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subject:"United States"
~accessRights:"restricted"
~isPartOf:"International journal of contemporary hospitality management"
~subject:"Konsumentenverhalten"
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Search: subject_exact:"Kunden-Hotline"
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United States
Konsumentenverhalten
Customer service
14
Kundenservice
14
Dienstleistungsqualität
12
Service quality
12
Consumer behaviour
7
Customer satisfaction
6
Kundenzufriedenheit
6
Beziehungsmarketing
5
Relationship marketing
5
Arbeitsverhalten
4
Emotion
4
Proactive customer service performance
4
Work behaviour
4
Gastronomie
3
Hospital
3
Krankenhaus
3
Performance measurement
3
Performance-Messung
3
Restaurant industry
3
Tourism employees
3
Tourismusberufe
3
Beschwerdemanagement
2
Complaint management
2
Customer delight
2
Emotional exhaustion
2
Hotel industry
2
Hotellerie
2
Organizational behaviour
2
Restaurants
2
Service recovery
2
Verhalten in Organisationen
2
Abusive supervision
1
Accommodation experience
1
Arbeitspsychologie
1
Behavioral intentions
1
COVID-19
1
Check-back
1
Collectivism
1
Consumer behavior
1
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Article
7
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7
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7
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English
7
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Afaq, Anam
1
Anaya, Gerardo Joel
1
Bennett, Keri
1
Cai, Ruiying
1
Choi, Laee
1
Fong, Lawrence Hoc Nang
1
Gaur, Loveleen
1
Gursoy, Dogan
1
Hwang, Joyce Hyunjoo
1
Jang, Soocheong
1
Kim, Jong-Hyeong
1
Kim, Mi Ran
1
Kim, Soyeon
1
Lee, Hye Eun
1
Singh, Gurmeet
1
So, Amy Siu Ian
1
Tai, Yang-Fei
1
Tang, Xiangjie
1
Wang, Jen Chun
1
Wang, Yi-Chieh
1
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International journal of contemporary hospitality management
Journal of retailing and consumer services
39
International journal of hospitality management
25
Journal of business research : JBR
25
The journal of services marketing
23
Journal of service research
12
Services marketing quarterly
8
Journal of hospitality marketing & management
7
Journal of retailing
7
Journal of service theory and practice
6
Journal of the Academy of Marketing Science
6
Service business
5
The service industries journal
5
European journal of marketing
4
International journal of consumer studies
4
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
4
Journal of service research : JSR
4
Journal of service theory and practice : JSTP
4
Journal of travel and tourism marketing
4
Psychology & marketing
4
Technological forecasting & social change : an international journal
4
Asia Pacific journal of marketing and logistics
3
Electronic markets : the international journal on networked business
3
European journal of operational research : EJOR
3
International journal of production economics
3
International journal of quality and service sciences
3
Journal of air transport management
3
Journal of consumer marketing
3
Journal of marketing theory and practice
3
Journal of service management
3
Management science : journal of the Institute for Operations Research and the Management Sciences
3
SpringerLink / Bücher
3
The Cornell hospitality quarterly
3
The TQM journal : the international review of organizational improvement
3
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
3
Tourism management : research, policies, practice
3
Tourism management perspectives : TMP
3
Academy of Management journal : AMJ
2
Asia-Pacific journal of business administration
2
Business horizons
2
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ECONIS (ZBW)
7
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7
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7
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1
Toward a framework for perceived yuanfen in the accommodation service encounter : a grounded theory study
Tang, Xiangjie
;
Fong, Lawrence Hoc Nang
;
So, Amy Siu Ian
- In:
International journal of contemporary hospitality management
36
(
2024
)
1
,
pp. 155-181
Persistent link: https://www.econbiz.de/10014483406
Saved in:
2
"Going the extra mile" : an integrative model of customer delight
Kim, Soyeon
;
Kim, Mi Ran
;
Choi, Laee
- In:
International journal of contemporary hospitality management
36
(
2024
)
4
,
pp. 1193-1212
Persistent link: https://www.econbiz.de/10014483819
Saved in:
3
Social CRM : linking the dots of customer service and customer loyalty during COVID-19 in the hotel industry
Afaq, Anam
;
Gaur, Loveleen
;
Singh, Gurmeet
- In:
International journal of contemporary hospitality management
35
(
2023
)
3
,
pp. 992-1009
Persistent link: https://www.econbiz.de/10013546105
Saved in:
4
Developing a typology of disruptive customer behaviors : influence of customer misbehavior on service experience of by-standing customers
Gursoy, Dogan
;
Cai, Ruiying
;
Anaya, Gerardo Joel
- In:
International journal of contemporary hospitality management
29
(
2017
)
9
,
pp. 2341-2360
Persistent link: https://www.econbiz.de/10011761812
Saved in:
5
Factors affecting memorability of service failures : a longitudinal analysis
Kim, Jong-Hyeong
;
Jang, Soocheong
- In:
International journal of contemporary hospitality management
28
(
2016
)
8
,
pp. 1676-1701
Persistent link: https://www.econbiz.de/10011613986
Saved in:
6
Systematic review of the elements and service standards of delightful service
Wang, Jen Chun
;
Wang, Yi-Chieh
;
Tai, Yang-Fei
- In:
International journal of contemporary hospitality management
28
(
2016
)
7
,
pp. 1310-1337
Persistent link: https://www.econbiz.de/10011596010
Saved in:
7
Understanding culture on the effectiveness of restaurant servers' check-back style
Lee, Hye Eun
;
Hwang, Joyce Hyunjoo
;
Bennett, Keri
- In:
International journal of contemporary hospitality management
27
(
2015
)
8
,
pp. 1905-1926
Persistent link: https://www.econbiz.de/10011447588
Saved in:
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