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subject:"United States"
~accessRights:"restricted"
~subject:"Konsumentenverhalten"
~subject:"Service recovery"
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Search: subject_exact:"Kunden-Hotline"
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United States
Konsumentenverhalten
Service recovery
Customer service
884
Kundenservice
884
Dienstleistungsqualität
568
Service quality
568
Kundenzufriedenheit
468
Customer satisfaction
467
Beziehungsmarketing
445
Relationship marketing
445
Consumer behaviour
377
Beschwerdemanagement
175
Complaint management
174
Dienstleistungssektor
126
Service industry
126
Emotion
116
Arbeitsverhalten
84
Work behaviour
84
Einzelhandel
64
Dienstleistung
63
Retail trade
63
Online retailing
62
Online-Handel
62
Services
61
Salespeople
56
Verkaufspersonal
56
Arbeitszufriedenheit
48
Job satisfaction
48
Robot
48
Roboter
48
Service failure
46
Electronic Commerce
45
Service encounter
44
Customer integration
43
Kundenintegration
43
E-commerce
41
customer service
38
Artificial intelligence
35
Künstliche Intelligenz
35
Satisfaction
34
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Online availability
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Undetermined
Free
114
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Article
420
Book / Working Paper
13
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Article in journal
414
Aufsatz in Zeitschrift
414
Aufsatz im Buch
6
Book section
6
Hochschulschrift
6
Thesis
3
Conference paper
2
Konferenzbeitrag
2
Graue Literatur
1
Non-commercial literature
1
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English
427
German
6
Author
All
Gustafsson, Anders
7
Voorhees, Clay M.
5
Baker, Melissa A.
4
Barnes, Donald C.
4
Collier, Joel E.
4
Mattila, Anna S.
4
Medler-Liraz, Hana
4
Seger-Guttmann, Tali
4
Ferraro, Carla
3
Folse, Judith Anne Garretson
3
Ho, Ting Hin
3
Li, Yi
3
Miao, Li
3
Pelletier, Mark J.
3
Prentice, Catherine
3
Rui, Huaxia
3
Sands, Sean
3
Sharifi, Seyed Shahin
3
Shin, Hyunju
3
Tojib, Dewi
3
Tsarenko, Yelena
3
Van Vaerenbergh, Yves
3
Witell, Lars
3
Abney, Alexandra K.
2
Alavi, Sascha
2
Alkire, Linda
2
Anaya, Gerardo Joel
2
Beatty, Sharon E.
2
Black, William C.
2
Bolton, Ruth N.
2
Brach, Simon
2
Breazeale, Michael
2
Bruce, Helen L.
2
Burton, Jamie
2
Béal, Mathieu
2
Cai, Ruiying
2
Campbell, Colin L.
2
Casidy, Riza
2
Chaker, Nawar N.
2
Cheung, Fung Yi Millissa
2
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Institution
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Springer Fachmedien Wiesbaden
3
IGI Global
1
Published in...
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Journal of retailing and consumer services
42
International journal of hospitality management
30
Journal of business research : JBR
30
The journal of services marketing
25
Journal of service research
11
Services marketing quarterly
8
International journal of contemporary hospitality management
7
Journal of hospitality marketing & management
7
Journal of retailing
7
Journal of service theory and practice
7
Journal of the Academy of Marketing Science
7
Journal of service theory and practice : JSTP
6
Service business
5
The service industries journal
5
Asia Pacific journal of marketing and logistics
4
European journal of marketing
4
International journal of quality and service sciences
4
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
4
Journal of service management
4
Journal of service research : JSR
4
Journal of travel and tourism marketing
4
Marketing letters : a journal of research in marketing
4
Psychology & marketing
4
Technological forecasting & social change : an international journal
4
Electronic markets : the international journal on networked business
3
European journal of operational research : EJOR
3
International journal of consumer studies
3
International journal of production economics
3
Journal of air transport management
3
Journal of consumer marketing
3
Journal of hospitality and tourism insights
3
Journal of marketing theory and practice
3
Management science : journal of the Institute for Operations Research and the Management Sciences
3
SpringerLink / Bücher
3
The Cornell hospitality quarterly
3
The TQM journal : the international review of organizational improvement
3
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
3
Tourism management : research, policies, practice
3
Tourism management perspectives : TMP
3
Academy of Management journal : AMJ
2
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ECONIS (ZBW)
433
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81
Service recovery in unaffected consumers : evidence of a recovery paradox
Wardley, Marcus
- In:
International journal of quality and service sciences
14
(
2022
)
1
,
pp. 121-132
Persistent link: https://www.econbiz.de/10012884467
Saved in:
82
The role of consumer empathic acuity in service encounters
Bhagat, Parimal
;
Hwang, Eun
- In:
Journal of international business and economics : JIBE
22
(
2022
)
3
,
pp. 67-74
Persistent link: https://www.econbiz.de/10014246678
Saved in:
83
Disentangling the dynamics of service failure and service recovery in peer-to-peer accommodations : a triadic perspective
Kim, Hyunsu
;
So, Kevin Kam Fung
;
Mihalik, Brian J.
- In:
International journal of hospitality management
100
(
2022
),
pp. 1-12
Persistent link: https://www.econbiz.de/10013266162
Saved in:
84
Buffering B2B service failure : the role of customer engagement
Sands, Sean
;
Campbell, Colin L.
;
Ferraro, Carla
; …
- In:
Industrial marketing management : the international …
103
(
2022
),
pp. 47-60
Persistent link: https://www.econbiz.de/10013255667
Saved in:
85
Do contagion cues shape customers' willingness to adopt hospitality service robots?
Kang, Qi
;
Zhou, Lingxu
;
Liu, Jingyu
;
Ran, Yaxuan
- In:
International journal of hospitality management
104
(
2022
),
pp. 1-12
Persistent link: https://www.econbiz.de/10013255956
Saved in:
86
Examining the drivers of deviant service adaption in fashion retailing : the role of tenure
Mortimer, Gary
;
Wang, Shasha
- In:
Journal of fashion marketing and management
26
(
2022
)
2
,
pp. 221-246
Persistent link: https://www.econbiz.de/10013162349
Saved in:
87
Revisiting the service recovery paradox in the restaurant industry
Kim, Jong-Hyeong
;
Du, Wenxuan
;
Youn, Hyewon
- In:
Asia Pacific journal of marketing and logistics
34
(
2022
)
3
,
pp. 437-453
Persistent link: https://www.econbiz.de/10013163343
Saved in:
88
Consumer lying behavior in service encounters
Snyder, Hannah
;
Witell, Lars
;
Gustafsson, Anders
; …
- In:
Journal of business research : JBR
141
(
2022
),
pp. 755-769
Persistent link: https://www.econbiz.de/10013168018
Saved in:
89
Blame and service recovery strategies in lateral exchange markets
Ketron, Seth
;
Mai, Enping
- In:
Journal of strategic marketing
30
(
2022
)
1
,
pp. 3-21
Persistent link: https://www.econbiz.de/10013170039
Saved in:
90
When do consumers prefer AI-enabled customer service? : the interaction effect of brand personality and service provision type on brand attitudes and purchase intentions
Yang, Chen
;
Hu, Jing
- In:
The journal of brand management : an international journal
29
(
2022
)
2
,
pp. 167-189
Persistent link: https://www.econbiz.de/10013170552
Saved in:
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