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subject:"USA"
~subject:"Relationship marketing"
~subject:"Retail trade"
~subject:"Verbraucherzufriedenheit"
~type_genre:"Fallstudie"
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USA
Relationship marketing
Retail trade
Verbraucherzufriedenheit
Customer satisfaction
117
Kundenzufriedenheit
117
Beziehungsmarketing
32
Dienstleistungsqualität
24
Service quality
24
Deutschland
21
Germany
20
Qualitätsmanagement
14
Measurement
12
Messung
12
Quality management
12
Prozessmanagement
8
Customer service
7
Kundenservice
7
Arbeitszufriedenheit
6
Business process management
6
India
6
Indien
6
Job satisfaction
6
United States
6
Bank
5
Erfolgsfaktor
5
Holiday behaviour
5
Hotel industry
5
Hotellerie
5
Kundenorientierung
5
Lieferantenmanagement
5
Success factor
5
Supplier relationship management
5
Taiwan
5
Urlaubsverhalten
5
Airline
4
Beschwerdemanagement
4
China
4
Complaint management
4
Consumer behaviour
4
Dienstleistungsmanagement
4
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Undetermined
1
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Article
23
Book / Working Paper
19
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Fallstudie
Article in journal
4,774
Aufsatz in Zeitschrift
4,774
Aufsatz im Buch
282
Book section
282
Hochschulschrift
267
Thesis
194
Graue Literatur
146
Non-commercial literature
146
Arbeitspapier
86
Working Paper
86
Dissertation u.a. Prüfungsschriften
77
research-article
59
Collection of articles of several authors
52
Sammelwerk
52
Aufsatzsammlung
46
Case study
42
Conference paper
42
Konferenzbeitrag
42
Bibliografie enthalten
20
Bibliography included
20
Ratgeber
19
Guidebook
18
Konferenzschrift
12
Collection of articles written by one author
9
Handbook
9
Handbuch
9
Sammlung
9
conceptual-paper
9
Lehrbuch
8
Textbook
8
Conference proceedings
5
Reprint
5
Umfrage
5
Bibliografie
4
case-report
4
review-article
3
Company information
2
Elektronischer Datenträger
2
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2
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German
21
English
21
Author
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Homburg, Christian
3
Töpfer, Armin
2
Achimba, Clement
1
Ajami, Riad A.
1
Altinay, Levent
1
Amos, Amembah A. Lamu
1
Auh, Seigyoung
1
Baglieri, Enzo
1
Beckett, Nigel P.
1
Bruhn, Manfred
1
Castañeda, José Alberto
1
Chahal, Hardeep
1
Chen, Li-fei
1
Chuancharoen, Supakij
1
Croom, Simon
1
Crostack, Horst-Artur
1
Eckert, Hans
1
Fathian, Mohammad
1
Fisher, Michelle
1
Fuchs, Oliver A.
1
Galak, Jeff
1
Gargeya, Vidyaranya B.
1
Georgi, Dominik
1
Goddard, G. Jason
1
Graebig, Klaus
1
Gretzschel, Dirk
1
Gummesson, Evert
1
Haddad, Abeer
1
Hamel, Gary
1
Hartel, Matthias
1
Herold, Lothar
1
Horsmann, Claes
1
Jham, Vimi
1
Kanchana, Rapee
1
Kern, Christian
1
Klenk, Peter
1
Korn, Michael
1
Kumari, Neetu
1
Kwortnik, Robert J.
1
Lin, Binshan
1
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Published in...
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Handbuch Kundenmanagement : Anforderungen, Prozesse, Zufriedenheit, Bindung und Wert von Kunden
3
Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
2
Aachener geographische Arbeiten : AGA
1
Advances in marketing, customer relationship management, and e-services book series (AMCRMES)
1
Berichte zum Generic-Management
1
Cases on ...
1
Corporate Shared Services : Bereitstellung von Dienstleistungen im Konzern
1
E-retailing challenges and opportunities in the global marketplace
1
Europäische Hochschulschriften / 5
1
Gabler Edition Wissenschaft
1
Handbuch Vertriebs-Exzellenz im Asset Management : institutionelle Anleger gewinnen und binden
1
Harvard-Business-Manager : das Wissen der Besten
1
International journal of electronic customer relationship management : IJECRM
1
International journal of management & enterprise development : IJMED
1
International journal of quality and service sciences
1
Journal of business and psychology
1
Journal of consumer research : JCR ; an interdisciplinary bimonthly
1
Journal of retailing and consumer services
1
Journal of service research : JSR
1
Kommentar / Qualität, Dienstleistungen, Management
1
Management research review
1
Managing consumer services : factory or theater?
1
Modern banking : applied theory and practice
1
Schriftenreihe Wirtschaftswissenschaften
1
Service Excellence als Impulsgeber : Strategien - Management - Innovationen - Branchen ; Bernd Stauss zum 60. Geburtstag
1
Springer Gabler Research
1
Strategic marketing in tourism services
1
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
1
Tourism management : research, policies, practice
1
Wissenschaft & Praxis
1
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ECONIS (ZBW)
42
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1
Enhancing customer experience in the service industry : a global perspective
Altinay, Levent
(
ed.
);
Poudel, Surya
(
ed.
)
-
2016
Persistent link: https://www.econbiz.de/10011419571
Saved in:
2
Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
Homburg, Christian
(
ed.
)
-
2016
-
9., überarbeitete Auflage
Persistent link: https://www.econbiz.de/10011381718
Saved in:
3
Competing through logistics management : studies on e-retailing in China
Lu, Yaqiong
;
Liu, Zheng
;
Ma, Lei
- In:
E-retailing challenges and opportunities in the global …
,
(pp. 256-275)
.
2016
Persistent link: https://www.econbiz.de/10011506301
Saved in:
4
Innovation in banking industry : achieving customer satisfaction
Achimba, Clement
;
Ongonga, Jared Opiyo
;
Nyarondia, …
- In:
Modern banking : applied theory and practice
,
(pp. 223-245)
.
2016
Persistent link: https://www.econbiz.de/10011517680
Saved in:
5
Bitte recht freundlich!
Hamel, Gary
- In:
Harvard-Business-Manager : das Wissen der Besten
38
(
2016
),
pp. 104-109
Persistent link: https://www.econbiz.de/10011537013
Saved in:
6
A novel framework for customer-driven service strategies : a case study of a restaurant chain
Chen, Li-fei
- In:
Tourism management : research, policies, practice
41
(
2014
),
pp. 119-128
Persistent link: https://www.econbiz.de/10010239937
Saved in:
7
Connecting factory to theatre : lessons from a case study
Croom, Simon
;
Baglieri, Enzo
- In:
Managing consumer services : factory or theater?
,
(pp. 45-67)
.
2014
Persistent link: https://www.econbiz.de/10010478150
Saved in:
8
Cases on consumer-centric marketing management
Jham, Vimi
(
contributor
);
Puri, Sandeep
(
contributor
)
-
2014
Persistent link: https://www.econbiz.de/10009782412
Saved in:
9
Entwicklung einer Vorgehensweise zur Implementierung einer forderungsgerechten Kundenzufriedenheitsmessung in Unternehmensnetzwerken : [KuWiss-Netz]
Schlüter, Nadine
-
2013
-
KuWiss-Netz: Entwicklung einer Vorgehensweise zur Implementierung einer forderungsgerechten Kundenzufriedenheitsmessung in Unternehmensnetzwerken
Persistent link: https://www.econbiz.de/10009726583
Saved in:
10
Kundenzufriedenheit : Erreichen, Messen, Verbessern; Normentexte, Erläuterungen, Fallbeispiele
Graebig, Klaus
-
2013
-
2., erw. Aufl.
Persistent link: https://www.econbiz.de/10014011784
Saved in:
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