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subject:"United States"
~subject:"Quality management"
~type_genre:"Case study"
~type_genre:"Guidebook"
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United States
Quality management
Dienstleistungssektor
148
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142
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16
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ECONIS (ZBW)
26
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1
Bringing service standards to life
Kwan, Julie
;
Clark, Stephanie
;
Villachica, Steven W.
- In:
Cases on human performance improvement technologies
,
(pp. 154-181)
.
2015
Persistent link: https://www.econbiz.de/10011610824
Saved in:
2
Institutionalization in the context of institutional pluralism : politics as a generative process
Yu, Kyoung-hee
- In:
Organization studies : an international …
34
(
2013
)
1
,
pp. 105-131
Persistent link: https://www.econbiz.de/10009753330
Saved in:
3
Corporate reputation as strategic competitive advantage of manufacturing and service-based firms : multi-industry case study
Smith, Alan D.
;
Rupp, William T.
;
Motley, Darlene
- In:
International journal of services and operations management
14
(
2013
)
2
,
pp. 131-156
Persistent link: https://www.econbiz.de/10009709489
Saved in:
4
Gauging performance in the service industry
Tyagi, Rajesh
;
Gupta, Praveen
- In:
Journal of business strategy
34
(
2013
)
3
,
pp. 4-15
Persistent link: https://www.econbiz.de/10009761840
Saved in:
5
Project-based industries and craft-like production : structure, location and performance
Doeringer, Peter B.
- In:
Handbook of industry studies and economic geography
,
(pp. 99-151)
.
2013
Persistent link: https://www.econbiz.de/10014567822
Saved in:
6
The customer service solution : managing emotions, trust, and control to win your customer's business
Dasu, Sriram
;
Chase, Richard B.
-
2013
Persistent link: https://www.econbiz.de/10013469204
Saved in:
7
Case study analysis of Six Sigma implementation in service organisations
Chakraborty, Ayon
;
Tan, Kay Chuan
- In:
Business process management journal
18
(
2012
)
6
,
pp. 992-1019
Persistent link: https://www.econbiz.de/10009684771
Saved in:
8
Introducing management models in service organisations in developed and developing countries
Tarí, Juan José
;
Madeleine, Carolina
- In:
The service industries journal
32
(
2012
)
5
,
pp. 789-806
Persistent link: https://www.econbiz.de/10009535896
Saved in:
9
A transparent role of information systems within business proccesses : a case study
Verboom, Menno
(
contributor
);
Iwaarden, Jos van
(
contributor
)
-
2004
-
[Elektronische Ressource]
Persistent link: https://www.econbiz.de/10002362283
Saved in:
10
ISO 9000 maintenance in service organisations : tales from two companies
Wahid, Roslina Ab
;
Corner, James
;
Tan, Peck-Leong
- In:
International journal of quality & reliability management
28
(
2011
)
6/7
,
pp. 735-757
Persistent link: https://www.econbiz.de/10009303257
Saved in:
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