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subject:"USA"
~isPartOf:"Journal of air transport management"
~isPartOf:"Journal of hospitality and tourism insights"
~isPartOf:"Journal of marketing management : MM"
~isPartOf:"The service industries journal"
~subject:"Holiday behaviour"
~subject:"Service quality"
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Search: subject_exact:"Customer satisfaction"
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USA
Holiday behaviour
Service quality
Customer satisfaction
340
Kundenzufriedenheit
340
Dienstleistungsqualität
191
Beziehungsmarketing
110
Relationship marketing
110
Consumer behaviour
101
Konsumentenverhalten
101
Airline
47
Fluggesellschaft
47
Urlaubsverhalten
32
Beschwerdemanagement
28
Complaint management
28
Airport
27
Flughafen
27
Customer service
26
Kundenservice
26
Taiwan
26
Air passenger transport
25
Passagierluftverkehr
25
Air transport
23
Emotion
23
Luftverkehr
23
Quality management
23
Qualitätsmanagement
23
Tourism
23
Tourismus
22
customer satisfaction
21
Arbeitszufriedenheit
20
Dienstleistungssektor
20
Job satisfaction
20
Service industry
20
Satisfaction
19
Measurement
17
Messung
17
Online retailing
15
Online-Handel
15
Tourism industry
15
Tourismuswirtschaft
15
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Undetermined
139
Free
1
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Article
222
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2
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224
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224
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Sammelwerk
2
Case study
1
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1
Conference proceedings
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1
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1
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English
224
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Gomes, Carlos Francisco
3
Liu, Chih-Hsing
3
Panda, Rajeev Kumar
3
Park, Jin-Woo
3
Amin, Muslim
2
Bezerra, George C. L.
2
Kandampully, Jay
2
Kumar, Navin
2
Lee, Kyuho
2
Malhotra, Neeru
2
Martín, Juan Carlos
2
Pantouvakis, Angelos
2
Park, Jungkun
2
Park, Sang-June
2
Piercy, Niall
2
Pinto, Mary Beth
2
Rayburn, Steven W.
2
Rha, June-young
2
Zhang, Yahua
2
Aboagye, Michael Osei
1
Abosag, Ibrahim
1
Adhikari, Kishalay
1
Ahn, Jiseon
1
Aimin, Wang
1
Akan, Şahap
1
Akel, Gökhan
1
Akhavan, Afarin
1
Akova, Orhan
1
Aksu, Akın
1
Al Nasser, Amjad
1
Alakoski, Leena
1
Alathur, Sreejith
1
Albayrak, Tahir
1
Alcántara-Pilar, Juan Miguel
1
Alkire, Linda
1
Allen, Jaime
1
Alrawadieh, Zaid
1
Alrawadieh, Ziad
1
Alsalameen, Motasem
1
Alves, Helena
1
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Published in...
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Journal of air transport management
Journal of hospitality and tourism insights
Journal of marketing management : MM
The service industries journal
International journal of hospitality management
232
Journal of retailing and consumer services
222
Journal of business research : JBR
162
The journal of services marketing
140
Journal of travel and tourism marketing
135
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
128
Tourism management : research, policies, practice
113
Journal of hospitality marketing & management
105
International journal of contemporary hospitality management
99
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
86
Services marketing quarterly
84
The TQM journal : the international review of organizational improvement
65
Cogent business & management
63
Service business
63
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
60
Tourism management perspectives : TMP
60
International journal of quality and service sciences
57
Journal of service research : JSR
57
International journal of services and operations management
56
Total quality management & business excellence
51
Tourism analysis : an interdisciplinary tourism & hospitality journal
51
Asia Pacific journal of marketing and logistics
49
International journal of productivity and quality management : IJPQM
49
International journal of quality & reliability management
49
Journal of service management
46
International journal of services, economics and management
45
Managing service quality : MSQ ; an international journal
42
Quality management journal : QMJ
38
Journal of Asian finance, economics and business : JAFEB
37
The international journal of bank marketing : IJBM
37
Journal of the Academy of Marketing Science
33
Psychology & marketing
33
Journal of strategic marketing
32
International journal of services and operations management : IJSOM
30
Journal of service research
29
Industrial marketing management : the international journal for industrial and high-tech firms
26
International journal of electronic marketing and retailing : IJEMR
26
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ECONIS (ZBW)
224
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1
The importance of perceived fairness in product customization settings
Scholl-Grissemann, Ursula
;
Sauer, Nicola E.
;
Teichmann, …
- In:
The service industries journal
42
(
2022
)
11/12
,
pp. 823-842
Persistent link: https://www.econbiz.de/10013362153
Saved in:
2
Using social exchange perspective to explain customer voluntary performance behavior
Dai, You-De
;
Liu, Ying-Chan
;
Zhuang, Wen-Long
;
Wang, …
- In:
The service industries journal
43
(
2023
)
9/10
,
pp. 764-784
Persistent link: https://www.econbiz.de/10014321623
Saved in:
3
Interaction between functional and relational service quality : hierarchy vs. compensation
Martínez-Tur, Vicente
;
Estreder, Yolanda
;
Tomás, Inés
; …
- In:
The service industries journal
43
(
2023
)
1/2
,
pp. 85-103
Persistent link: https://www.econbiz.de/10013540913
Saved in:
4
The effects of host sincerity on tourists' perceived destination image
Wu, Lingfei
;
Taheri, Babak
;
Okumus, Fevzi
;
Wang, Suosheng
- In:
The service industries journal
44
(
2024
)
1/2
,
pp. 83-104
Persistent link: https://www.econbiz.de/10014450281
Saved in:
5
Examining multiple mediation of authenticity in the relationship between cultural motivation pattern and satisfaction : a case study of Şirince in Turkey
Yildiz, Nuray
;
Öncüer, Melek Ece
;
Tanrisevdi, Abdullah
- In:
Journal of hospitality and tourism insights
7
(
2024
)
2
,
pp. 676-696
Persistent link: https://www.econbiz.de/10014526796
Saved in:
6
Assessing the moderating effects of involvement on tourist attitudes and intentions through virtual reality applications
Talawar, Abhishek
;
Suresh, Sheena
;
Alathur, Sreejith
- In:
Journal of hospitality and tourism insights
7
(
2024
)
2
,
pp. 1050-1069
Persistent link: https://www.econbiz.de/10014526844
Saved in:
7
The relationships among social media communication, brand equity and satisfaction in a tourism destination : the case of Danang city, Vietnam
Hue Kim Thi Nguyen
;
Phuong Thi Kim Tran
;
Vinh Trung Tran
- In:
Journal of hospitality and tourism insights
7
(
2024
)
2
,
pp. 1187-1210
Persistent link: https://www.econbiz.de/10014526859
Saved in:
8
Airline satisfaction and loyalty : assessing the influence of personality, trust and service quality
Leon, Steven
;
Dixon, Sonoma
- In:
Journal of air transport management
113
(
2023
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014437736
Saved in:
9
COVID-19-based threat vs coping appraisal : effect of psychological risk on customer engagement and behavioral intentions
Rather, Raouf Ahmad
;
Parrey, Shakir Hussain
;
Gulzar, Rafia
- In:
Journal of hospitality and tourism insights
6
(
2023
)
5
,
pp. 2093-2114
Persistent link: https://www.econbiz.de/10014445929
Saved in:
10
How dissimilarity attributes at restaurants trigger negative emotions and associated behavioral intentions : the role of attribute performance
Sultana, Most. Sharmin
;
Niu, Xiongying
;
Hossain, Md Shamim
- In:
Journal of hospitality and tourism insights
6
(
2023
)
5
,
pp. 2199-2221
Persistent link: https://www.econbiz.de/10014446041
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