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type_genre:"Article in journal"
~person:"Ganguli, Shirshendu"
~person:"Vakulenko, Yulia"
~subject:"Beziehungsmarketing"
~subject:"E-service quality"
~subject:"Relationship marketing"
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Beziehungsmarketing
E-service quality
Relationship marketing
Online retailing
7
Online-Handel
7
Consumer behaviour
6
E-commerce
6
Electronic Commerce
6
Konsumentenverhalten
6
Customer satisfaction
3
Kundenzufriedenheit
3
Customer experience
2
Dienstleistungsqualität
2
Last mile delivery
2
SEM
2
Service quality
2
Structural equation model
2
Strukturgleichungsmodell
2
e-commerce
2
Behavioral loyalty
1
Business to Consumer E-Commerce
1
Confidence
1
Customer journey
1
Customer service
1
Customer value
1
Dienstleistung
1
E-Commitment
1
E-Loyalty
1
E-Satisfaction
1
E-Service Quality
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E-Trust
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Einzelhandel
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Emerging economies
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Enjoy
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Innovation
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Article in journal
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6
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English
6
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Ganguli, Shirshendu
Vakulenko, Yulia
Kumar, Vikas
5
Park, Jungkun
5
Bang, Nguyen
4
Barari, Mojtaba
4
Chung, Namho
4
Hjort, Klas
4
Moriuchi, Emi
4
Akturk, M. Serkan
3
Carlson, Jamie
3
Frasquet Deltoro, Marta
3
Gallino, Santiago
3
Gopalakrishna B. V.
3
Goutam, Doddahulugappa
3
Hellström, Daniel
3
Hübner, Alexander
3
Jebarajakirthy, Charles
3
Jung, Na Young
3
Karjaluoto, Heikki
3
Konuş, Umut
3
Laroche, Michel
3
Lazaris, Chris
3
Lee, Choong-Ki
3
Mangiaracina, Riccardo
3
Matos, Celso Augusto de
3
Mazaheri, Ebrahim
3
Mpinganjira, Mercy
3
Neslin, Scott A.
3
Pauwels, Koen
3
Quach, Sara
3
Rao, Shashank
3
Schumann, Jan Hendrik
3
Shobeiri, Saeed
3
Silva, Susana C.
3
Swoboda, Bernhard
3
Takahashi, Ikuo
3
Thaichon, Park
3
Toufaily, Elissar
3
Vrechopoulos, Adam
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Journal of business research : JBR
2
International journal of internet marketing and advertising : IJIMA
1
Journal of electronic commerce in organizations : the international journal of electronic commerce in modern organizations ; an official publication of the Information Resources Management Association
1
Marketing intelligence & planning
1
The international review of retail, distribution and consumer research
1
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ECONIS (ZBW)
6
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1
Technology readiness and e-service quality : impact on purchase intention and loyalty
Goutam, Doddahulugappa
;
Ganguli, Shirshendu
; …
- In:
Marketing intelligence & planning
40
(
2022
)
2
,
pp. 242-255
Persistent link: https://www.econbiz.de/10013172937
Saved in:
2
Determinants of customer satisfaction and loyalty in e-commerce settings : an emerging economy perspective
Goutam, Doddahulugappa
;
Gopalakrishna B. V.
;
Ganguli, …
- In:
International journal of internet marketing and …
15
(
2021
)
3
,
pp. 327-348
Persistent link: https://www.econbiz.de/10012598994
Saved in:
3
Determinants of customer loyalty dimensions : e-commerce context in emerging economy perspective
Goutam, Doddahulugappa
;
Gopalakrishna B. V.
;
Ganguli, …
- In:
Journal of electronic commerce in organizations : the …
19
(
2021
)
1
,
pp. 1-23
Persistent link: https://www.econbiz.de/10012494922
Saved in:
4
Service innovation in e-commerce last mile delivery : mapping the e-customer journey
Vakulenko, Yulia
;
Shams, Poja
;
Hellström, Daniel
; …
- In:
Journal of business research : JBR
101
(
2019
),
pp. 461-468
Persistent link: https://www.econbiz.de/10012103423
Saved in:
5
Online retail experience and customer satisfaction : the mediating role of last mile delivery
Vakulenko, Yulia
;
Shams, Poja
;
Hellström, Daniel
; …
- In:
The international review of retail, distribution and …
29
(
2019
)
3
,
pp. 306-320
Persistent link: https://www.econbiz.de/10012209282
Saved in:
6
What's in the parcel locker? : exploring customer value in e-commerce last mile delivery
Vakulenko, Yulia
;
Hellström, Daniel
;
Hjort, Klas
- In:
Journal of business research : JBR
88
(
2018
),
pp. 421-427
Persistent link: https://www.econbiz.de/10011869863
Saved in:
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