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type_genre:"Article in journal"
~subject:"Organizational change"
~subject:"Service quality"
~type_genre:"Forschungsbericht"
~type_genre:"Konferenzbeitrag"
~type_genre:"Lehrbuch"
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Search: subject_exact:"Shared services"
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Organizational change
Service quality
Internal services
155
Interne Dienstleistung
155
Business services
64
Unternehmensdienstleistung
64
Deutschland
23
Germany
23
Human Resource Management
20
Personalmanagement
20
Dienstleistungsqualität
17
Outsourcing
17
Consultancy services
15
IT service provider
15
IT-Dienstleister
15
Unternehmensberatung
15
Controlling
14
Management control
14
shared services
13
Dienstleistungssektor
10
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10
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10
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10
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9
Organisatorischer Wandel
9
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9
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8
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8
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8
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7
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Dienstleistungsmanagement
6
Großbritannien
6
Organisationsstruktur
6
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6
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6
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6
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6
United Kingdom
6
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5
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26
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Article in journal
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34
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Anosike, Uchenna Paschal
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Baek, Jihyun
1
Boglind, Anders
1
Brandon-Jones, Alistair
1
Cai, Shaohan
1
Chadha, Suresh Kumar
1
Choi, Sunmee
1
Claßen, Martin
1
Czainska, Katarzyna
1
Eid, Riyad
1
Fernando, Yudi
1
Fleischman, Gary M.
1
Fritze, Ann-Kathrin
1
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1
Guo, Yanru
1
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1
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1
Heineke, Janelle
1
Hällstén, Freddy
1
Jeng, Don Jyh-Fu
1
Johnson, Eric N.
1
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1
Jun, Minjoon
1
Kang, Hayoung
1
Kettinger, William J.
1
Klinski, Sebastian von
1
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1
König, Tatjana
1
Large, Rudolf
1
Lee Heng Wei
1
Ling, Qian
1
Löffler, Michael
1
Ma, Fei
1
Mahmod Sabri Haron
1
McLaughlin, Amy
1
Minnaar, Reinald A.
1
Mohd Suki, Norazah
1
Norizan Mat Saad
1
Pantouvakis, Angelos
1
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Controlling : Zeitschrift für erfolgsorientierte Unternehmenssteuerung
2
Die Unternehmung : Swiss journal of business research and practice ; Organ der Schweizerischen Gesellschaft für Betriebswirtschaft (SGB)
2
Journal of accounting & organizational change
2
European research studies
1
Global journal of business research : GJBR
1
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
1
International journal of logistics : research and applications
1
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
1
International journal of quality and service sciences
1
International journal of services and operations management
1
International journal of services and standards
1
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
1
Journal of purchasing and supply management
1
Journal of targeting, measurement and analysis for marketing
1
Personalwirtschaft : das Magazin für den Job HR
1
Personnel review : a professional journal reporting new developments in research, theory and practice of personel management
1
Production and operations management : the flagship research journal of the Production and Operations Management Society
1
Service business
1
Strategic outsourcing : an International journal
1
The TQM journal : the international review of organizational improvement
1
The service industries journal
1
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
1
Tourism management : research, policies, practice
1
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ECONIS (ZBW)
26
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1
Competencies of managers of deep organizational changes
Czainska, Katarzyna
- In:
European research studies
23
(
2020
)
7
,
pp. 466-485
Persistent link: https://www.econbiz.de/10012510158
Saved in:
2
Exploring factors influencing service trade-offs in the higher education sector : evidence from Malaysia
Saravanan Raman
;
Mohd Suki, Norazah
;
Lee Heng Wei
; …
- In:
International journal of quality and service sciences
14
(
2022
)
4
,
pp. 555-575
Persistent link: https://www.econbiz.de/10013454241
Saved in:
3
Managing internal service quality in hotels : determinants and implications
Wu, Xiaoyi
;
Wang, Jie
;
Ling, Qian
- In:
Tourism management : research, policies, practice
86
(
2021
),
pp. 1-13
Persistent link: https://www.econbiz.de/10012595653
Saved in:
4
Multi-stakeholders' assessment of bike sharing service quality based on DEMATEL-VIKOR method
Ma, Fei
;
Shi, Wenjing
;
Yuen, Kum Fai
;
Sun, Qipeng
;
Guo, …
- In:
International journal of logistics : research and …
22
(
2019
)
5
,
pp. 449-472
Persistent link: https://www.econbiz.de/10012203866
Saved in:
5
The impact of internal service quality on preventable adverse events in hospitals
Zheng, Sarah
;
Tucker, Anita L.
;
Ren, Z. Justin
; …
- In:
Production and operations management : the flagship …
27
(
2018
)
12
,
pp. 2201-2212
Persistent link: https://www.econbiz.de/10011970057
Saved in:
6
Role of management devices in enacting strategy - case study of Shared Service Centre
Harritz, Daniel
- In:
Journal of accounting & organizational change
12
(
2016
)
4
,
pp. 504-521
Persistent link: https://www.econbiz.de/10011625296
Saved in:
7
Measuring internal service quality in business schools
Joshi, Pradeep
;
Chadha, Suresh Kumar
- In:
International journal of services and standards
11
(
2016
)
4
,
pp. 357-379
Persistent link: https://www.econbiz.de/10011687362
Saved in:
8
Change Management bei Shared Service Centern
Fritze, Ann-Kathrin
- In:
Controlling : Zeitschrift für erfolgsorientierte …
27
(
2015
)
7
,
pp. 425-427
Persistent link: https://www.econbiz.de/10011302398
Saved in:
9
Seven challenges management must overcome when implementing IT-shared services
Ulbrich, Frank
;
Schulz, Veit
- In:
Strategic outsourcing : an International journal
7
(
2014
)
2
,
pp. 94-106
Persistent link: https://www.econbiz.de/10010418257
Saved in:
10
Customer contact employees' commitment to extra-role customer service : the effect of internal service quality perception
Choi, Sunmee
;
Baek, Jihyun
;
Kang, Hayoung
- In:
Journal of global scholars of marketing science : …
23
(
2013
)
2
,
pp. 144-158
Persistent link: https://www.econbiz.de/10010406149
Saved in:
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