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subject:"USA"
~isPartOf:"Journal of health economics"
~isPartOf:"Journal of retailing and consumer services"
~isPartOf:"Managing service quality : MSQ ; an international journal"
~isPartOf:"The American economic review"
~subject:"Online-Handel"
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Search: subject_exact:"Qualität von Dienstleistungen"
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USA
Online-Handel
Dienstleistungsqualität
509
Service quality
509
Consumer behaviour
256
Customer satisfaction
256
Konsumentenverhalten
256
Kundenzufriedenheit
256
Beziehungsmarketing
201
Relationship marketing
201
Einzelhandel
71
Retail trade
71
Customer service
66
Kundenservice
66
Hospital
50
Krankenhaus
50
Beschwerdemanagement
47
Complaint management
47
Online retailing
44
United States
44
Dienstleistungssektor
32
Quality management
32
Qualitätsmanagement
32
Service industry
32
Emotion
30
Viral marketing
29
Virales Marketing
29
E-commerce
28
Electronic Commerce
28
Satisfaction
28
Product quality
25
Produktqualität
25
Theorie
25
Theory
25
Customer loyalty
23
Gesundheitsversorgung
22
Health care
22
Customer integration
20
Gesundheitswesen
20
Health care system
20
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Article
87
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Article in journal
87
Aufsatz in Zeitschrift
87
Language
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English
87
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Carlson, Jamie
2
Chetty, Raj
2
Deming, David J.
2
Friedman, John N
2
Huckman, Robert S.
2
Kessler, Daniel P.
2
Ko, Yong Jae
2
Ladhari, Riadh
2
O'Cass, Aron
2
Paul, Justin
2
Rahman, Momotazur
2
Rockoff, Jonah E.
2
Wang, Xueqin
2
Wong, Yiik Diew
2
Yang, Kiseol
2
Abraham, Jean
1
Adil, Mohd
1
Ahrholdt, Dennis C.
1
Al Halbusi, Hussam
1
Al Khateeb, Amr
1
Alizadeh, Hamid
1
Aljaberi, Musheer A.
1
Alnawas, Ibrahim
1
Amankwa, Eric
1
Amoako, Richard
1
Ampadu, Seth
1
Andrzejewski, Susan A.
1
Antwi, Collins Opoku
1
Antwi, Samuel
1
Atrek, Banu
1
Ayodeji, Ogunmola Gabriel
1
Babin, Barry J.
1
Bai, Yanzhuang
1
Baker, Thomas L.
1
Bala, Pradip Kumar
1
Balasubramanian, Nataraj
1
Barari, Mojtaba
1
Barber, Nelson
1
Barro, Jason R.
1
Basil, Debra Z.
1
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Published in...
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Journal of health economics
Journal of retailing and consumer services
Managing service quality : MSQ ; an international journal
The American economic review
Working paper / National Bureau of Economic Research, Inc.
111
International journal of hospitality management
39
Health care management review : HCM review
27
Journal of business research : JBR
21
Quality management journal : QMJ
18
International journal of electronic marketing and retailing : IJEMR
17
Journal of internet commerce
17
The journal of services marketing
17
NBER working paper series
16
The service industries journal
15
Auditing : a journal of practice & theory
14
Inquiry : a journal of health care organization, provision and financing
14
International journal of health care finance and economics
14
Journal of air transport management
13
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
13
Economics of education review
12
Contemporary accounting research : a journal of the Canadian Academic Accounting Association
11
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
11
Journal of human resources : JHR
11
Journal of service research : JSR
11
The review of economics and statistics
11
Health affairs : at the intersection of health, health care, and policy
10
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
10
International journal of contemporary hospitality management
10
Journal of policy analysis and management : the journal of the Association for Public Policy Analysis and Management
10
American economic journal : a journal of the American Economic Association
9
Cogent business & management
9
Discussion paper series / IZA
9
Health care financing review
9
Journal of hospitality marketing & management
9
Services marketing quarterly
9
The Milbank quarterly
9
Industrial marketing management : the international journal for industrial and high-tech firms
8
International journal of business information systems : IJBIS
8
Journal of accounting and public policy
8
Journal of electronic commerce in organizations : the international journal of electronic commerce in modern organizations ; an official publication of the Information Resources Management Association
8
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ECONIS (ZBW)
87
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1
Enhance understandings of Online Food Delivery's service quality with online reviews
Ma, Bohao
;
Wong, Yiik Diew
;
Teo, Chee Chong
;
Wang, Ziyang
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014460837
Saved in:
2
Uncovering the quality factors driving the success of mobile payment apps
Yi, Jisu
;
Kim, Jongdae
;
Oh, Yun Kyung
- In:
Journal of retailing and consumer services
77
(
2024
),
pp. 1-9
Persistent link: https://www.econbiz.de/10014462180
Saved in:
3
Unraveling customer repurchase intention in OFDL context : an investigation using a hybrid technique of SEM and fsQCA
Dogra, Nikhil
;
Adil, Mohd
;
Sadiq, Mohd
;
Dash, Ganesh
; …
- In:
Journal of retailing and consumer services
72
(
2023
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014253481
Saved in:
4
Effects of logistics service quality and price fairness on customer repurchase intention : the moderating role of cross-border e-commerce experiences
Do, Quynh Huong
;
Kim, Thai Young
;
Wang, Xueqin
- In:
Journal of retailing and consumer services
70
(
2023
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014239880
Saved in:
5
Service integration in omnichannel retailing and its impact on customer experience
Quach, Sara
;
Barari, Mojtaba
;
Moudrý, Dann Vit
;
Quach, Ken
- In:
Journal of retailing and consumer services
65
(
2022
),
pp. 1-9
Persistent link: https://www.econbiz.de/10013169715
Saved in:
6
When do AI chatbots lead to higher customer satisfaction than human frontline employees in online shopping assistance? : considering product attribute type
Ruan, Yanya
;
Mezei, József
- In:
Journal of retailing and consumer services
68
(
2022
),
pp. 1-16
Persistent link: https://www.econbiz.de/10013366365
Saved in:
7
The harmonious role of channel integration and logistics service in omnichannel retailing : the case of IKEA
Prassida, Grandys Frieska
;
Hsu, Ping-Yu
- In:
Journal of retailing and consumer services
68
(
2022
),
pp. 1-13
Persistent link: https://www.econbiz.de/10013366370
Saved in:
8
Additive omnichannel atmospheric cues : the mediating effects of cognitive and affective responses on purchase intention
Lazaris, Chris
;
Vrechopoulos, Adam
;
Sarantopoulos, …
- In:
Journal of retailing and consumer services
64
(
2022
),
pp. 1-14
Persistent link: https://www.econbiz.de/10013209454
Saved in:
9
Is there any value in the online reviews of remedial satisfied customers? : an empirical study in the hospitality industry
Bai, Yanzhuang
;
Li, Tingwu
;
Zheng, Chundong
- In:
Journal of retailing and consumer services
64
(
2022
),
pp. 1-12
Persistent link: https://www.econbiz.de/10013209529
Saved in:
10
Online personalized recommended product quality and e-impulse buying : a conditional mediation analysis
Ampadu, Seth
;
Jiang, Yuanchun
;
Debrah, Emmanuel
;
Antwi, …
- In:
Journal of retailing and consumer services
64
(
2022
),
pp. 1-11
Persistent link: https://www.econbiz.de/10013209534
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