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type_genre:"Article in journal"
~person:"Forsythe, Sandra"
~person:"Hjort, Klas"
~subject:"Consumer behaviour"
~type_genre:"Amtsdruckschrift"
~type_genre:"Case study"
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Consumer behaviour
Online retailing
17
Online-Handel
17
Konsumentenverhalten
16
E-commerce
8
Electronic Commerce
8
Beziehungsmarketing
6
Relationship marketing
6
Innovation adoption
5
Innovationsakzeptanz
5
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5
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5
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2
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2
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2
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2
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2
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2
Fashion
2
Kaufentscheidung
2
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2
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Article in journal
Amtsdruckschrift
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Aufsatz in Zeitschrift
16
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English
16
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Forsythe, Sandra
Hjort, Klas
Law, Chun Hung Roberts
12
Chung, Namho
11
Dennis, Charles
11
Baier, Daniel
10
Khare, Arpita
10
Kim, Minjeong
10
Kukar-Kinney, Monika
10
Akram, Umair
9
Benbasat, Izak
9
Dwivedi, Yogesh Kumar
9
Laroche, Michel
9
Silva, Susana C.
9
Xu, Xun
9
Bhatnagar, Amit
8
Choi, Jeonghye
8
Lennon, Sharron J.
8
Paul, Justin
8
Prashar, Sanjeev
8
Rana, Nripendra P.
8
Sajad Rezaei
8
Schramm-Klein, Hanna
8
Breugelmans, Els
7
Duarte, Paulo
7
Ha, Hong Youl
7
Parayitam, Satyanarayana
7
Parsad, Chandan
7
Richard, Marie-Odile
7
Román, Sergio
7
Tan, Yong
7
Tandon, Urvashi
7
Wagner, Gerhard
7
Wu, Luorong
7
Fedoseeva, Svetlana
6
Kiran, Ravi
6
Klein, Andreas
6
Kumar, Vikas
6
Li, Hengyun
6
Liu, Yong
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Journal of business research : JBR
3
Journal of retailing and consumer services
3
The international review of retail, distribution and consumer research
3
International journal of retail & distribution management
2
Journal of electronic commerce research : JECR
2
European journal of marketing : EJM
1
International journal of physical distribution & logistics management : IJPD & LM
1
Journal of internet commerce
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ECONIS (ZBW)
16
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1
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10
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16
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1
Service innovation in e-commerce last mile delivery : mapping the e-customer journey
Vakulenko, Yulia
;
Shams, Poja
;
Hellström, Daniel
; …
- In:
Journal of business research : JBR
101
(
2019
),
pp. 461-468
Persistent link: https://www.econbiz.de/10012103423
Saved in:
2
Online retail experience and customer satisfaction : the mediating role of last mile delivery
Vakulenko, Yulia
;
Shams, Poja
;
Hellström, Daniel
; …
- In:
The international review of retail, distribution and …
29
(
2019
)
3
,
pp. 306-320
Persistent link: https://www.econbiz.de/10012209282
Saved in:
3
Online purchase return policy leniency and purchase decision : mediating role of consumer trust
Oghazi, Pejvak
;
Karlsson, Stefan
;
Hellström, Daniel
; …
- In:
Journal of retailing and consumer services
41
(
2018
),
pp. 190-200
Persistent link: https://www.econbiz.de/10011808585
Saved in:
4
What's in the parcel locker? : exploring customer value in e-commerce last mile delivery
Vakulenko, Yulia
;
Hellström, Daniel
;
Hjort, Klas
- In:
Journal of business research : JBR
88
(
2018
),
pp. 421-427
Persistent link: https://www.econbiz.de/10011869863
Saved in:
5
The impact of returns policies on profitability : a fashion e-commerce case
Hjort, Klas
;
Lantz, Björn
- In:
Journal of business research : JBR
69
(
2016
)
11
,
pp. 4980-4985
Persistent link: https://www.econbiz.de/10011589050
Saved in:
6
Impact of online flow on brand experience and loyalty
Shim, Soo In
;
Forsythe, Sandra
;
Kwon, Wi-suk
- In:
Journal of electronic commerce research : JECR
16
(
2015
)
1
,
pp. 56-71
Persistent link: https://www.econbiz.de/10010526393
Saved in:
7
The impact of online shopping experience on risk perceptions and online purchase intentions : does product category matter?
Dai, Bo
;
Forsythe, Sandra
;
Kwon, Wi-suk
- In:
Journal of electronic commerce research : JECR
15
(
2014
)
1
,
pp. 13-24
Persistent link: https://www.econbiz.de/10010348269
Saved in:
8
Customer segmentation based on buying and returning behaviour
Hjort, Klas
;
Lantz, Björn
;
Ericsson, Dag
;
Gattorna, John
- In:
International journal of physical distribution & …
43
(
2013
)
10
,
pp. 852-865
Persistent link: https://www.econbiz.de/10010204783
Saved in:
9
The role of product brand image and online store image on perceived risks and online purchase intentions for apparel
Aghekyan-Simonian, Mariné
;
Forsythe, Sandra
;
Kwon, Wi-suk
- In:
Journal of retailing and consumer services
19
(
2012
)
3
,
pp. 325-331
Persistent link: https://www.econbiz.de/10009541305
Saved in:
10
Beyond adoption : sustaining online shopping
Liu, Chuanlan
;
Forsythe, Sandra
;
Black, William C.
- In:
The international review of retail, distribution and …
21
(
2011
)
1
,
pp. 71-93
Persistent link: https://www.econbiz.de/10008909092
Saved in:
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