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type:"article"
~isPartOf:"International journal of hospitality management"
~isPartOf:"International journal of services and operations management"
~type_genre:"Aufsatz in Zeitschrift"
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Search: subject_exact:"Qualitätswirtschaft"
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Quality management
117
Qualitätsmanagement
117
Dienstleistungsqualität
49
Service quality
49
Customer satisfaction
27
Kundenzufriedenheit
27
India
20
Indien
20
Hotel industry
17
Hotellerie
17
service quality
16
Beziehungsmarketing
12
Performance measurement
12
Performance-Messung
12
Relationship marketing
12
Consumer behaviour
11
Hospital
11
Industrie
11
Konsumentenverhalten
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Krankenhaus
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Lean Production
11
Lean production
11
Manufacturing industries
11
Firm performance
10
TQM
10
Unternehmenserfolg
10
AHP approach
9
AHP-Verfahren
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Lieferkette
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Product quality
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Produktqualität
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Supply chain
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Fuzzy sets
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Fuzzy-Set-Theorie
8
Six Sigma
8
total quality management
8
Business process management
7
Dienstleistungssektor
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Gastgewerbe
7
Hospitality industry
7
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Aufsatz in Zeitschrift
Article in journal
117
Case study
5
Fallstudie
5
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English
117
Author
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Devadasan, S. R.
6
Murugesh, R.
3
Pereira-Moliner, Jorge
3
Smith, Alan D.
3
Vinodh S
3
Al-Khalili, Amjad
2
Amjad Khalili
2
Baker, Timothy
2
Chiarini, Andrea
2
Digalwar, A. K.
2
Garg, Dixit
2
Gupta, Vineet
2
Han, Heesup
2
Jegadheesan, C.
2
Kamakoty, Juhi
2
Karim, A. N. Mustafizul
2
Kumar, Raj
2
Lee, Jin-soo
2
Mathiyazhagan, Maathai K.
2
Md Yusof Ismail
2
Min, Ho-key
2
Molina Azorín, José Francisco
2
Paranitharan, K. P.
2
Shalij, P. R.
2
Sohani, Nagendra
2
Subari, Khairanum
2
Tarí, Juan José
2
Wong, IpKin Anthony
2
Adams, Stephanie G.
1
Afruzi, Elham Nabipoor
1
Ai, Jin
1
Akbulut, Asli Yagmur
1
Alawamleh, Mohammad
1
Anbuoli, P.
1
Antunes, Marina Godinho
1
Arana, German
1
Ariza-Montes, Antonio
1
Ashley, Nancy W.
1
Asokan, P.
1
Babbar, Sunil
1
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International journal of hospitality management
International journal of services and operations management
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
518
International journal of productivity and quality management : IJPQM
452
The TQM journal : the international review of organizational improvement
408
International journal of quality & reliability management
389
International journal of production research
351
Total quality management & business excellence
250
International journal of production economics
199
International journal of six sigma and competitive advantage : IJSSCA
181
Quality management journal : QMJ
171
European journal of operational research : EJOR
93
International journal of quality and service sciences
81
Benchmarking : an international journal ; BIJ
66
International journal of business excellence
62
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
59
The international journal of productivity and performance management : IJPPM
59
Business process management journal
58
International journal of process management and benchmarking : IJPMB
58
Health care management review : HCM review
54
Amfiteatru economic : an economic and business research periodical
53
Journal of industrial engineering and management : JIEM
50
Journal of operations management
46
IEEE transactions on engineering management : EM
42
Journal of health organization and management
42
International journal of quality and innovation
41
European journal of industrial engineering : EJIE
40
International journal of technology management : IJTM
38
Cogent business & management
36
Management science : journal of the Institute for Operations Research and the Management Sciences
34
European research studies
32
International journal of business excellence : IJBEX
30
Production and operations management : an international journal of the Production and Operations Management Society
29
The service industries journal
29
International journal of business information systems : IJBIS
28
International journal of services and operations management : IJSOM
28
Journal of business research : JBR
28
Auditing : a journal of practice & theory
26
Benchmarking : an international journal
26
International journal of project management : the journal of The International Project Management Association
26
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ECONIS (ZBW)
117
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1
Effects of offering incentives for reviews on trust : role of review quality and incentive source
Ai, Jin
;
Gursoy, Dogan
;
Liu, Yue
;
Lv, Xingyang
- In:
International journal of hospitality management
100
(
2022
),
pp. 1-9
Persistent link: https://www.econbiz.de/10013266168
Saved in:
2
Impact of service quality and environmental practices on hotel companies : an empirical approach
Perramon, Jordi
;
Oliveras-Villanueva, Marc
;
Llach, Josep
- In:
International journal of hospitality management
107
(
2022
),
pp. 1-9
Persistent link: https://www.econbiz.de/10014227108
Saved in:
3
Food delivery application quality in customer brand loyalty formation : identifying its antecedent and outcomes
Lee, Soyeun Olivia
;
Han, Heesup
- In:
International journal of hospitality management
107
(
2022
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014227210
Saved in:
4
The effects of service climate and internal service quality on frontline hotel employees' service-oriented behaviors
Lin, Meizhen
;
Ling, Qian
;
Liu, Yanling
;
Hu, Rong
- In:
International journal of hospitality management
97
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012820015
Saved in:
5
Construction of a service quality scale for the online food delivery industry
Cheng, Ching-Chan
;
Chang, Ya-Yuan
;
Chen, Cheng-Ta
- In:
International journal of hospitality management
95
(
2021
),
pp. 1-15
Persistent link: https://www.econbiz.de/10012547904
Saved in:
6
How do dynamic capabilities explain hotel performance?
Pereira-Moliner, Jorge
;
Molina Azorín, José Francisco
; …
- In:
International journal of hospitality management
98
(
2021
),
pp. 1-9
Persistent link: https://www.econbiz.de/10013198480
Saved in:
7
Should the EFQM excellence model be adapted for specific industries? : a restaurant sector example
Liu, Yung-Lun
;
Ko, Pen-Fa
;
Chiang, Jui-Te
;
Shyr, Wen-Jye
- In:
International journal of hospitality management
92
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012425083
Saved in:
8
Developing ambidexterity through quality management and their effects on performance
Pertusa-Ortega, Eva M.
;
Tarí, Juan José
; …
- In:
International journal of hospitality management
92
(
2021
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012425201
Saved in:
9
Self-service technology kiosk design for restaurants : an QFD application
Park, Soona
;
Letho, Xinran
;
Letho, Mark
- In:
International journal of hospitality management
92
(
2021
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012425712
Saved in:
10
Are you good enough? : CSR, quality management and corporate financial performance in the hospitality industry
Franco, Stefano
;
Caroli, Matteo
;
Cappa, Francesco
;
Del …
- In:
International journal of hospitality management
88
(
2020
),
pp. 1-12
Persistent link: https://www.econbiz.de/10012293891
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