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subject:"USA"
~isPartOf:"Journal of fashion marketing and management"
~isPartOf:"Journal of marketing management : MM"
~isPartOf:"The service industries journal"
~subject:"Einzelhandel"
~type:"article"
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Search: subject_exact:"Customer satisfaction"
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USA
Einzelhandel
Customer satisfaction
225
Kundenzufriedenheit
225
Dienstleistungsqualität
108
Service quality
108
Beziehungsmarketing
77
Relationship marketing
77
Consumer behaviour
66
Konsumentenverhalten
66
customer satisfaction
21
Beschwerdemanagement
17
Complaint management
17
Emotion
17
Online retailing
17
Online-Handel
17
Customer service
16
Kundenservice
16
Retail trade
16
Taiwan
15
service quality
15
Dienstleistungssektor
14
Service industry
14
Customer integration
13
Holiday behaviour
13
Kundenintegration
13
Structural equation model
13
Strukturgleichungsmodell
13
Urlaubsverhalten
13
customer loyalty
13
Dienstleistung
12
E-commerce
12
Electronic Commerce
12
Measurement
12
Messung
12
Services
12
United States
12
Quality management
11
Qualitätsmanagement
11
satisfaction
11
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Article in journal
27
Aufsatz in Zeitschrift
27
Language
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English
27
Author
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Chang, Hyo Jung
2
Kim, Jung-hwan
2
Piercy, Niall
2
Schnedlitz, Peter
2
Abosag, Ibrahim
1
Archer-Brown, Chris
1
Baker, Julie
1
Bennur, Shubhapriya
1
Blázquez-Resino, Juán José
1
Bourlakis, Michael
1
Bradshaw, Amanda S.
1
Canter, Deborah D.
1
Cheng, I-shin
1
Chih, Wen-hai
1
Cho, Hyeon Jeong
1
Cretul, Matthew
1
Dubinsky, Alan J.
1
Foster, Carley
1
Fowler, Deborah Clay
1
Gadalla, Eman
1
Giddings, Valerie L.
1
Gittenberger, Ernst
1
Gupta, Megha
1
Guthrie, Michelle
1
Ha, Sejin
1
Hernandez-Calderon, Araceli
1
Hsu, Li-chun
1
Huang, W. Y.
1
Im, Hyunjoo
1
Jackson, Peter
1
Jin, Byoungho
1
Jones, Michelle R.
1
Jung, Jaehee
1
Keeling, Kathy
1
Kim, Hye-Shin
1
Kim, Jiyoung
1
Kim, Wansoo
1
Kuo, Chun-min
1
Lennon, Sharron J.
1
Malhotra, Neeru
1
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Journal of fashion marketing and management
Journal of marketing management : MM
The service industries journal
Journal of retailing and consumer services
91
Journal of business research : JBR
27
International journal of hospitality management
26
The journal of services marketing
25
The international review of retail, distribution and consumer research
21
International journal of retail & distribution management
18
International journal of retail and distribution management
15
Psychology & marketing
14
Services marketing quarterly
14
Journal of retailing
13
Journal of service research : JSR
12
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
11
Journal of strategic marketing
11
Service business
11
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
10
Managing service quality : MSQ ; an international journal
10
Industrial marketing management : the international journal for industrial and high-tech firms
9
International journal of electronic marketing and retailing : IJEMR
9
Journal of service management
9
International journal of contemporary hospitality management
8
Journal of the Academy of Marketing Science
8
Journal of travel and tourism marketing
8
Cogent business & management
7
Journal of consumer research : JCR ; an interdisciplinary bimonthly
7
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
7
International journal of consumer studies
6
Journal of internet commerce
6
Journal of marketing theory and practice
6
Journal of vacation marketing : an international journal
6
Quality management journal : QMJ
6
Health care management review : HCM review
5
International journal of Indian culture and business management
5
International journal of business environment : IJBE
5
International journal of business excellence
5
Journal of air transport management
5
Journal of hospitality marketing & management
5
Journal of marketing research : JMR
5
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ECONIS (ZBW)
27
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1
You can't shop with us : how US-based, value- and mid-market online clothing retailers position their plus-size female clothing sections
Shelton, Summer Suzanne
;
Bradshaw, Amanda S.
;
Cretul, …
- In:
Journal of fashion marketing and management
27
(
2023
)
6
,
pp. 1009-1026
Persistent link: https://www.econbiz.de/10014430535
Saved in:
2
Examining the drivers of deviant service adaption in fashion retailing : the role of tenure
Mortimer, Gary
;
Wang, Shasha
- In:
Journal of fashion marketing and management
26
(
2022
)
2
,
pp. 221-246
Persistent link: https://www.econbiz.de/10013162349
Saved in:
3
Effects of retailers' service quality and legitimacy on behavioral intention : the role of emotions during COVID-19
Yang, Kiseol
;
Kim, Jiyoung
;
Min, Jihye
; …
- In:
The service industries journal
41
(
2021
)
1/2
,
pp. 84-106
Persistent link: https://www.econbiz.de/10012483665
Saved in:
4
Measuring customer pre-purchase satisfaction in a retail setting
Huang, W. Y.
;
Dubinsky, Alan J.
- In:
The service industries journal
34
(
2014
)
3
,
pp. 212-229
Persistent link: https://www.econbiz.de/10010344138
Saved in:
5
Store attributes leading customer satisfaction with unplanned purchases
Martínez-Ruiz, María Pilar
;
Blázquez-Resino, Juán José
- In:
The service industries journal
37
(
2017
)
5/6
,
pp. 277-295
Persistent link: https://www.econbiz.de/10011741094
Saved in:
6
Exploration of factors influencing body image satisfaction and purchase intent : millennial females
Rieke, Sara Emma
;
Fowler, Deborah Clay
;
Chang, Hyo Jung
; …
- In:
Journal of fashion marketing and management
20
(
2016
)
2
,
pp. 208-229
Persistent link: https://www.econbiz.de/10011575486
Saved in:
7
Effects of store attributes on retail patronage behaviors : evidence from activewear specialty stores
Chang, Hyo Jung
;
Cho, Hyeon Jeong
;
Turner, Thomas
; …
- In:
Journal of fashion marketing and management
19
(
2015
)
2
,
pp. 136-153
Persistent link: https://www.econbiz.de/10011316426
Saved in:
8
Online service quality : content and process of analysis
Piercy, Niall
- In:
Journal of marketing management : MM
30
(
2014
)
7/8
,
pp. 747-785
Persistent link: https://www.econbiz.de/10010375796
Saved in:
9
Online service failure and propensity to suspend offline consumption
Piercy, Niall
;
Archer-Brown, Chris
- In:
The service industries journal
34
(
2014
)
8
,
pp. 659-676
Persistent link: https://www.econbiz.de/10010385543
Saved in:
10
Cognitive age and grocery-store patronage by elderly shoppers
Teller, Christoph
;
Gittenberger, Ernst
;
Schnedlitz, Peter
- In:
Journal of marketing management : MM
29
(
2013
)
3/4
,
pp. 317-337
Persistent link: https://www.econbiz.de/10009761876
Saved in:
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