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subject:"USA"
~isPartOf:"Journal of marketing theory and practice"
~isPartOf:"The TQM journal : the international review of organizational improvement"
~isPartOf:"The journal of services marketing"
~subject:"Konsumentenverhalten"
~subject:"Verbraucherzufriedenheit"
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Search: subject_exact:"Customer satisfaction"
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USA
Konsumentenverhalten
Verbraucherzufriedenheit
Customer satisfaction
297
Kundenzufriedenheit
296
Dienstleistungsqualität
196
Service quality
196
Beziehungsmarketing
146
Relationship marketing
146
Consumer behaviour
136
Customer service
57
Kundenservice
57
Quality management
39
Qualitätsmanagement
39
Dienstleistungssektor
30
Service industry
30
Beschwerdemanagement
29
Complaint management
29
Satisfaction
27
Emotion
21
Arbeitszufriedenheit
20
Job satisfaction
20
United States
20
Customer experience
19
Services
18
Viral marketing
18
Virales Marketing
18
Dienstleistung
16
Customer loyalty
15
Einzelhandel
14
Loyalty
14
Retail trade
14
Customer value
12
Kundenwert
12
Measurement
12
Messung
12
Confidence
11
Customer integration
11
Kundenintegration
11
Online retailing
11
Online-Handel
11
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Undetermined
94
Free
3
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Article
150
Book / Working Paper
1
Type of publication (narrower categories)
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Article in journal
151
Aufsatz in Zeitschrift
151
Collection of articles of several authors
1
Conference paper
1
Konferenzbeitrag
1
Sammelwerk
1
Language
All
English
151
Author
All
Dandis, Ala' Omar
4
Klaus, Philipp
4
Mattila, Anna S.
4
Bonfanti, Angelo
3
Sharma, Piyush
3
Al Haj Eid, Mohammad Badi’
2
Alkire, Linda
2
Bang, Nguyen
2
Basso, Kenny
2
Benoit, Sabine
2
Bock, Dora Elizabeth
2
Bruce, Helen L.
2
Gounaris, Spiros
2
Gruber, Thorsten
2
Harris, Lloyd C.
2
Kim, Jong Min
2
Leisen Pollack, Birgit
2
Matos, Celso Augusto de
2
Medler-Liraz, Hana
2
Natarajan, Thamaraiselvan
2
Ni, Arnt Kyawt
2
Palmer, Adrian
2
Seger-Guttmann, Tali
2
Stathakopoulos, Vlasis
2
Vigolo, Vania
2
Voorhees, Clay M.
2
Abu Siam, Yousef Ibrahim
1
Ahmad, Hassan
1
Ahmad, Zeshan
1
Ahmed, Ezaz
1
Akamavi, Raphaël K.
1
Aksoy, Lerzan
1
Al Asheq, Ahmed
1
Al-Hawari, Mohd Ahmad
1
Alagiriswamy, Ravikumar
1
Albadry, Omaima Munawar
1
Alexandrov, Aliosha
1
Ali, Fayaz
1
Almanza, Barbara
1
Amos, Clinton
1
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Published in...
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Journal of marketing theory and practice
The TQM journal : the international review of organizational improvement
The journal of services marketing
Journal of retailing and consumer services
324
International journal of hospitality management
200
Journal of business research : JBR
160
Journal of hospitality marketing & management
94
Journal of travel and tourism marketing
88
International journal of contemporary hospitality management
81
Cogent business & management
73
Services marketing quarterly
64
Tourism management : research, policies, practice
57
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
54
The service industries journal
54
Psychology & marketing
53
Asia Pacific journal of marketing and logistics
49
Journal of service research : JSR
45
Service business
44
SpringerLink / Bücher
43
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
42
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
42
Journal of strategic marketing
40
Journal of service management
38
Tourism management perspectives : TMP
36
The international journal of bank marketing : IJBM
35
International journal of electronic marketing and retailing : IJEMR
34
European journal of marketing : EJM
33
The international review of retail, distribution and consumer research
32
Journal of air transport management
31
Journal of the Academy of Marketing Science
30
International journal of quality and service sciences
27
International journal of retail and distribution management
27
International journal of retail & distribution management
26
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
26
Managing service quality : MSQ ; an international journal
26
Journal of Asian finance, economics and business : JAFEB
25
Journal of internet commerce
25
Total quality management & business excellence
25
Tourism analysis : an interdisciplinary tourism & hospitality journal
25
International journal of services and operations management
24
International journal of consumer studies
23
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ECONIS (ZBW)
151
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1
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10
of
151
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date (oldest first)
1
Predicting customer loyalty to Airbnb using PLS-SEM : the role of authenticity, interactivity, involvement and customer engagement
Sallaku, Rezarta
;
Vigolo, Vania
- In:
The TQM journal : the international review of …
36
(
2024
)
5
,
pp. 1346-1368
Persistent link: https://www.econbiz.de/10014548986
Saved in:
2
The effects of chatbots’ attributes on customer relationships with brands : PLS-SEM and importance–performance map analysis
Magno, Francesca
;
Dossena, Giovanna
- In:
The TQM journal : the international review of …
35
(
2023
)
5
,
pp. 1156-1169
Persistent link: https://www.econbiz.de/10014321601
Saved in:
3
Tourists' satisfaction and sense of belonging in adopting responsible behaviors : the role of on-site and social media involvement in cultural tourism
Dini, Mauro
;
Curina, Ilaria
;
Francioni, Barbara
; …
- In:
The TQM journal : the international review of …
35
(
2023
)
9
,
pp. 388-410
Persistent link: https://www.econbiz.de/10014460356
Saved in:
4
Consumer quality management for beverage food products : analyzing consumer' perceptions toward repurchase intention
Sharif, Shahbaz
;
Ur-Rehman, Shafique
;
Ahmad, Zeshan
; …
- In:
The TQM journal : the international review of …
36
(
2024
)
2
,
pp. 431-459
Persistent link: https://www.econbiz.de/10014513343
Saved in:
5
How integrated store-service quality promotes omnichannel shoppers' word-of-mouth behaviors : the moderating role of perceived relationship investment and the shopper's perceived v...
Natarajan, Thamaraiselvan
;
Raghavan, Deepak Ramanan Veera
- In:
The TQM journal : the international review of …
36
(
2024
)
4
,
pp. 1113-1144
Persistent link: https://www.econbiz.de/10014547961
Saved in:
6
Call it robot : anthropomorphic framing and failure of self-service technologies
Barone, Ada Maria
;
Stagno, Emanuela
;
Donato, Carmela
- In:
The journal of services marketing
38
(
2024
)
3
,
pp. 272-287
Persistent link: https://www.econbiz.de/10014515617
Saved in:
7
The other extreme of the circumplex of emotion : an investigation of consumer outrage
Bourdeau, Brian L.
;
Cronin, J. J.
;
Padgett, Daniel T.
; …
- In:
The journal of services marketing
38
(
2024
)
3
,
pp. 312-325
Persistent link: https://www.econbiz.de/10014515634
Saved in:
8
Service mega-disruptions : a conceptual model and research agenda
Vredenburg, Jessica
;
Kapitan, Sommer
;
Jang, Sharon
- In:
The journal of services marketing
38
(
2024
)
1
,
pp. 131-144
Persistent link: https://www.econbiz.de/10014473598
Saved in:
9
Does language shape the mind? : linguistic fluency and perception of service quality
Kim, Jong Min
;
Park, Sungjun
- In:
The journal of services marketing
37
(
2023
)
1
,
pp. 53-64
Persistent link: https://www.econbiz.de/10013542893
Saved in:
10
The impact of service climate on gratitude in driving customer outcomes
Qi, Ji
;
Peng, Yi
;
Lowman, Graham H.
;
He, Xingliang
- In:
The journal of services marketing
37
(
2023
)
1
,
pp. 78-95
Persistent link: https://www.econbiz.de/10013542901
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