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type_genre:"Article in journal"
~isPartOf:"Journal of retailing"
~subject:"Beziehungsmarketing"
~subject:"Job performance"
~type_genre:"Übersichtsarbeit"
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Search: subject_exact:"Verkäufer"
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Beziehungsmarketing
Job performance
Salespeople
23
Verkaufspersonal
23
Einzelhandel
12
Retail trade
12
Consumer behaviour
7
Konsumentenverhalten
7
Relationship marketing
7
Customer satisfaction
6
Kundenzufriedenheit
6
Arbeitsleistung
5
Arbeitszufriedenheit
5
Job satisfaction
5
Selling
5
Verkauf
5
Arbeitsverhalten
4
Customer service
4
Kundenservice
4
Leistungsmotivation
4
Work behaviour
4
Work motivation
4
Dienstleistungsqualität
3
Frontline employees
3
Internal communication
3
Interne Kommunikation
3
Personality psychology
3
Persönlichkeitspsychologie
3
Service quality
3
Customer experience
2
Employee retention
2
Führungsstil
2
Leadership style
2
Mitarbeiterbindung
2
Online retailing
2
Online-Handel
2
Organizational identification
2
Personal selling
2
Sales performance
2
Viral marketing
2
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8
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10
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Article in journal
Übersichtsarbeit
Aufsatz in Zeitschrift
10
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English
10
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Zablah, Alex R.
2
Agnihotri, Raj
1
Alavi, Sascha
1
Angell, Robert J.
1
Bachrach, Daniel G.
1
Baker, Thomas L.
1
Bakeshloo, Khashayar Afshar
1
Baldus, Brian
1
Beitelspacher, Lauren Skinner
1
Bolander, Willy
1
Boyd, Eric
1
Brown, Tom
1
Calantone, Roger J.
1
Fumagalli, Elena
1
Gremler, Dwayne D.
1
Gwinner, Kevin P.
1
Hughes, Douglas E.
1
Jung, Jin Ho
1
Lee, Na Young
1
Marder, Ben
1
Negreiros, Leticia Fernandes de
1
Noble, Stephanie M.
1
Ogilvie, Jessica
1
Pappas, Alec
1
Rapp, Adam
1
Reinartz, Werner J.
1
Richards, Keith A.
1
Rouziou, Maria
1
Ryari, Hanaa
1
Scholdra, Thomas P.
1
Spreng, Richard A.
1
Vieira, Valter Afonso
1
Wichmann, Julian R. K.
1
Wieseke, Jan
1
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Journal of retailing
Industrial marketing management : the international journal for industrial and high-tech firms
60
The journal of personal selling & sales management : JPSSM
55
The journal of business & industrial marketing
35
Journal of business research : JBR
33
Journal of the Academy of Marketing Science
24
Journal of personal selling & sales management
22
Journal of retailing and consumer services
20
Journal of marketing
16
Journal of business-to-business marketing
11
Journal of marketing theory and practice
8
Journal of service research : JSR
8
The service industries journal
8
European journal of marketing : EJM
7
Marketing intelligence & planning
6
International journal of hospitality management
5
International journal of retail & distribution management
5
Journal of business ethics : JOBE
5
Journal of financial services marketing : JFSM
5
Journal of service research
5
Asia Pacific journal of marketing and logistics
4
Australasian marketing journal
4
Journal of marketing channels : ... distribution systems, strategy, and management
4
Journal of marketing theory and practice : JMTP
4
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
4
Journal of strategic marketing
4
The international journal of bank marketing : IJBM
4
The journal of services marketing
4
Business horizons
3
European journal of marketing
3
Human performance
3
International journal of logistics : research and applications
3
Journal of hospitality marketing & management
3
Journal of managerial issues : JMI
3
Journal of marketing research : JMR
3
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
3
Journal of service theory and practice
3
Market : review for marketing theory and practice
3
Marketing letters : a journal of research in marketing
3
Psychology & marketing
3
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ECONIS (ZBW)
10
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1
-
10
of
10
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articles prioritized
date (newest first)
date (oldest first)
1
A meta-analytic investigation of the organizational identification : job performance relationship in the frontlines
Lee, Na Young
;
Zablah, Alex R.
;
Noble, Stephanie M.
- In:
Journal of retailing
99
(
2023
)
3
,
pp. 370-384
Persistent link: https://www.econbiz.de/10014461658
Saved in:
2
More than machines : the role of the future retail salesperson in enhancing the customer experience
Pappas, Alec
;
Fumagalli, Elena
;
Rouziou, Maria
; …
- In:
Journal of retailing
99
(
2023
)
4
,
pp. 518-531
Persistent link: https://www.econbiz.de/10014465643
Saved in:
3
How and why (imagined) online reviews impact frontline retail encounters
Marder, Ben
;
Angell, Robert J.
;
Boyd, Eric
- In:
Journal of retailing
99
(
2023
)
2
,
pp. 265-279
Persistent link: https://www.econbiz.de/10014321993
Saved in:
4
Reimagining personalization in the physical store
Scholdra, Thomas P.
;
Wichmann, Julian R. K.
;
Reinartz, …
- In:
Journal of retailing
99
(
2023
)
4
,
pp. 563-579
Persistent link: https://www.econbiz.de/10014465653
Saved in:
5
How customer requests influence frontline employee job outcomes : the role of personal appraisal tendencies and situational customer demandingness
Jung, Jin Ho
;
Brown, Tom
;
Zablah, Alex R.
- In:
Journal of retailing
98
(
2022
)
2
,
pp. 315-334
Persistent link: https://www.econbiz.de/10013364288
Saved in:
6
Drown or blossom? : the impact of perceived chronic time pressure on retail salespeople's performance and customer-salesperson relationships
Ryari, Hanaa
;
Alavi, Sascha
;
Wieseke, Jan
- In:
Journal of retailing
97
(
2021
)
2
,
pp. 217-237
Persistent link: https://www.econbiz.de/10012648989
Saved in:
7
Perceptual differences regarding leadership between the store manager and employees and its impact on frontline sales performance : a research note
Vieira, Valter Afonso
;
Negreiros, Leticia Fernandes de
; …
- In:
Journal of retailing
97
(
2021
)
3
,
pp. 347-358
Persistent link: https://www.econbiz.de/10013256047
Saved in:
8
Driving in-role and extra-role brand performance among retail frontline salespeople : antecedents and the moderating role of customer orientation
Hughes, Douglas E.
;
Richards, Keith A.
;
Calantone, Roger J.
- In:
Journal of retailing
95
(
2019
)
2
,
pp. 130-143
Persistent link: https://www.econbiz.de/10012102968
Saved in:
9
Perceived customer showrooming behavior and the effect on retail salesperson self-efficacy and performance
Rapp, Adam
;
Baker, Thomas L.
;
Bachrach, Daniel G.
; …
- In:
Journal of retailing
91
(
2015
)
2
,
pp. 358-369
Persistent link: https://www.econbiz.de/10011309647
Saved in:
10
Rapport-building behaviors used by retail employees
Gremler, Dwayne D.
;
Gwinner, Kevin P.
- In:
Journal of retailing
84
(
2008
)
3
,
pp. 308-324
Persistent link: https://www.econbiz.de/10003782192
Saved in:
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