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subject:"United States"
~subject:"Großbritannien"
~type_genre:"Case study"
~type_genre:"Guidebook"
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United States
Großbritannien
Dienstleistungssektor
148
Service industry
142
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31
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31
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16
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14
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Smith, Alan D.
3
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Bailly, Franck
1
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1
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1
Chase, Richard B.
1
Chidlow, Agnieszka
1
Clark, Stephanie
1
Dasu, Sriram
1
Doeringer, Peter B.
1
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1
Frankel, Alex
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Ghauri, Pervez N.
1
Gupta, Praveen
1
Jens}}, {{William G.
1
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1
Kinnie, Nicholas
1
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1
Léné, Alexandre
1
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1
Manning, Stephan
1
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Behavioral operational research : theory, methodology and practice
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Handbook of industry studies and economic geography
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Human resource management journal
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International journal of business environment : IJBE
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International journal of business information systems : IJBIS
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International journal of business innovation and research
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Journal of business and economic perspectives
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Long range planning : LRP ; international journal of strategic management
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Organization studies : an international multidisciplinary journal devoted to the study of organizations, organizing, and the organized in and between societies
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Public-private innovation networks in services
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ECONIS (ZBW)
19
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1
Service operations: behavioral operational research in British telecommunications
Malpass, Jonathan
- In:
Behavioral operational research : theory, methodology …
,
(pp. 281-302)
.
2016
Persistent link: https://www.econbiz.de/10011503176
Saved in:
2
Bringing service standards to life
Kwan, Julie
;
Clark, Stephanie
;
Villachica, Steven W.
- In:
Cases on human performance improvement technologies
,
(pp. 154-181)
.
2015
Persistent link: https://www.econbiz.de/10011610824
Saved in:
3
The personification of the service labour process and the rise of soft skills : a French case study
Bailly, Franck
;
Léné, Alexandre
- In:
Employee relations
35
(
2013
)
1
,
pp. 79-97
Persistent link: https://www.econbiz.de/10009750065
Saved in:
4
Institutionalization in the context of institutional pluralism : politics as a generative process
Yu, Kyoung-hee
- In:
Organization studies : an international …
34
(
2013
)
1
,
pp. 105-131
Persistent link: https://www.econbiz.de/10009753330
Saved in:
5
Corporate reputation as strategic competitive advantage of manufacturing and service-based firms : multi-industry case study
Smith, Alan D.
;
Rupp, William T.
;
Motley, Darlene
- In:
International journal of services and operations management
14
(
2013
)
2
,
pp. 131-156
Persistent link: https://www.econbiz.de/10009709489
Saved in:
6
Gauging performance in the service industry
Tyagi, Rajesh
;
Gupta, Praveen
- In:
Journal of business strategy
34
(
2013
)
3
,
pp. 4-15
Persistent link: https://www.econbiz.de/10009761840
Saved in:
7
Project-based industries and craft-like production : structure, location and performance
Doeringer, Peter B.
- In:
Handbook of industry studies and economic geography
,
(pp. 99-151)
.
2013
Persistent link: https://www.econbiz.de/10014567822
Saved in:
8
Multi-agent framework for understanding the success and failure of ServPPINs
Windrum, Paul
- In:
Public-private innovation networks in services
,
(pp. 88-112)
.
2013
Persistent link: https://www.econbiz.de/10014573811
Saved in:
9
The customer service solution : managing emotions, trust, and control to win your customer's business
Dasu, Sriram
;
Chase, Richard B.
-
2013
Persistent link: https://www.econbiz.de/10013469204
Saved in:
10
Institutional and sectoral determinants of headquarters-subsidiary relationships : a study of UK service multinationals in China, Korea, Brazil and Argentina
Miozza, Marcela
;
Yamin, Mo
- In:
Long range planning : LRP ; international journal of …
45
(
2012
)
1
,
pp. 16-40
Persistent link: https://www.econbiz.de/10009507462
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