//--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
subject:"USA"
~person:"Botti, Simona"
~person:"Noone, Breffni M."
~person:"Prybutok, Victor R."
~subject:"Decision under uncertainty"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject_exact:"Customer satisfaction"
Narrow search
Delete all filters
| 5 applied filters
Year of publication
From:
To:
Subject
All
USA
Decision under uncertainty
Customer satisfaction
37
Kundenzufriedenheit
37
Dienstleistungsqualität
25
Service quality
25
Consumer behaviour
16
Konsumentenverhalten
16
Beziehungsmarketing
10
Relationship marketing
10
United States
9
Gastronomie
7
Restaurant industry
7
Beschwerdemanagement
5
Complaint management
5
Fast-food industry
5
Schnellgastronomie
5
Online retailing
4
Online-Handel
4
Perception
4
Quality management
4
Qualitätsmanagement
4
Satisfaction
4
Wahrnehmung
4
Zufriedenheit
4
E-commerce
3
Electronic Commerce
3
Hotel industry
3
Hotellerie
3
Liquidation
3
Neue politische Ökonomie
3
PLS-SEM
3
Public choice
3
Revenue management
3
satisfaction
3
China
2
Comparison
2
Customer service
2
Empirical method
2
Empirische Methode
2
Gerechtigkeit
2
more ...
less ...
Online availability
All
Free
1
Undetermined
1
Type of publication
All
Article
8
Book / Working Paper
2
Type of publication (narrower categories)
All
Article in journal
8
Aufsatz in Zeitschrift
8
Arbeitspapier
1
Graue Literatur
1
Hochschulschrift
1
Non-commercial literature
1
Thesis
1
Working Paper
1
more ...
less ...
Language
All
English
10
Author
All
Botti, Simona
Noone, Breffni M.
Prybutok, Victor R.
Han, Heesup
8
Jang, Soocheong
8
Ryu, Kisang
6
Aksoy, Lerzan
4
Ha, Jooyeon
4
Hsu, Maxwell K.
4
Keiningham, Timothy
4
Kim, Wansoo
4
Mattila, Anna S.
4
McFadden, Kathleen L.
4
Naumann, Earl
4
Blankson, Charles
3
Crotts, John C.
3
Gowen, Charles, III.
3
Gu, Yangjie
3
Gómez, Miguel I.
3
Homburg, Christian
3
Huber, Frank
3
Khan, M. Sajid
3
Kim, Jung-hwan
3
Lee, Jung Young
3
Luo, Xueming
3
Namkung, Young
3
Ok, Chihyung
3
Wieseke, Jan
3
Williams, Paul
3
Akdere, Mesut
2
Alden, Dana
2
Back, Camila
2
Back, Ki-joon
2
Baekgaard, Martin
2
Barnes, Donald C.
2
Boslaugh, Sarah
2
Cahill, David L.
2
Canter, Deborah D.
2
Carpenter, Jason M.
2
Chen, Qimei
2
more ...
less ...
Published in...
All
Journal of consumer research : JCR ; an interdisciplinary bimonthly
2
Quality management journal : QMJ
2
HEC Paris research paper series
1
International journal of hospitality management
1
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
1
Managing service quality : MSQ ; an international journal
1
Socio-economic planning sciences : the international journal of public sector decision-making
1
more ...
less ...
Source
All
ECONIS (ZBW)
10
Showing
1
-
10
of
10
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Seeking and avoiding choice closure to enhance outcome satisfaction
Gu, Yangjie
;
Botti, Simona
;
Faro, David
-
2018
Persistent link: https://www.econbiz.de/10012118341
Saved in:
2
Seeking and avoiding choice closure to enhance outcome satisfaction
Gu, Yangjie
;
Botti, Simona
;
Faro, David
- In:
Journal of consumer research : JCR ; an …
45
(
2018
)
4
,
pp. 792-809
Persistent link: https://www.econbiz.de/10011951061
Saved in:
3
A quantitative model for patient behavioral decisions in the urgent care industry
Qin, Hong
;
Prybutok, Victor R.
- In:
Socio-economic planning sciences : the international …
47
(
2013
)
1
,
pp. 50-64
Persistent link: https://www.econbiz.de/10009727543
Saved in:
4
The attraction of the sizzle : a service investment model
Boakye, Kwabena G.
;
Kwon, Junhyuk
;
Blankson, Charles
; …
- In:
Quality management journal : QMJ
19
(
2012
)
4
,
pp. 24-38
Persistent link: https://www.econbiz.de/10009659102
Saved in:
5
The role of national culture on relationships between customers' perception of quality, values, satisfaction, and behavioral intentions
Wen, Chao
;
Qin, Hong
;
Prybutok, Victor R.
;
Blankson, Charles
- In:
Quality management journal : QMJ
19
(
2012
)
4
,
pp. 7-23
Persistent link: https://www.econbiz.de/10009659103
Saved in:
6
The locus of choice : personal causality and satisfaction with hedonic and utilitarian decisions
Botti, Simona
;
McGill, Ann L.
- In:
Journal of consumer research : JCR ; an …
37
(
2010/11
)
6
,
pp. 1065-1078
Persistent link: https://www.econbiz.de/10009006647
Saved in:
7
Hotel overbooking : the effect of overcompensation on customers’ reactions to denied service
Noone, Breffni M.
;
Lee, Chung Hun
- In:
Journal of hospitality & tourism research : JHTR ; the …
35
(
2011
)
3
,
pp. 334-357
Persistent link: https://www.econbiz.de/10009272014
Saved in:
8
Examining the application of six sigma in the service exchange
Noone, Breffni M.
;
Namasivayam, Karthik
;
Tomlinson, …
- In:
Managing service quality : MSQ ; an international journal
20
(
2010
)
3
,
pp. 273-293
Persistent link: https://www.econbiz.de/10003980800
Saved in:
9
Customer perceived control and the moderating effect of restaurant type on evaluations of restaurant employee performance
Noone, Breffni M.
- In:
International journal of hospitality management
27
(
2008
)
1
,
pp. 23-29
Persistent link: https://www.econbiz.de/10003666314
Saved in:
10
Freedom of choice and perceived control : an investigation of the relationship between preference for choosing and customer satisfaction
Botti, Simona
-
2004
Persistent link: https://www.econbiz.de/10003777953
Saved in:
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->