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subject:"United States"
~isPartOf:"Journal of service theory and practice : JSTP"
~subject:"Electronic Commerce"
~subject:"Konsumentenverhalten"
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United States
Electronic Commerce
Konsumentenverhalten
Customer service
14
Kundenservice
14
Beziehungsmarketing
10
Relationship marketing
10
Customer satisfaction
9
Dienstleistungsqualität
9
Kundenzufriedenheit
9
Service quality
9
Consumer behaviour
7
Emotion
5
Arbeitsverhalten
3
Beschwerdemanagement
3
Complaint management
3
Work behaviour
3
Arbeitszufriedenheit
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Customer delight
2
Dienstleistungssektor
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Frontline employees
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Job satisfaction
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Service industry
2
Service recovery
2
Stress
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Work stress
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Absorptive capacity
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Acculturation
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Anforderungsprofil
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Anger
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Artificial intelligence
1
Assimilation
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Attractiveness of alternatives
1
Bank
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Banking industry
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Betriebliche Wertschöpfung
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Call centre
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Call centres
1
Callcenter
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Coping
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Critical incident technique
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Cross-cultural management
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English
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Gouthier, Matthias
2
Ludwig, Nadine L.
2
Barnes, Donald C.
1
Han, Su-Jin
1
Heidenreich, Sven
1
Hur, Won-Moo
1
Krämer, Tobias
1
Li, Chia-Ying
1
Moon, Tae Won
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Ramseook-Munhurrun, Prabha
1
Shultz, Tamar
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Yagil, Dana
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Yeh, Ching-Wen
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Journal of service theory and practice : JSTP
Journal of retailing and consumer services
45
The journal of services marketing
39
International journal of hospitality management
38
Journal of business research : JBR
29
Psychology & marketing
15
Services marketing quarterly
15
Journal of service research
12
International journal of contemporary hospitality management
11
Journal of hospitality marketing & management
11
Journal of service research : JSR
10
Journal of the Academy of Marketing Science
9
European journal of marketing : EJM
8
International journal of consumer studies
8
Journal of consumer research : JCR ; an interdisciplinary bimonthly
8
Journal of retailing
8
Managing service quality : MSQ ; an international journal
8
International journal of quality and service sciences
7
Journal of air transport management
7
Journal of service management
7
Journal of service theory and practice
7
The service industries journal
7
European journal of operational research : EJOR
6
Gabler Edition Wissenschaft
6
International journal of retail & distribution management
6
Journal of marketing theory and practice
6
Service business
6
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
6
Academy of Management journal : AMJ
5
International journal of business and economics
5
International journal of electronic customer relationship management : IJECRM
5
International journal of services and operations management
5
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
5
Journal of travel and tourism marketing
5
SpringerLink / Bücher
5
Cogent business & management
4
European journal of marketing
4
International journal of production economics
4
Journal of consumer behaviour : an international research review
4
Marketing science : the marketing journal of the Institute for Operations Research and the Management Sciences
4
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ECONIS (ZBW)
7
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1
Customer delight : universal remedy or a double-edged sword?
Ludwig, Nadine L.
;
Heidenreich, Sven
;
Krämer, Tobias
; …
- In:
Journal of service theory and practice : JSTP
27
(
2017
)
1
,
pp. 23-46
Persistent link: https://www.econbiz.de/10011601104
Saved in:
2
Observing delightful experiences of other customers : the double-edged sword of jealousy and joy
Ludwig, Nadine L.
;
Barnes, Donald C.
;
Gouthier, Matthias
- In:
Journal of service theory and practice : JSTP
27
(
2017
)
1
,
pp. 145-163
Persistent link: https://www.econbiz.de/10011602729
Saved in:
3
Service with a conscience : moral dilemmas in customer service roles
Yagil, Dana
;
Shultz, Tamar
- In:
Journal of service theory and practice : JSTP
27
(
2017
)
3
,
pp. 689-711
Persistent link: https://www.econbiz.de/10011707303
Saved in:
4
A critical incident technique investigation of customers’ waiting experiences in service encounters
Ramseook-Munhurrun, Prabha
- In:
Journal of service theory and practice : JSTP
26
(
2016
)
3
,
pp. 246-272
Persistent link: https://www.econbiz.de/10011528280
Saved in:
5
Linking customer verbal aggression and service sabotage
Yeh, Ching-Wen
- In:
Journal of service theory and practice : JSTP
25
(
2015
)
6
,
pp. 877-896
Persistent link: https://www.econbiz.de/10011392456
Saved in:
6
Switching barriers and customer retention : why customers dissatisfied with online service recovery remain loyal
Li, Chia-Ying
- In:
Journal of service theory and practice : JSTP
25
(
2015
)
4
,
pp. 370-393
Persistent link: https://www.econbiz.de/10011400714
Saved in:
7
The effect of customer incivility on service employees' customer orientation through double-mediation of surface acting and emotional exhaustion
Hur, Won-Moo
;
Moon, Tae Won
;
Han, Su-Jin
- In:
Journal of service theory and practice : JSTP
25
(
2015
)
4
,
pp. 394-413
Persistent link: https://www.econbiz.de/10011400716
Saved in:
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