//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
type:"article"
~subject:"Emotion"
~subject:"Quality management"
~type_genre:"Conference paper"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject_exact:"Servicequalität"
Narrow search
Delete all filters
| 4 applied filters
Year of publication
From:
To:
Subject
All
Emotion
Quality management
Dienstleistungsqualität
140
Service quality
140
Customer satisfaction
49
Kundenzufriedenheit
49
Qualitätsmanagement
34
Consumer behaviour
29
Konsumentenverhalten
29
Beziehungsmarketing
24
Relationship marketing
24
Hospital
16
Krankenhaus
16
Financial audit
12
Wirtschaftsprüfung
12
Gesundheitsversorgung
11
Health care
11
Higher education institution
11
Hochschule
11
Product quality
11
Produktqualität
11
Dienstleistungssektor
10
Service industry
10
Gesundheitswesen
9
Health care system
9
Patienten
8
Patients
8
service quality
8
E-commerce
7
Electronic Commerce
7
Innovation adoption
7
Innovationsakzeptanz
7
Online retailing
7
Online-Handel
7
Quality
7
Einzelhandel
6
Measurement
6
Messung
6
Retail trade
6
Arbeitszufriedenheit
5
Financial statement audit
5
more ...
less ...
Online availability
All
Undetermined
27
Free
1
Type of publication
All
Article
Book / Working Paper
2
Type of publication (narrower categories)
All
Conference paper
Article in journal
2,210
Aufsatz in Zeitschrift
2,210
Aufsatz im Buch
167
Book section
167
Konferenzbeitrag
37
Case study
23
Fallstudie
23
Reprint
3
Collection of articles of several authors
1
Interview
1
Mehrbändiges Werk
1
Multi-volume publication
1
Sammelwerk
1
more ...
less ...
Language
All
English
36
German
1
Author
All
He, Zhen
2
Rönnbäck, Åsa
2
AlShareef, Mohammed Abdullah
1
Amorim, Marlene
1
Anttila, Juhani
1
Awasthi, Anjali
1
Boaz, Annette
1
Bäckström, Ingela
1
Camgöz-Akdağ, Hatice
1
Casadesús, Martí
1
Cronemyr, Peter
1
Dahari, Zainurin
1
Deng, Yujia
1
Douglas, Jacqueline
1
El-Tawansi, Muhammad Abdullah Yassin
1
Elsheikh, Ahmed Mohamed
1
Enquist, Bo
1
Ergin, K. Nazlı
1
Ferretti, Marco
1
Fielden, Jonathan
1
Fotiadis, Anestis K.
1
Frisch, Dominik
1
Gager, Melanie
1
Gowen, Charles, III.
1
Hartono, Markus
1
He, Shuguang
1
Huang, Dali
1
Humphries, Jacqueline
1
Hussin, Husnayati
1
Imer, H. Pınar
1
Jaca, Carmen
1
Jahn Kassim, Puteri Nemie
1
Jain, Sanjay K.
1
Jain, Sonali
1
Jochem, Roland
1
Johnson, Mikael
1
Jussila, Kari
1
Karapetrovic, Stanislav
1
Karout, Racha
1
Khanna, Vandana Tandon
1
more ...
less ...
Published in...
All
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
9
International journal of quality and service sciences
8
Business process management journal
5
The TQM journal : the international review of organizational improvement
3
Advances in applied economic research : proceedings of the 2016 International Conference on Applied Economics (ICOAE)
1
Die Organisation von Hochschulen in Theorie und Praxis : Forschungen zur Reform des Wissenschaftsbetriebes
1
Driving Quality Management and Sustainability in VUCA Environments : 4th International Conference on Quality Innovation and Sustainability (ICQIS), Setubal, Portugal, May 22-23, 2023
1
Information technology and management
1
International journal of quality & reliability management
1
Journal of electronic commerce in organizations : the international journal of electronic commerce in modern organizations ; an official publication of the Information Resources Management Association
1
Journal of health organization and management
1
Mathematics in business management : [International Conference on Mathematics in Engineering and Business Management during 9 - 10 March 2012, Chennai, India]
1
Proceedings of the 2017 Euro-Asia Conference on Environment and CSR: Tourism, Society and Education Session ; Part 2
1
Research in the decision sciences for global business : best papers from the 2013 annual conference
1
South Asian journal of management : SAJM
1
The journal of consumer marketing
1
more ...
less ...
Source
All
ECONIS (ZBW)
37
Showing
1
-
10
of
37
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Total quality service in digital era
Schiavone, Francesco
;
Pietronudo, Maria Cristina
; …
- In:
The TQM journal : the international review of …
35
(
2023
)
5
,
pp. 1170-1193
Persistent link: https://www.econbiz.de/10014321605
Saved in:
2
A new model for Quality 4.0
Humphries, Jacqueline
;
Ryan, Alan
;
Ven, Pepijn van de
- In:
Driving Quality Management and Sustainability in VUCA …
,
(pp. 185-198)
.
2024
Persistent link: https://www.econbiz.de/10014549492
Saved in:
3
Developing Internet of Things-related ISO 10001 Hand Hygiene Privacy Codes in healthcare
Ortiz, María Belén
;
Karapetrovic, Stanislav
- In:
The TQM journal : the international review of …
35
(
2023
)
5
,
pp. 1194-1210
Persistent link: https://www.econbiz.de/10014321611
Saved in:
4
Erfolgsfaktoren bei hochschulweiten Veränderungsprozessen am Beispiel der Systemakkreditierung
Wendt, Claudia
;
Frisch, Dominik
- In:
Die Organisation von Hochschulen in Theorie und Praxis …
,
(pp. 83-98)
.
2019
Persistent link: https://www.econbiz.de/10012134094
Saved in:
5
On the service quality management in the hotel industry from the perspective of all-for-one tourism
Wang, Jing
-
2018
Persistent link: https://www.econbiz.de/10011809645
Saved in:
6
Application of affective engineering to service industries : feelings from airlines' in-flight service elements
Park, Min-Je
;
Park, Jong Woo
;
Yoo, Hanjoo
- In:
Total quality management & business excellence : an …
29
(
2018
)
9
,
pp. 1025-1042
Persistent link: https://www.econbiz.de/10011918825
Saved in:
7
Design of extended warranty service in a dual supply channel
He, Zhen
;
Huang, Dali
;
He, Shuguang
- In:
Total quality management & business excellence : an …
29
(
2018
)
9
,
pp. 1089-1107
Persistent link: https://www.econbiz.de/10011918857
Saved in:
8
Z and W charts for controlling service processes
Requeijo, José Gomes
;
Puga-Leal, Rogério
;
Matos, Ana Sofia
- In:
International journal of quality & reliability management
34
(
2017
)
2
,
pp. 295-306
Persistent link: https://www.econbiz.de/10011624596
Saved in:
9
Assessment of patient safety culture : a comparative case study between physicians and nurses
Elsheikh, Ahmed Mohamed
;
AlShareef, Mohammed Abdullah
; …
- In:
Business process management journal
23
(
2017
)
4
,
pp. 792-810
Persistent link: https://www.econbiz.de/10011723274
Saved in:
10
Field quality metrics - findings and recommendations
Palmquist, Brian
- In:
Business process management journal
23
(
2017
)
4
,
pp. 811-821
Persistent link: https://www.econbiz.de/10011723276
Saved in:
1
2
3
4
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->