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subject:"Verbraucherzufriedenheit"
~isPartOf:"International journal of quality & reliability management"
~subject:"Electronic Commerce"
~subject:"Messung"
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Verbraucherzufriedenheit
Electronic Commerce
Messung
Customer satisfaction
56
Kundenzufriedenheit
56
Dienstleistungsqualität
49
Service quality
49
Consumer behaviour
18
Konsumentenverhalten
18
Quality management
17
Qualitätsmanagement
17
Beziehungsmarketing
16
Relationship marketing
16
Satisfaction
10
Gesundheitsversorgung
8
Health care
8
Hospital
8
Krankenhaus
8
Customer loyalty
6
E-commerce
6
Gesundheitswesen
6
Health care system
6
Online retailing
6
Online-Handel
6
Patienten
6
Patients
6
Bank
4
Internet
4
Loyalty
4
Product quality
4
Produktqualität
4
China
3
Confidence
3
Coronavirus
3
Electronic Banking
3
Electronic banking
3
India
3
Indien
3
Malaysia
3
Measurement
3
Mobile communications
3
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6
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8
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8
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English
8
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Adhikari, Arnab
1
Alarifi, Areej Abdulrahman
1
Barros Jerônimo, Taciana de
1
Husain, Khalid Sami
1
Llach, Josep
1
Mamakou, Xenia J.
1
Manresa, Alba
1
Medeiros, Denise
1
Medeiros, Francisco de Assis da Silva
1
Milesi, Maria
1
Mukherjee, Arindam
1
Nandankar, Sunil
1
Oliveira, Alessandro Silva de
1
Picolo, Jaime Dagostin
1
Sachan, Amit
1
Seyedeh Fatemeh Kalantarzadeh Tezerjany
1
Silva, Dirceu da
1
Silva, Matheus Alberto Rodrigues
1
Souki, Gustavo Quiroga
1
Tontini, Gerson
1
Vila-Brunet, Neus
1
Zaharias, Panagiotis
1
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Published in...
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International journal of quality & reliability management
Journal of retailing and consumer services
57
SpringerLink / Bücher
37
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
26
International journal of electronic marketing and retailing : IJEMR
18
Journal of internet commerce
18
Journal of business research : JBR
17
Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
17
Gabler Edition Wissenschaft
16
International journal of electronic customer relationship management : IJECRM
16
The service industries journal
16
International journal of business information systems : IJBIS
15
Journal of electronic commerce in organizations : the international journal of electronic commerce in modern organizations ; an official publication of the Information Resources Management Association
14
International journal of hospitality management
13
International journal of productivity and quality management : IJPQM
12
Total quality management & business excellence
12
Research
11
The TQM journal : the international review of organizational improvement
11
Asia Pacific journal of marketing and logistics
10
International journal of e-business research : an official publication of the Information Resources Management Association
10
Journal of travel and tourism marketing
10
Service business
10
Information systems and e-business management : ISeB
9
International journal of quality and service sciences
9
International journal of retail and distribution management
9
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
9
The journal of services marketing
9
Cogent business & management
8
Europäische Hochschulschriften / 5
8
Forschungsergebnisse der WU Wirtschaftsuniversität Wien
8
Tourism management : research, policies, practice
8
Basler Schriften zum Marketing
7
Electronic commerce research and applications
7
Electronic markets : the international journal on networked business
7
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
7
Journal of customer behaviour
7
Neue betriebswirtschaftliche Forschung : Nbf
7
Quality management journal : QMJ
7
Schriftenreihe Schwerpunkt Marketing
7
Springer eBook Collection / Business and Economics
7
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ECONIS (ZBW)
8
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1
Measuring customer satisfaction in electronic commerce : the impact of e-service quality and user experience
Mamakou, Xenia J.
;
Zaharias, Panagiotis
;
Milesi, Maria
- In:
International journal of quality & reliability management
41
(
2024
)
3
,
pp. 915-943
Persistent link: https://www.econbiz.de/10014483077
Saved in:
2
Appraise the role of novelty-seeking on consumers' satisfaction using online food delivery applications
Seyedeh Fatemeh Kalantarzadeh Tezerjany
- In:
International journal of quality & reliability management
41
(
2024
)
4
,
pp. 1142-1164
Persistent link: https://www.econbiz.de/10014520404
Saved in:
3
Electronic service quality (e-SQ) measurement : a cross-functional review
Nandankar, Sunil
;
Sachan, Amit
;
Mukherjee, Arindam
; …
- In:
International journal of quality & reliability management
40
(
2023
)
1
,
pp. 148-168
Persistent link: https://www.econbiz.de/10013535629
Saved in:
4
The influence of Internet banking services quality on e-customers' satisfaction of Saudi banks : comparison study before and during COVID-19
Alarifi, Areej Abdulrahman
;
Husain, Khalid Sami
- In:
International journal of quality & reliability management
40
(
2023
)
2
,
pp. 496-516
Persistent link: https://www.econbiz.de/10013535697
Saved in:
5
Impacts of service guarantees on consumers' perceived quality and satisfaction in e-commerce
Oliveira, Alessandro Silva de
;
Souki, Gustavo Quiroga
; …
- In:
International journal of quality & reliability management
40
(
2023
)
10
,
pp. 2559-2580
Persistent link: https://www.econbiz.de/10014470801
Saved in:
6
Which antecedents contribute most to the loyal behaviour of online second-hand market shoppers?
Llach, Josep
;
Vila-Brunet, Neus
;
Manresa, Alba
- In:
International journal of quality & reliability management
40
(
2023
)
9
,
pp. 2064-2082
Persistent link: https://www.econbiz.de/10014429660
Saved in:
7
Measuring quality service : the use of a SERVPERF scale as an input for ELECTRE TRI multicriteria model
Barros Jerônimo, Taciana de
;
Medeiros, Denise
- In:
International journal of quality & reliability management
31
(
2014
)
6
,
pp. 652-664
Persistent link: https://www.econbiz.de/10010387096
Saved in:
8
Identifying the impact of incremental innovations on customer satisfaction using a fusion method between importance-performance analysis and Kano model
Tontini, Gerson
;
Picolo, Jaime Dagostin
- In:
International journal of quality & reliability management
31
(
2014
)
1
,
pp. 32-52
Persistent link: https://www.econbiz.de/10010254300
Saved in:
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