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type_genre:"Article in journal"
~person:"Ahmad, Bilal"
~person:"Hughes, Douglas E."
~subject:"Business-to-business marketing"
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Business-to-business marketing
Salespeople
21
Verkaufspersonal
21
Selling
11
Verkauf
11
B-to-B-Marketing
5
Lieferantenmanagement
5
Supplier relationship management
5
Arbeitsverhalten
4
Beziehungsmarketing
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Dienstleistungsqualität
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Relationship marketing
4
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Beschwerdemanagement
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Complaint management
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Customer satisfaction
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Intrinsic motivation
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Leadership style
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Leistungsmotivation
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Motivation
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Organisationale Ambidextrie
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Personal selling
3
Service recovery performance
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Arbeitsleistung
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Consumer behaviour
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Einzelhandel
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Employee retention
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Article in journal
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Ahmad, Bilal
Hughes, Douglas E.
Svensson, Göran
9
Rangarajan, Deva
8
Rodríguez, Rocío
8
Schmitz, Christian
8
Agnihotri, Raj
6
Schwepker, Charles H. <Jr.>
6
Høgevold, Nils M.
5
Itani, Omar S.
5
Otero-Neira, Carmen
5
Pullins, Ellen
5
Terho, Harri
5
Adamson, Brent
4
Ahearne, Michael
4
Alavi, Sascha
4
Bush, Alan J.
4
Dingus, Rebecca
4
Dixon, Matthew
4
Good, Megan C.
4
Høgevold, Nils
4
Johnson, Jeff S.
4
Sridhar, Shrihari
4
Toman, Nicholas
4
Badrinarayanan, Vishag
3
Corsaro, Daniela
3
Echchakoui, Saïd
3
Friend, Scott B.
3
Habel, Johannes
3
Krush, Michael T.
3
Lilien, Gary L.
3
Lussier, Bruno
3
Maggioni, Isabella
3
Paesbrugghe, Bert
3
Panagopoulos, Nikolaos G.
3
Parvinen, Petri
3
Roberts-Lombard, Mornay
3
Rodriguez, Michael
3
Sharma, Arun
3
Shi, Huanhuan
3
Ulaga, Wolfgang
3
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Published in...
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Asia Pacific journal of marketing and logistics
2
Journal of marketing
2
The journal of personal selling & sales management : JPSSM
1
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All
ECONIS (ZBW)
5
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1
Does polychronicity among sales employees develop B2B service recovery? : a dual assessment through ambidextrous leadership
Ahmad, Bilal
;
Yuan, Jingbo
;
Akhtar, Nadeem
;
Waheed, Abdul
- In:
Asia Pacific journal of marketing and logistics
35
(
2023
)
11
,
pp. 2785-2807
Persistent link: https://www.econbiz.de/10014430285
Saved in:
2
Identifying aggressive versus ethical sales supervision in B2B service recovery : a multilevel perspective
Ahmad, Bilal
;
Liu, Da
;
Akhtar, Nadeem
;
Akbar, Muhammad …
- In:
Asia Pacific journal of marketing and logistics
34
(
2022
)
10
,
pp. 2331-2349
Persistent link: https://www.econbiz.de/10013553003
Saved in:
3
On the nature of international sales and sales management research : a social network-analytic perspective
Schrock, Wyatt A.
;
Zhao, Yanhui
;
Richards, Keith A.
; …
- In:
The journal of personal selling & sales management : JPSSM
38
(
2018
)
1
,
pp. 56-77
Persistent link: https://www.econbiz.de/10011936237
Saved in:
4
Social networks within sales organizations : their development and importance for salesperson performance
Bolander, Willy
;
Satornino, Cinthia B.
;
Hughes, Douglas E.
- In:
Journal of marketing
79
(
2015
)
6
,
pp. 1-16
Persistent link: https://www.econbiz.de/10011410739
Saved in:
5
Energizing the reseller's sales force : the power of brand identification
Hughes, Douglas E.
;
Ahearne, Michael
- In:
Journal of marketing
74
(
2010
)
4
,
pp. 81-96
Persistent link: https://www.econbiz.de/10008826529
Saved in:
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