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subject:"USA"
~isPartOf:"The TQM journal : the international review of organizational improvement"
~subject:"Konsumentenverhalten"
~subject:"Verbraucherzufriedenheit"
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USA
Konsumentenverhalten
Verbraucherzufriedenheit
Customer satisfaction
86
Kundenzufriedenheit
85
Dienstleistungsqualität
62
Service quality
62
Beziehungsmarketing
35
Relationship marketing
35
Quality management
32
Qualitätsmanagement
32
Consumer behaviour
27
Customer loyalty
10
Customer service
10
Kundenservice
10
Higher education institution
9
Hochschule
9
Viral marketing
7
Virales Marketing
7
Gesundheitsversorgung
6
Gesundheitswesen
6
Health care
6
Health care system
6
Hospital
6
India
6
Indien
6
Krankenhaus
6
Measurement
6
Messung
6
Customer value
5
E-commerce
5
Electronic Commerce
5
Italien
5
Italy
5
Kundenwert
5
Satisfaction
5
Students
5
Studierende
5
Tourism
5
Tourismus
5
Gastronomie
4
Kano model
4
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21
Free
3
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Article
28
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Article in journal
28
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28
Conference paper
1
Konferenzbeitrag
1
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English
28
Author
All
Dandis, Ala' Omar
4
Al Haj Eid, Mohammad Badi’
2
Bonfanti, Angelo
2
Natarajan, Thamaraiselvan
2
Ni, Arnt Kyawt
2
Vigolo, Vania
2
Abu Siam, Yousef Ibrahim
1
Ahmad, Zeshan
1
Ahmed, Ezaz
1
Al Asheq, Ahmed
1
Alagiriswamy, Ravikumar
1
Albadry, Omaima Munawar
1
Baccarani, Claudio
1
Boly, Vincent
1
Chou, Sheng-Fang
1
Chowdhury, Ujjal Yaman
1
Chudhery, Muhammad Adnan Zahid
1
Cioppi, Marco
1
Coelho, Arnaldo
1
Curina, Ilaria
1
Dini, Mauro
1
Dossena, Giovanna
1
Douglas, Jackie
1
Douglas, Jacqueline
1
Eskildsen, Jacob
1
Francioni, Barbara
1
Gan, Bernard
1
Griffin, Denis
1
Guerreiro, Maria Manuela Martins
1
Hassouneh, Anas Ghassan
1
Hegner, Sabrina
1
Izogo, Ernest Emeka
1
Jarrad, Amr Anwar
1
Jayapal, Jegan
1
Joudeh, Jamal M M
1
Kashif, Muhammad
1
Kristensen, Kai
1
Lin, Hsiu-Fen
1
Liu, Chih-Hsing
1
Magno, Francesca
1
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Published in...
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The TQM journal : the international review of organizational improvement
Journal of retailing and consumer services
324
International journal of hospitality management
200
Journal of business research : JBR
160
The journal of services marketing
112
Journal of hospitality marketing & management
94
Journal of travel and tourism marketing
88
International journal of contemporary hospitality management
81
Cogent business & management
73
Services marketing quarterly
64
Tourism management : research, policies, practice
57
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
54
The service industries journal
54
Psychology & marketing
53
Asia Pacific journal of marketing and logistics
49
Journal of service research : JSR
45
Service business
44
SpringerLink / Bücher
43
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
42
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
42
Journal of strategic marketing
40
Journal of service management
38
Tourism management perspectives : TMP
36
The international journal of bank marketing : IJBM
35
International journal of electronic marketing and retailing : IJEMR
34
European journal of marketing : EJM
33
The international review of retail, distribution and consumer research
32
Journal of air transport management
31
Journal of the Academy of Marketing Science
30
International journal of quality and service sciences
27
International journal of retail and distribution management
27
International journal of retail & distribution management
26
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
26
Managing service quality : MSQ ; an international journal
26
Journal of Asian finance, economics and business : JAFEB
25
Journal of internet commerce
25
Total quality management & business excellence
25
Tourism analysis : an interdisciplinary tourism & hospitality journal
25
International journal of services and operations management
24
International journal of consumer studies
23
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ECONIS (ZBW)
28
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1
Predicting customer loyalty to Airbnb using PLS-SEM : the role of authenticity, interactivity, involvement and customer engagement
Sallaku, Rezarta
;
Vigolo, Vania
- In:
The TQM journal : the international review of …
36
(
2024
)
5
,
pp. 1346-1368
Persistent link: https://www.econbiz.de/10014548986
Saved in:
2
The effects of chatbots’ attributes on customer relationships with brands : PLS-SEM and importance–performance map analysis
Magno, Francesca
;
Dossena, Giovanna
- In:
The TQM journal : the international review of …
35
(
2023
)
5
,
pp. 1156-1169
Persistent link: https://www.econbiz.de/10014321601
Saved in:
3
Tourists' satisfaction and sense of belonging in adopting responsible behaviors : the role of on-site and social media involvement in cultural tourism
Dini, Mauro
;
Curina, Ilaria
;
Francioni, Barbara
; …
- In:
The TQM journal : the international review of …
35
(
2023
)
9
,
pp. 388-410
Persistent link: https://www.econbiz.de/10014460356
Saved in:
4
Consumer quality management for beverage food products : analyzing consumer' perceptions toward repurchase intention
Sharif, Shahbaz
;
Ur-Rehman, Shafique
;
Ahmad, Zeshan
; …
- In:
The TQM journal : the international review of …
36
(
2024
)
2
,
pp. 431-459
Persistent link: https://www.econbiz.de/10014513343
Saved in:
5
How integrated store-service quality promotes omnichannel shoppers' word-of-mouth behaviors : the moderating role of perceived relationship investment and the shopper's perceived v...
Natarajan, Thamaraiselvan
;
Raghavan, Deepak Ramanan Veera
- In:
The TQM journal : the international review of …
36
(
2024
)
4
,
pp. 1113-1144
Persistent link: https://www.econbiz.de/10014547961
Saved in:
6
The intricate relationships of consumers’ loyalty and their perceptions of service quality, price and satisfaction in restaurant service
Selim Ahmed
;
Al Asheq, Ahmed
;
Ahmed, Ezaz
;
Chowdhury, …
- In:
The TQM journal : the international review of …
35
(
2023
)
2
,
pp. 519-539
Persistent link: https://www.econbiz.de/10014321246
Saved in:
7
A comparison between E-TailQ and ES-Qual for measuring e-service quality in the retail industry : an emerging economy case
Zia, Sumreen
;
Rafique, Raza
;
Ur Rehman, Hakeem
; …
- In:
The TQM journal : the international review of …
35
(
2023
)
8
,
pp. 2228-2254
Persistent link: https://www.econbiz.de/10014456864
Saved in:
8
Do memorable restaurant experiences affect eWOM? : the moderating effect of consumers' behavioural engagement on social networking sites
Souki, Gustavo Quiroga
;
Oliveira, Alessandro Silva de
; …
- In:
The TQM journal : the international review of …
35
(
2023
)
8
,
pp. 2255-2281
Persistent link: https://www.econbiz.de/10014457640
Saved in:
9
Web design and trust as moderators in the relationship between e-service quality, customer satisfaction and customer loyalty
Venkatakrishnan, Jeeva
;
Alagiriswamy, Ravikumar
; …
- In:
The TQM journal : the international review of …
35
(
2023
)
8
,
pp. 2455-2484
Persistent link: https://www.econbiz.de/10014457817
Saved in:
10
Customer lifetime value : the effect of relational benefits, brand experiences, quality, satisfaction, trust and commitment in the fast-food restaurants
Dandis, Ala' Omar
;
Al Haj Eid, Mohammad Badi’
; …
- In:
The TQM journal : the international review of …
35
(
2023
)
8
,
pp. 2526-2546
Persistent link: https://www.econbiz.de/10014458533
Saved in:
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