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~type_genre:"Aufsatz im Buch"
~type_genre:"Bibliografie enthalten"
~type_genre:"Fallstudie"
~type_genre:"Market information"
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Search: subject_exact:"Servicequalität"
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Dienstleistungsqualität
1,152
Service quality
1,152
Beziehungsmarketing
191
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191
Quality management
173
Qualitätsmanagement
173
Customer satisfaction
164
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Health care system
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Lieferantenmanagement
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Supplier relationship management
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Bewertung
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Evaluation
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Financial audit
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Higher education institution
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Product quality
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Produktqualität
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Bruhn, Manfred
14
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8
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8
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6
Georgi, Dominik
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5
Falk, Tomas
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Pepels, Werner
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Stauss, Bernd
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Hadwich, Karsten
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Caldwell, Cam
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3
Gouthier, Matthias H. J.
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Hansen, Ursula
3
Hennig-Thurau, Thorsten
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Hogreve, Jens
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Klausegger, Claudia
3
Knieps, Günter
3
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3
Philippe, Jean
3
Shahin, Arash
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Smith, Alan D.
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Wieseke, Jan
3
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3
Šindelář, Michal
3
Aakash, Aakash
2
Aggarwal, Anu Gupta
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Service Excellence als Impulsgeber : Strategien - Management - Innovationen - Branchen ; Bernd Stauss zum 60. Geburtstag
16
Serviceorientierung im Unternehmen : Forum Dienstleistungsmanagement
16
Service Levels in der Logistik : mit KPIs und SLAs erfolgreich steuern
12
Dienstleistungsqualität : Konzepte - Methoden - Erfahrungen
11
Management, Prozessgestaltung, Kundenperspektive
8
Service Design : innovative Services und exzellente Kundenerlebnisse gestalten
7
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
7
Zukunft der Krankenhausversorgung : Qualität, Wettbewerb und neue Steuerungsansätze im DRG-System
7
Internal Branding : wie Sie Ihre Mitarbeiter zu Markenbotschaftern machen
6
Progress in the competitive agenda in the postal and delivery sector
6
Achieving competitive advantage through quality management
5
Dienstleistungsmanagement im Krankenhaus ; 2
5
Dienstleistungsorientierung in der universitären Ausbildung : mehr Qualität im betriebswirtschaftlichen Studium ; Festschrift für Prof. Dr. Ursula Hansen zum 60. Geburtstag
5
LISS 2012 ; Vol. 1
5
Marketing in the new global order : challenges and opportunities
5
Service quality and management
5
Understanding digital industry : proceedings of the Conference on Managing Digital Industry, Technology and Entrepreneurship (CoMDITE 2019), July 10-11, 2019, Bandung, Indonesia
5
A Research Agenda for Service Marketing
4
Business technologies in contemporary organizations : adoption, assimilation, and institutionalization
4
Dienstleistungscontrolling
4
Dienstleistungsmanagement im Krankenhaus ; 1
4
Dienstleistungsmarketing : Impulse für Forschung und Management ; [Workshop Dienstleistungsmarketing im November 2003]
4
Economics of grids, clouds, systems, and services : 7th international workshop, GECON 2010, Ischia, Italy, August 31, 2010 ; proceedings
4
Electronic Services
4
Erfolgsfaktor Kundenorientierung : aktuelle Ansätze in der Vermögensberatung aus Sicht unterschiedlicher Marktteilnehmer
4
Global cases on hospitality industry
4
Handbuch Gesundheitstourismus : Grundlagen in Gesundheit, Freizeit und Tourismus
4
Health care issues in the United States and Japan
4
Interaktionen im Dienstleistungsbereich
4
International journal of services and operations management
4
Produktivität von Customization Services : Messung, Bewertung und Steuerung am Beispiel industrieller Dienstleistungen
4
Qualitätsmanagement im Dienstleistungsbereich : Assessment - Sicherung - Entwicklung
4
Qualitätsmanagement im Gesundheitswesen
4
The service industries journal
4
9. Münsteraner Facility-Management-Tag : [Tagungsband ... Termin: 8. November 2011, Ort: Messe- und Congress-Centrum Halle Münsterland, Münster]
3
Accountability and responsibility in health care : issues in addressing an emerging global challenge
3
Advances in applied economics, business and development
3
Competitive advantage : strategies, management and performance
3
Corporate Practices: Policies, Methodologies, and Insights in Organizational Management : International Conference on Entrepreneurship and the Economy in an Era of Uncertainty 2023
3
Corporate strategies & innovations in the emerging global economy
3
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ECONIS (ZBW)
1,152
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1
Perception about inventory management and control at quick service restaurants
Saibal Kumar Saha
;
Roy, Arun
- In:
Strategies for environmentally responsible supply chain …
,
(pp. 228-247)
.
2024
Persistent link: https://www.econbiz.de/10014532517
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2
A growth-share matrix of service marketing research themes
Furrer, Olivier
;
Baillod, Chloé
;
Landry, Mikèle
- In:
A Research Agenda for Service Marketing
,
(pp. 3-20)
.
2024
Persistent link: https://www.econbiz.de/10014517859
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3
Service robots and their implications for service delivery
Wirtz, Jochen
;
Kunz, Werner H.
;
Paluch, Stefanie
; …
- In:
A Research Agenda for Service Marketing
,
(pp. 23-43)
.
2024
Persistent link: https://www.econbiz.de/10014517864
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4
Emotions in service encounters : a review and research agenda
Delcourt, Cécile
- In:
A Research Agenda for Service Marketing
,
(pp. 93-129)
.
2024
Persistent link: https://www.econbiz.de/10014517956
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5
Intercultural service encounters in the post-COVID-19 world : a research agenda
Sharma, Piyush
- In:
A Research Agenda for Service Marketing
,
(pp. 283–298)
.
2024
Persistent link: https://www.econbiz.de/10014517997
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6
Augmented Reality (AR) in retailing : customers' experience in luxury fashion
Mekonnen, Aster
- In:
Digital Transformation for Fashion and Luxury Brands : …
,
(pp. 91-106)
.
2024
Persistent link: https://www.econbiz.de/10014529066
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7
The customer experience with fashion sale robots : a psycho-interpretative framework
Montera, Raffaella
;
Ciasullo, Maria Vincenza
;
Cucari, Nicola
- In:
Digital Transformation for Fashion and Luxury Brands : …
,
(pp. 207-223)
.
2024
Persistent link: https://www.econbiz.de/10014529106
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8
Psychological empowerment and service culture : fostering sustainable service behavior in the banking sector
Sathyamoorthi, Vairamani
;
Ahamed, Sikkander Basheer Inayath
- In:
Corporate Practices: Policies, Methodologies, and …
,
(pp. 963-984)
.
2024
Persistent link: https://www.econbiz.de/10014575123
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9
Factors influencing customer retention in the parcel delivery industry
Zonghong Wu
;
Nuttawut Rojniruttikul
- In:
Corporate Practices: Policies, Methodologies, and …
,
(pp. 789-805)
.
2024
Persistent link: https://www.econbiz.de/10014575003
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10
Factors influencing online platform engagement in fresh fruit e-commerce in China
Tang, Lin
;
Nuttawut Rojniruttikul
- In:
Corporate Practices: Policies, Methodologies, and …
,
(pp. 247-261)
.
2024
Persistent link: https://www.econbiz.de/10014564136
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