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type:"article"
~isPartOf:"Journal of business research : JBR"
~isPartOf:"Journal of food products marketing"
~isPartOf:"Total quality management & business excellence"
~subject:"Customer satisfaction"
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Search: subject_exact:"Unscharfe Logik"
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Customer satisfaction
Fuzzy sets
106
Fuzzy-Set-Theorie
106
Innovation
25
Innovation management
18
Innovationsmanagement
18
Qualitative Methode
15
Qualitative method
15
Dienstleistungsqualität
12
Service quality
12
Quality management
11
Qualitätsmanagement
11
fsQCA
11
Fuzzy set qualitative comparative analysis
10
Consumer behaviour
9
Konsumentenverhalten
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Firm performance
8
Unternehmenserfolg
8
Kundenzufriedenheit
7
AHP approach
6
AHP-Verfahren
6
Decision
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Entscheidung
6
Multi-criteria analysis
6
Multikriterielle Entscheidungsanalyse
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Operations Research
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Operations research
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Qualitative comparative analysis
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Welt
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World
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Fuzzy set qualitative comparative analysis (fsQCA)
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Fuzzy-set qualitative comparative analysis
5
Performance measurement
5
Performance-Messung
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Beziehungsmarketing
4
Brand image
4
Brand management
4
FsQCA
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4
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Abebe, Birhanu Beshah
1
Azad, Mohsen Farzaneh
1
Beheshtinia, Mohammad Ali
1
Chang, Chao-Chin
1
Chen, Li-Fei
1
Chiu, Fu-Hsuan
1
Disegna, Marta
1
Dvivedi, Akshay
1
Filketu, Sisay
1
Gonnon, Martin
1
Hsiao, Yu-Hsiang
1
Hsu, Shih-yun
1
Marshall, Roger
1
Miranda, Sandra
1
Mohsenian, Fereshte
1
Prayag, Girish
1
Queiró, Rita
1
Safari, Sepehr
1
Shokouhyar, Sajjad
1
Taheri, Babak
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Journal of business research : JBR
Journal of food products marketing
Total quality management & business excellence
International journal of production research
4
International journal of services, economics and management
4
Journal of air transport management
4
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
4
Fuzzy economic review : the review of the International Association for Fuzzy-Set Management and Economy
3
Transportation research / E : an international journal
2
Administrative Sciences : open access journal
1
Analysis of socio-economic conditions : insights from a fuzzy multidimensional aproach
1
Benchmarking : an international journal
1
Decision Analytics
1
Electronic commerce research and applications
1
Enterprise information systems
1
IEEE transactions on engineering management : EM
1
International journal of business and systems research : IJBSR
1
International journal of economic perspectives : IJEP
1
International journal of education economics and development : IJEED
1
International journal of information technology and management : IJITM
1
International journal of management and decision making : IJMDM
1
International journal of productivity and quality management : IJPQM
1
International journal of quality and innovation
1
International journal of services and operations management
1
International journal of services technology and management : IJSTM
1
International journal of shipping and transport logistics : IJSTL
1
Journal of industrial engineering and management : JIEM
1
Journal of management and strategy : JMS
1
Journal of retailing and consumer services
1
Journal of strategic marketing
1
Management decision : MD
1
Marketing intelligence & planning
1
Modern analysis of customer surveys : with applications using R
1
Modern economy
1
Operational research : an international journal
1
Review of managerial science
1
Service business
1
Socio-economic planning sciences : the international journal of public sector decision-making
1
Supply chain sustainability : modeling and innovative research frameworks
1
The TQM journal : the international review of organizational improvement
1
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ECONIS (ZBW)
7
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date (oldest first)
1
Coping, rumination, and electronic word-of-mouth : segmenting consumer responses to service failure via fuzzy clustering
Gonnon, Martin
;
Taheri, Babak
;
Disegna, Marta
;
Prayag, …
- In:
Journal of business research : JBR
166
(
2023
),
pp. 1-15
Persistent link: https://www.econbiz.de/10014380316
Saved in:
2
A fuzzy QFD approach using SERVQUAL and Kano models under budget constraint for hotel services
Beheshtinia, Mohammad Ali
;
Azad, Mohsen Farzaneh
- In:
Total quality management & business excellence
30
(
2019
)
7
,
pp. 808-830
Persistent link: https://www.econbiz.de/10012199789
Saved in:
3
Decision-making on job satisfaction improvement programmes using fuzzy QFD model : a case study in Ethiopia
Filketu, Sisay
;
Dvivedi, Akshay
;
Abebe, Birhanu Beshah
- In:
Total quality management & business excellence
30
(
2019
)
10
,
pp. 1068-1091
Persistent link: https://www.econbiz.de/10012199815
Saved in:
4
Improving candy industry competitiveness : retailers' perception regarding customer satisfaction
Shokouhyar, Sajjad
;
Safari, Sepehr
;
Mohsenian, Fereshte
- In:
Journal of food products marketing
24
(
2018
)
6
,
pp. 761-783
Persistent link: https://www.econbiz.de/10011965072
Saved in:
5
Perceived service quality and customer satisfaction : a fuzzy set QCA approach in the railway sector
Miranda, Sandra
;
Tavares, Patrícia
;
Queiró, Rita
- In:
Journal of business research : JBR
89
(
2018
),
pp. 371-377
Persistent link: https://www.econbiz.de/10011881817
Saved in:
6
Configurational path to customer satisfaction and stickiness for a restaurant chain using fuzzy set qualitative comparative analysis
Hsiao, Yu-Hsiang
;
Chen, Li-Fei
;
Chang, Chao-Chin
;
Chiu, …
- In:
Journal of business research : JBR
69
(
2016
)
8
,
pp. 2939-2949
Persistent link: https://www.econbiz.de/10011507829
Saved in:
7
General theory of cultures' consequences on international tourism behavior
Woodside, Arch G.
;
Hsu, Shih-yun
;
Marshall, Roger
- In:
Journal of business research : JBR
64
(
2011
)
8
,
pp. 785-799
Persistent link: https://www.econbiz.de/10009229010
Saved in:
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