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type_genre:"Article in journal"
~person:"Ahasanul Haque"
~person:"Izogo, Ernest Emeka"
~person:"Negi, Rakshit"
~subject:"Beziehungsmarketing"
~type_genre:"Business report"
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Search: subject_exact:"Telekommunikationssektor"
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Beziehungsmarketing
Telecommunications industry
10
Telekommunikationssektor
10
Customer satisfaction
8
Dienstleistungsqualität
8
Kundenzufriedenheit
8
Service quality
8
Relationship marketing
7
Consumer behaviour
5
Ethiopia
5
Konsumentenverhalten
5
Äthiopien
5
Mobile communications
4
Mobilkommunikation
4
Nigeria
4
Telecommunications
4
Telekommunikation
4
Customer commitment
3
Dienstleistungssektor
3
Service industry
3
Service reliability
3
Attitudinal loyalty
2
Customer service
2
Kundenservice
2
Service assurance
2
Affective commitment
1
Apology
1
Beschwerdemanagement
1
Complaint management
1
Continuance commitment
1
Customer loyalty
1
Customer switching
1
Customer value
1
Customers satisfaction
1
Ethiopian Telecommunications Corporation <Addis Abeba>
1
Explanation
1
Internet
1
Internet service provider
1
Kundenwert
1
Marketing management
1
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Article
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Article in journal
Business report
Aufsatz in Zeitschrift
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English
7
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Ahasanul Haque
Izogo, Ernest Emeka
Negi, Rakshit
Quach, Sara
3
Thaichon, Paramaporn
3
Akroush, Mamoun N.
2
Becker, Jan U.
2
Diwan, Saloni Pawan
2
Gustafsson, Anders
2
Murugan, Rajeswari
2
Rahul, T.
2
Rajendran, G.
2
Saroha, Rituraj
2
Sesé, F. Javier
2
Spann, Martin
2
Wong, Ken Kwong-kay
2
Abass, Hassanat
1
Abd-Elrahman, Abd-Elrahman Hassanein
1
Abu ElSamen, Amjad A.
1
Abu-ElSamen, Amjad A.
1
Adeniyi, Adegbuyi Omotayo
1
Adnan, Awais
1
Ahmad, Suhel
1
Al-Busaidi, Kamla Ali
1
Al-Karaghouli, Wafi
1
Al-Manasrah, Excimirey
1
Al-Obeidat, Feras
1
Al-Qatawneh, Manar
1
Al-Weshah, Ghazi A.
1
Al-Zadjali, Mohamed
1
Alhakimi, Wail
1
Alhawari, Samer
1
Alshaabani, Ayman
1
Alshurideh, Muhammad
1
Altas, Dilek
1
Amin, Adnan
1
Amireh, Mohannad
1
Ammari, Nedra Bahri
1
Amoako, George K.
1
Anwar, Sajid
1
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African journal of business and economic research : AJBER
1
African journal of economic and management studies : AJEMS
1
International journal of electronic customer relationship management : IJECRM
1
International journal of quality & reliability management
1
International journal of quality and service sciences
1
Journal of retailing and consumer services
1
The TQM journal : the international review of organizational improvement
1
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ECONIS (ZBW)
7
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1
Customer loyalty in telecom service sector : the role of service quality and customer commitment
Izogo, Ernest Emeka
- In:
The TQM journal : the international review of …
29
(
2017
)
1
,
pp. 19-36
Persistent link: https://www.econbiz.de/10011648817
Saved in:
2
The mediating influence of service failure explanation on customer repurchase intention through customers satisfaction
Arun Kumar Tarofder
;
Nikhashemi, Seyed Rajab
;
Azam, S. …
- In:
International journal of quality and service sciences
8
(
2016
)
4
,
pp. 516-535
Persistent link: https://www.econbiz.de/10011641344
Saved in:
3
Antecedents of attitudinal loyalty in a telecom service sector : the Nigerian case
Izogo, Ernest Emeka
- In:
International journal of quality & reliability management
33
(
2016
)
6
,
pp. 747-768
Persistent link: https://www.econbiz.de/10011591125
Saved in:
4
Determinants of attitudinal loyalty in Nigerian telecom service sector : does commitment play a mediating role?
Izogo, Ernest Emeka
- In:
Journal of retailing and consumer services
23
(
2015
),
pp. 107-117
Persistent link: https://www.econbiz.de/10010503921
Saved in:
5
Customer-perceived relationship quality and satisfaction : a case of Ethiopian Telecommunication Corporation
Negi, Rakshit
;
Ketema, Eyob
- In:
African journal of economic and management studies : AJEMS
4
(
2013
)
1
,
pp. 109-121
Persistent link: https://www.econbiz.de/10009753306
Saved in:
6
An empirical assessment of customer switching behavior in the Nigerian telecom industry
Izogo, Ernest Emeka
- In:
African journal of business and economic research : AJBER
8
(
2013
)
1
,
pp. 61-82
Persistent link: https://www.econbiz.de/10009783121
Saved in:
7
Factorial and regression analyses of relationship marketing antecedents and customer loyalty : the Ethiopian telecommunications perspective
Negi, Rakshit
- In:
International journal of electronic customer …
4
(
2010
)
3
,
pp. 252-263
Persistent link: https://www.econbiz.de/10008826197
Saved in:
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