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type_genre:"Article in journal"
~isPartOf:"Journal of business research : JBR"
~isPartOf:"The journal of industrial relations : the journal of the Industrial Relations Society of Australia"
~type_genre:"Ratgeber"
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Search: subject_exact:"Call center"
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4
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Journal of business research : JBR
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ECONIS (ZBW)
14
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1
Call me maybe : methods and practical implementation of artificial intelligence in call center arrivals' forecasting
Albrecht, Tobias
;
Rausch, Theresa Maria
;
Derra, …
- In:
Journal of business research : JBR
123
(
2021
),
pp. 267-278
Persistent link: https://www.econbiz.de/10012430508
Saved in:
2
Forecasting time-varying arrivals : impact of direct response advertising on call center performance
Kiygi-Calli, Meltem
;
Weverbergh, Marcel
;
Franses, …
- In:
Journal of business research : JBR
131
(
2021
),
pp. 227-240
Persistent link: https://www.econbiz.de/10012544961
Saved in:
3
Forecasting incoming call volumes in call centers with recurrent Neural Networks
Jalal, Mona Ebadi
;
Hosseini, Monireh
;
Karlsson, Stefan
- In:
Journal of business research : JBR
69
(
2016
)
11
,
pp. 4811-4814
Persistent link: https://www.econbiz.de/10011588472
Saved in:
4
Forecasting intraday call arrivals using the seasonal moving average method
Barrow, Devon K.
- In:
Journal of business research : JBR
69
(
2016
)
12
,
pp. 6088-6096
Persistent link: https://www.econbiz.de/10011597715
Saved in:
5
Asymmetric effects of customer emotions on satisfaction and loyalty in a utilitarian service context
Rychalski, Aude
;
Hudson, Sarah
- In:
Journal of business research : JBR
71
(
2017
),
pp. 84-91
Persistent link: https://www.econbiz.de/10011622501
Saved in:
6
Social perspectives of e-contact center for loyalty building
Park, Jungkun
;
Chung, HoEun
;
Rutherford, Brian
- In:
Journal of business research : JBR
64
(
2011
)
1
,
pp. 34-38
Persistent link: https://www.econbiz.de/10008806357
Saved in:
7
Articulation work skills and the recognition of call centre competences in Australia
Hampson, Ian
;
Junor, Anne
;
Barnes, Alison
- In:
The journal of industrial relations : the journal of …
51
(
2009
)
1
,
pp. 45-58
Persistent link: https://www.econbiz.de/10009517506
Saved in:
8
Introduction: call centres, the networked economy and the value chain
Rainnie, Al
;
Barrett, Rowena
;
Burgess, John
;
Connell, Julia
- In:
The journal of industrial relations : the journal of …
50
(
2008
)
2
,
pp. 195-208
Persistent link: https://www.econbiz.de/10003762468
Saved in:
9
Explaining employees' experience of work in outsourced call centres : the influence of clients, owners and temporary work agencies
Kinnie, Nicholas
;
Purcell, John
;
Adams, Mark
- In:
The journal of industrial relations : the journal of …
50
(
2008
)
2
,
pp. 209-227
Persistent link: https://www.econbiz.de/10003762477
Saved in:
10
Learning to control: training and work organization in Australian call centres
Smith, Andrew
;
Smith, Erica
- In:
The journal of industrial relations : the journal of …
50
(
2008
)
2
,
pp. 243-256
Persistent link: https://www.econbiz.de/10003762492
Saved in:
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