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subject:"Verbraucherzufriedenheit"
~isPartOf:"International journal of quality & reliability management"
~isPartOf:"International journal of retail and distribution management"
~subject:"Electronic Commerce"
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Search: subject_exact:"Verbraucherzufriedenheit"
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Verbraucherzufriedenheit
Electronic Commerce
Customer satisfaction
84
Kundenzufriedenheit
84
Dienstleistungsqualität
60
Service quality
60
Consumer behaviour
45
Konsumentenverhalten
45
Beziehungsmarketing
28
Relationship marketing
28
Quality management
19
Qualitätsmanagement
19
Einzelhandel
17
Online retailing
17
Online-Handel
17
Retail trade
17
E-commerce
14
Satisfaction
14
Gesundheitsversorgung
8
Health care
8
Hospital
8
Krankenhaus
8
Customer loyalty
7
Gesundheitswesen
6
Health care system
6
Patienten
6
Patients
6
Customer service
5
Distribution channel
5
India
5
Indien
5
Internet
5
Internet marketing
5
Kundenservice
5
Mobile communications
5
Mobilkommunikation
5
Online-Marketing
5
Product quality
5
Produktqualität
5
Vertriebsweg
5
Viral marketing
5
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Undetermined
12
Free
2
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Article
14
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Article in journal
14
Aufsatz in Zeitschrift
14
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English
14
Author
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Adhikari, Arnab
1
Alarifi, Areej Abdulrahman
1
Amsl, Sarah
1
Ateş, Mustafa Fikret
1
Azuma, Nobukazu
1
Braga, Beatriz
1
Dias, Joana Carmo
1
Hu, Da-Chian
1
Huang, Hsiao-Ting
1
Husain, Khalid Sami
1
Kim, Woonho
1
Lee, Crystal T.
1
Liao, Shu-Hsien
1
Liu, Hui-Ling
1
Llach, Josep
1
Mamakou, Xenia J.
1
Manresa, Alba
1
Medeiros, Francisco de Assis da Silva
1
Milesi, Maria
1
Mukherjee, Arindam
1
Nandankar, Sunil
1
Nigam, Abhinav
1
Oliveira, Alessandro Silva de
1
Pareek, Ashutosh
1
Sachan, Amit
1
Seyedeh Fatemeh Kalantarzadeh Tezerjany
1
Silva, Dirceu da
1
Silva, Matheus Alberto Rodrigues
1
Silva, Susana C.
1
Souki, Gustavo Quiroga
1
Teller, Christoph
1
Trivedi, Sunil Dutt
1
Tseng, Timmy H.
1
Tsiotsou, Rodoula H.
1
Türkdemir, Pınar
1
Vila-Brunet, Neus
1
Watson, Iain
1
Wood, Steve
1
Yang, Wei Hao
1
Yokoyama, Narimasa
1
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Published in...
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International journal of quality & reliability management
International journal of retail and distribution management
Journal of retailing and consumer services
46
SpringerLink / Bücher
36
International journal of electronic marketing and retailing : IJEMR
17
Journal of internet commerce
17
Gabler Edition Wissenschaft
16
International journal of electronic customer relationship management : IJECRM
16
Journal of electronic commerce in organizations : the international journal of electronic commerce in modern organizations ; an official publication of the Information Resources Management Association
14
International journal of business information systems : IJBIS
13
Research
11
Asia Pacific journal of marketing and logistics
10
International journal of e-business research : an official publication of the Information Resources Management Association
10
Cogent business & management
8
Europäische Hochschulschriften / 5
8
Forschungsergebnisse der WU Wirtschaftsuniversität Wien
8
Information systems and e-business management : ISeB
8
International journal of hospitality management
8
Journal of business research : JBR
8
Service business
8
The service industries journal
8
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
8
Electronic commerce research and applications
7
Journal of travel and tourism marketing
7
Neue betriebswirtschaftliche Forschung : Nbf
7
Schriftenreihe Schwerpunkt Marketing
7
Springer eBook Collection / Business and Economics
7
Wissenschaftliche Arbeitspapiere / Institut für Marktorientierte Unternehmensführung, Universität Mannheim
7
Basler Schriften zum Marketing
6
Electronic markets : the international journal on networked business
6
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
6
International journal of quality and service sciences
6
Reihe: Marketing : MAR
6
Schriftenreihe Schwerpunkt Marketing / Arbeitspapier
6
Applied Marketing Science / Angewandte Marketingforschung
5
Gabler-Edition Wissenschaft
5
International journal of electronic business
5
International journal of production economics
5
International journal of public sector performance management : IJPSPM
5
Journal of Contemporary Issues in Business and Government
5
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ECONIS (ZBW)
14
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1
Presenting products on websites : the importance of information quality criteria for online shoppers
Amsl, Sarah
;
Watson, Iain
;
Teller, Christoph
;
Wood, Steve
- In:
International journal of retail and distribution management
51
(
2023
)
9/10
,
pp. 1213-1238
Persistent link: https://www.econbiz.de/10014484078
Saved in:
2
The impact of e-retail usage on relative retail patronage formation
Yokoyama, Narimasa
;
Azuma, Nobukazu
;
Kim, Woonho
- In:
International journal of retail and distribution management
51
(
2023
)
13
,
pp. 16-32
Persistent link: https://www.econbiz.de/10014484183
Saved in:
3
Offline-to-online and online-to-offline (a reciprocal O2O model) : re-patronage in an omni-channel
Liao, Shu-Hsien
;
Hu, Da-Chian
;
Liu, Hui-Ling
- In:
International journal of retail and distribution management
52
(
2024
)
3
,
pp. 341-354
Persistent link: https://www.econbiz.de/10014513281
Saved in:
4
Measuring customer satisfaction in electronic commerce : the impact of e-service quality and user experience
Mamakou, Xenia J.
;
Zaharias, Panagiotis
;
Milesi, Maria
- In:
International journal of quality & reliability management
41
(
2024
)
3
,
pp. 915-943
Persistent link: https://www.econbiz.de/10014483077
Saved in:
5
Appraise the role of novelty-seeking on consumers' satisfaction using online food delivery applications
Seyedeh Fatemeh Kalantarzadeh Tezerjany
- In:
International journal of quality & reliability management
41
(
2024
)
4
,
pp. 1142-1164
Persistent link: https://www.econbiz.de/10014520404
Saved in:
6
Electronic service quality (e-SQ) measurement : a cross-functional review
Nandankar, Sunil
;
Sachan, Amit
;
Mukherjee, Arindam
; …
- In:
International journal of quality & reliability management
40
(
2023
)
1
,
pp. 148-168
Persistent link: https://www.econbiz.de/10013535629
Saved in:
7
The influence of Internet banking services quality on e-customers' satisfaction of Saudi banks : comparison study before and during COVID-19
Alarifi, Areej Abdulrahman
;
Husain, Khalid Sami
- In:
International journal of quality & reliability management
40
(
2023
)
2
,
pp. 496-516
Persistent link: https://www.econbiz.de/10013535697
Saved in:
8
How footwear companies can use online CX to WOW customers
Silva, Susana C.
;
Dias, Joana Carmo
;
Braga, Beatriz
- In:
International journal of retail and distribution management
51
(
2023
)
4
,
pp. 465-483
Persistent link: https://www.econbiz.de/10014281078
Saved in:
9
The acquirements of e-service quality in fashion e-storescapes : mediating effect in an S-O-R model
Türkdemir, Pınar
;
Yıldız, Erkan
;
Ateş, Mustafa Fikret
- In:
International journal of retail and distribution management
51
(
2023
)
6
,
pp. 755-772
Persistent link: https://www.econbiz.de/10014281102
Saved in:
10
Impacts of service guarantees on consumers' perceived quality and satisfaction in e-commerce
Oliveira, Alessandro Silva de
;
Souki, Gustavo Quiroga
; …
- In:
International journal of quality & reliability management
40
(
2023
)
10
,
pp. 2559-2580
Persistent link: https://www.econbiz.de/10014470801
Saved in:
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