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subject:"USA"
~isPartOf:"Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education"
~isPartOf:"Journal of marketing theory and practice"
~isPartOf:"SpringerLink / Bücher"
~subject:"Beziehungsmarketing"
~subject:"Verbraucherzufriedenheit"
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Search: subject_exact:"Customer satisfaction"
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USA
Beziehungsmarketing
Verbraucherzufriedenheit
Customer satisfaction
154
Kundenzufriedenheit
154
Consumer behaviour
66
Konsumentenverhalten
66
Relationship marketing
61
Dienstleistungsqualität
55
Service quality
55
Deutschland
24
Germany
24
Hotel industry
20
Hotellerie
20
Gastronomie
18
Restaurant industry
18
Holiday behaviour
17
United States
17
Urlaubsverhalten
17
Brand management
14
Kundenmanagement
14
Markenführung
14
Theorie
13
Theory
13
Tourism
13
Tourismus
13
satisfaction
13
Brand image
12
Kundenbindung
12
Markenimage
12
customer satisfaction
12
Beschwerdemanagement
11
Complaint management
11
Lieferantenmanagement
10
Supplier relationship management
10
Tourism marketing
10
Tourismusmarketing
10
Beziehungsmanagement
9
Customer service
9
Kundenservice
9
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Undetermined
79
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52
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45
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Hochschulschrift
12
Aufsatzsammlung
7
Bibliografie
1
Collection of articles of several authors
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1
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English
62
German
35
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Kim, Eojina
3
Ryu, Kisang
3
Tang, Liang
3
Baker, Melissa A.
2
Han, Heesup
2
Hsu, Maxwell K.
2
Kim, Kawon Kathy
2
Lee, Jin-soo
2
Lee, Seonjeong
2
Miao, Li
2
Raab, Carola
2
So, Kevin Kam Fung
2
Abolhassan, Ferri
1
Ali, Mohamed Ahmed
1
Amos, Clinton
1
Anderson, Rolph E.
1
Arndt, Aaron D.
1
Arteaga-Moreno, Francisco
1
Bachrach, Daniel G.
1
Back, Ki-Joon
1
Back, Ki-joon
1
Baker, Thomas L.
1
Barnes, Donald C.
1
Batista, Fernando
1
Bednarek, Marei
1
Bednarz Beauchamp, Michelle
1
Bensch, Jasmin
1
Berezan, Orie
1
Boon Liat Cheng
1
Boslau, Madlen
1
Bosselman, Robert
1
Brockhaus, Sebastian
1
Buchberger, Patricia
1
Burnham, Thomas A.
1
Bösener, Kathrin
1
Büttner, Miriam
1
Cahill, David L.
1
Calamusa, Joe
1
Cham Tat Huei
1
Chang, Jui Chi
1
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Published in...
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Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
Journal of marketing theory and practice
SpringerLink / Bücher
Journal of retailing and consumer services
262
International journal of hospitality management
154
Journal of business research : JBR
153
The journal of services marketing
114
The service industries journal
67
Journal of hospitality marketing & management
66
Journal of travel and tourism marketing
62
International journal of contemporary hospitality management
60
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
55
Tourism management : research, policies, practice
54
Services marketing quarterly
52
Journal of service research : JSR
51
Cogent business & management
47
Service business
44
Industrial marketing management : the international journal for industrial and high-tech firms
42
Asia Pacific journal of marketing and logistics
41
Journal of service management
41
Journal of strategic marketing
40
Journal of the Academy of Marketing Science
39
Psychology & marketing
37
The TQM journal : the international review of organizational improvement
35
The international journal of bank marketing : IJBM
35
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
33
The journal of business & industrial marketing
33
Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
31
International journal of electronic customer relationship management : IJECRM
30
Journal of service research
27
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
25
Total quality management & business excellence
25
European journal of marketing : EJM
24
International journal of quality and service sciences
24
Journal of marketing
24
Managing service quality : MSQ ; an international journal
24
The international review of retail, distribution and consumer research
24
International journal of electronic marketing and retailing : IJEMR
23
Journal of air transport management
22
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
22
Journal of hospitality and tourism insights
22
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ECONIS (ZBW)
97
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1
Is hotel technology a double-edged sword on customer experience? : a mixed-method approach using big data
Park, Hyekyung
;
Lee, Minwoo
;
Back, Ki-Joon
;
DeFranco, Agnes
- In:
Journal of hospitality & tourism research : JHTR ; the …
48
(
2024
)
5
,
pp. 881-894
Persistent link: https://www.econbiz.de/10014633779
Saved in:
2
Is a robot barista better than a human barista? : a moderating role of type of service providers
Hwang, Jinsoo
;
Kim, Jinkyung Jenny
;
Choe, Ja Young
; …
- In:
Journal of hospitality & tourism research : JHTR ; the …
48
(
2024
)
6
,
pp. 1035-1050
Persistent link: https://www.econbiz.de/10014633831
Saved in:
3
Marketing a destination brand image to Muslim tourists : does accessibility to cultural needs matter in developing brand loyalty?
Wisker, Zazli Lily
;
Kadirov, Djavlonbek
;
Nizar, Jithin
- In:
Journal of hospitality & tourism research : JHTR ; the …
47
(
2023
)
1
,
pp. 84-105
Persistent link: https://www.econbiz.de/10014229970
Saved in:
4
The role of cultural differences in customer retention : evidence from the high-contact service industry
Fam, Kim Shyan
;
Boon Liat Cheng
;
Cham Tat Huei
;
Yi, …
- In:
Journal of hospitality & tourism research : JHTR ; the …
47
(
2023
)
1
,
pp. 257-288
Persistent link: https://www.econbiz.de/10014230003
Saved in:
5
How inspiring! : the impact of repurposed design on customer inspiration and repurchase intention
Wu, Luorong
;
Fan, Alei
;
Wang, Peihao
- In:
Journal of hospitality & tourism research : JHTR ; the …
48
(
2024
)
4
,
pp. 639-656
Persistent link: https://www.econbiz.de/10014633668
Saved in:
6
Applying expanded servicescape to the hotel industry
Lee, Seonjeong
;
Chuang, Ning-Kuang
- In:
Journal of hospitality & tourism research : JHTR ; the …
46
(
2022
)
4
,
pp. 771-796
Persistent link: https://www.econbiz.de/10013171233
Saved in:
7
Hierarchal formation of trust on peer-to-peer lodging platforms
Luo, Yi
;
Tang, Liang
;
Kim, Eojina
;
Wang, Xi
- In:
Journal of hospitality & tourism research : JHTR ; the …
46
(
2022
)
7
,
pp. 1384-1410
Persistent link: https://www.econbiz.de/10013387405
Saved in:
8
Active and reactive value dimensions : a dynamic-based perspective in the hotel sector
Gallarza, Martina G.
;
Sánchez-Fernández, Raquel
; …
- In:
Journal of hospitality & tourism research : JHTR ; the …
46
(
2022
)
7
,
pp. 1436-1473
Persistent link: https://www.econbiz.de/10013387412
Saved in:
9
Customer perceptions of innovativeness : an accelerator for value co-creation
Kim, Eojina
;
Tang, Liang
;
Bosselman, Robert
- In:
Journal of hospitality & tourism research : JHTR ; the …
43
(
2019
)
6
,
pp. 807-838
Persistent link: https://www.econbiz.de/10012053373
Saved in:
10
Are the states uited? : an analysis of U.S. hotels’ offers through TripAdvisor’s eyes
Moro, Sérgio
;
Batista, Fernando
;
Rita, Paulo
; …
- In:
Journal of hospitality & tourism research : JHTR ; the …
43
(
2019
)
7
,
pp. 1112-1129
Persistent link: https://www.econbiz.de/10012053417
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