW)
50
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1
The diverse effects of private competitors on public service performance : evidence from New Jersey's school system
Shon, Jongmin
;
Jilke, Sebastian
- In:
International public management journal
25
(
2022
)
5
,
pp. 722-740
Persistent link: https://www.econbiz.de/10013370453
Saved in:
2
Dissatisfaction after service failures as a realized transaction risk : customer opportunism as a function of external and internal rewards
Khantimirov, Denis
;
Karande, Kiran
;
Ford, John B.
- In:
Journal of retailing and consumer services
52
(
2020
),
pp. 1-9
Persistent link: https://www.econbiz.de/10012132180
Saved in:
3
Assessing the impact of co-production on pathways to outcomes in public services : the case of policing and criminal justice
Loeffler, Elke
;
Bovaird, Tony
- In:
International public management journal
23
(
2020
)
2
,
pp. 205-223
Persistent link: https://www.econbiz.de/10012270723
Saved in:
4
How is public service motivation affected by regulatory policy changes?
Jensen, Ulrich Thy
;
Kjeldsen, Anne Mette
;
Fischer …
- In:
International public management journal
23
(
2020
)
4
,
pp. 465-495
Persistent link: https://www.econbiz.de/10012270736
Saved in:
5
The determinants of customers’ intention to use smart lockers for last-mile deliveries
Yuen, Kum Fai
;
Wang, Xueqin
;
Ma, Fei
;
Wong, Yiik Diew
- In:
Journal of retailing and consumer services
49
(
2019
),
pp. 316-326
Persistent link: https://www.econbiz.de/10012025991
Saved in:
6
Is the information of customer types and preferences to personal selling worth the investment in innovative technology? : a modeling approach
Kurata, Hisashi
- In:
Journal of retailing and consumer services
49
(
2019
),
pp. 371-379
Persistent link: https://www.econbiz.de/10012026012
Saved in:
7
Service failure and problems : internal marketing solutions for facing the future
Paul, Justin
;
Sahadev, Sunil
- In:
Journal of retailing and consumer services
40
(
2018
),
pp. 304-311
Persistent link: https://www.econbiz.de/10011801993
Saved in:
8
Speaking up against service unfairness : the role of negative meta-perceptions
Ho, Ting Hin
;
Tojib, Dewi
;
Khajehzadeh, Saman
- In:
Journal of retailing and consumer services
35
(
2017
),
pp. 12-19
Persistent link: https://www.econbiz.de/10011645059
Saved in:
9
Antecedents of peripheral services cross-buying behavior
Evanschitzky, Heiner
;
Malhotra, Neeru
;
Wangenheim, …
- In:
Journal of retailing and consumer services
36
(
2017
),
pp. 218-224
Persistent link: https://www.econbiz.de/10011698002
Saved in:
10
Do hospital-owned skilled nursing facilities provide better post-acute care quality?
Rahman, Momotazur
;
Norton, Edward C.
;
Grabowski, David C.
- In:
Journal of health economics
50
(
2016
),
pp. 36-46
Persistent link: https://www.econbiz.de/10011587894
Saved in:
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