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type:"article"
~isPartOf:"Journal of business research : JBR"
~isPartOf:"Total quality management & business excellence"
~subject:"Customer satisfaction"
~subject:"Fuzzy-set qualitative comparative analysis"
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Customer satisfaction
Fuzzy-set qualitative comparative analysis
Fuzzy sets
105
Fuzzy-Set-Theorie
105
Innovation
25
Innovation management
18
Innovationsmanagement
18
Qualitative Methode
15
Qualitative method
15
Dienstleistungsqualität
12
Service quality
12
Quality management
11
Qualitätsmanagement
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fsQCA
11
Fuzzy set qualitative comparative analysis
10
Consumer behaviour
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Konsumentenverhalten
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Firm performance
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Unternehmenserfolg
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AHP-Verfahren
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Decision
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Entscheidung
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Kundenzufriedenheit
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Multi-criteria analysis
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Multikriterielle Entscheidungsanalyse
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Operations Research
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Operations research
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Qualitative comparative analysis
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Welt
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World
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Fuzzy set qualitative comparative analysis (fsQCA)
5
Performance measurement
5
Performance-Messung
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Beziehungsmarketing
4
Brand image
4
Brand management
4
FsQCA
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Fuzzy set QCA
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11
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Saridakis, Charalampos
2
Skarmeas, Dionysis
2
Abebe, Birhanu Beshah
1
Agarwal, Shaurya
1
Azad, Mohsen Farzaneh
1
Beheshtinia, Mohammad Ali
1
Chang, Chao-Chin
1
Chen, Li-Fei
1
Chiu, Fu-Hsuan
1
Dionísio, Andreia Teixeira Marques
1
Disegna, Marta
1
Dvivedi, Akshay
1
Ferreira, Paulo
1
Filketu, Sisay
1
Gonnon, Martin
1
Hsiao, Yu-Hsiang
1
Hsu, Shih-yun
1
Huang, Chieh-Wei
1
Huarng, Kun-Huang
1
Kachroo, Pushkin
1
Krishen, Anjala S.
1
Leonidou, Constantinos N.
1
Lisboa, Ana
1
Marshall, Roger
1
Miranda, Sandra
1
Prayag, Girish
1
Queiró, Rita
1
Raschke, Robyn L.
1
Taheri, Babak
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Journal of business research : JBR
Total quality management & business excellence
International journal of production research
4
International journal of services, economics and management
4
Journal of air transport management
4
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
4
Fuzzy economic review : the review of the International Association for Fuzzy-Set Management and Economy
3
Transportation research / E : an international journal
2
Administrative Sciences : open access journal
1
Analysis of socio-economic conditions : insights from a fuzzy multidimensional aproach
1
Benchmarking : an international journal
1
Decision Analytics
1
Electronic commerce research and applications
1
Enterprise information systems
1
IEEE transactions on engineering management : EM
1
International journal of business and systems research : IJBSR
1
International journal of economic perspectives : IJEP
1
International journal of education economics and development : IJEED
1
International journal of information technology and management : IJITM
1
International journal of management and decision making : IJMDM
1
International journal of productivity and quality management : IJPQM
1
International journal of quality and innovation
1
International journal of services and operations management
1
International journal of services technology and management : IJSTM
1
International journal of shipping and transport logistics : IJSTL
1
Journal of food products marketing
1
Journal of industrial engineering and management : JIEM
1
Journal of management and strategy : JMS
1
Journal of marketing analytics : JMA
1
Journal of purchasing and supply management
1
Journal of retailing and consumer services
1
Journal of strategic marketing
1
Management decision : MD
1
Marketing intelligence & planning
1
Modern analysis of customer surveys : with applications using R
1
Modern economy
1
Operational research : an international journal
1
Review of managerial science
1
Service business
1
Socio-economic planning sciences : the international journal of public sector decision-making
1
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ECONIS (ZBW)
11
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1
Coping, rumination, and electronic word-of-mouth : segmenting consumer responses to service failure via fuzzy clustering
Gonnon, Martin
;
Taheri, Babak
;
Disegna, Marta
;
Prayag, …
- In:
Journal of business research : JBR
166
(
2023
),
pp. 1-15
Persistent link: https://www.econbiz.de/10014380316
Saved in:
2
A fuzzy QFD approach using SERVQUAL and Kano models under budget constraint for hotel services
Beheshtinia, Mohammad Ali
;
Azad, Mohsen Farzaneh
- In:
Total quality management & business excellence
30
(
2019
)
7
,
pp. 808-830
Persistent link: https://www.econbiz.de/10012199789
Saved in:
3
Decision-making on job satisfaction improvement programmes using fuzzy QFD model : a case study in Ethiopia
Filketu, Sisay
;
Dvivedi, Akshay
;
Abebe, Birhanu Beshah
- In:
Total quality management & business excellence
30
(
2019
)
10
,
pp. 1068-1091
Persistent link: https://www.econbiz.de/10012199815
Saved in:
4
Perceived service quality and customer satisfaction : a fuzzy set QCA approach in the railway sector
Miranda, Sandra
;
Tavares, Patrícia
;
Queiró, Rita
- In:
Journal of business research : JBR
89
(
2018
),
pp. 371-377
Persistent link: https://www.econbiz.de/10011881817
Saved in:
5
Configurational path to customer satisfaction and stickiness for a restaurant chain using fuzzy set qualitative comparative analysis
Hsiao, Yu-Hsiang
;
Chen, Li-Fei
;
Chang, Chao-Chin
;
Chiu, …
- In:
Journal of business research : JBR
69
(
2016
)
8
,
pp. 2939-2949
Persistent link: https://www.econbiz.de/10011507829
Saved in:
6
Entrepreneurial orientation pathways to performance : a fuzzy-set analysis
Lisboa, Ana
;
Skarmeas, Dionysis
;
Saridakis, Charalampos
- In:
Journal of business research : JBR
69
(
2016
)
4
,
pp. 1319-1324
Persistent link: https://www.econbiz.de/10011446668
Saved in:
7
Framing the value and valuing the frame? : algorithms for child safety seat use
Krishen, Anjala S.
;
Agarwal, Shaurya
;
Kachroo, Pushkin
; …
- In:
Journal of business research : JBR
69
(
2016
)
4
,
pp. 1503-1509
Persistent link: https://www.econbiz.de/10011447389
Saved in:
8
What are the conditions for good innovation results? : a fuzzy-set approach for European Union
Ferreira, Paulo
;
Dionísio, Andreia Teixeira Marques
- In:
Journal of business research : JBR
69
(
2016
)
11
,
pp. 5396-5400
Persistent link: https://www.econbiz.de/10011590365
Saved in:
9
Evaluating the performance of biotechnology companies by causal recipes
Huang, Chieh-Wei
;
Huarng, Kun-Huang
- In:
Journal of business research : JBR
68
(
2015
)
4
,
pp. 851-856
Persistent link: https://www.econbiz.de/10010504963
Saved in:
10
Examining the role of CSR skepticism using fuzzy-set qualitative comparative analysis
Skarmeas, Dionysis
;
Leonidou, Constantinos N.
; …
- In:
Journal of business research : JBR
67
(
2014
)
9
,
pp. 1796-1805
Persistent link: https://www.econbiz.de/10010379228
Saved in:
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