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type_genre:"Article in journal"
~subject:"Service quality"
~subject:"United States"
~type_genre:"Forschungsbericht"
~type_genre:"Konferenzbeitrag"
~type_genre:"Lehrbuch"
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Service quality
United States
Internal services
155
Interne Dienstleistung
155
Business services
64
Unternehmensdienstleistung
64
Deutschland
23
Germany
23
Human Resource Management
20
Personalmanagement
20
Dienstleistungsqualität
17
Outsourcing
17
Consultancy services
15
IT service provider
15
IT-Dienstleister
15
Unternehmensberatung
15
Controlling
14
Management control
14
shared services
13
Dienstleistungssektor
10
Service industry
10
USA
10
Business process management
9
Organisatorischer Wandel
9
Organizational change
9
Prozessmanagement
9
Dienstleistung
8
Services
8
Shared services
8
Multinationales Unternehmen
7
Transnational corporation
7
Dienstleistungsmanagement
6
Großbritannien
6
Organisationsstruktur
6
Organizational structure
6
Performance measurement
6
Performance-Messung
6
Service management
6
United Kingdom
6
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5
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Article
25
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Article in journal
Forschungsbericht
Konferenzbeitrag
Lehrbuch
Aufsatz in Zeitschrift
25
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12
Book section
12
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5
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4
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4
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Akkiraju, Rama
1
Anosike, Uchenna Paschal
1
Baek, Jihyun
1
Brandon-Jones, Alistair
1
Cai, Shaohan
1
Chadha, Suresh Kumar
1
Chinta, Ravi
1
Choi, Sunmee
1
Coffey, Amy Jo
1
Conger, Sue
1
Eid, Riyad
1
Erickson-Harris, Lisa
1
Fernando, Yudi
1
Fleischman, Gary M.
1
Georgi, Dominik
1
Goodwin, Richard
1
Guo, Yanru
1
Haller, Sabine
1
Heineke, Janelle
1
Hull, Kevin
1
Jeng, Don Jyh-Fu
1
Johnson, Eric N.
1
Joshi, Pradeep
1
Jun, Minjoon
1
Kang, Hayoung
1
Kelly, Pamela
1
Kettinger, William J.
1
Kim, Daekwan
1
Klinski, Sebastian von
1
Kuo, Sky Fang-wen
1
König, Tatjana
1
Large, Rudolf
1
Lee Heng Wei
1
Lee, Ruby P.
1
Ling, Qian
1
Ma, Fei
1
Mahmod Sabri Haron
1
Marvel, Howard P.
1
Marvel, Mary K.
1
McLaughlin, Amy
1
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Die Unternehmung : Swiss journal of business research and practice ; Organ der Schweizerischen Gesellschaft für Betriebswirtschaft (SGB)
2
Decision sciences : DS
1
Global business and organizational excellence : a review of research & best practices
1
Global journal of business research : GJBR
1
Industrial marketing management : the international journal for industrial and high-tech firms
1
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
1
Information systems management
1
International journal of logistics : research and applications
1
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
1
International journal of quality and service sciences
1
International journal of services and operations management
1
International journal of services and standards
1
Journal of accounting research
1
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
1
Journal of media business studies
1
Journal of payments strategy & systems
1
Journal of purchasing and supply management
1
Journal of targeting, measurement and analysis for marketing
1
Production and operations management : the flagship research journal of the Production and Operations Management Society
1
Public administration review : PAR
1
Service business
1
The service industries journal
1
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
1
Tourism management : research, policies, practice
1
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ECONIS (ZBW)
25
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1
Exploring factors influencing service trade-offs in the higher education sector : evidence from Malaysia
Saravanan Raman
;
Mohd Suki, Norazah
;
Lee Heng Wei
; …
- In:
International journal of quality and service sciences
14
(
2022
)
4
,
pp. 555-575
Persistent link: https://www.econbiz.de/10013454241
Saved in:
2
Managing internal service quality in hotels : determinants and implications
Wu, Xiaoyi
;
Wang, Jie
;
Ling, Qian
- In:
Tourism management : research, policies, practice
86
(
2021
),
pp. 1-13
Persistent link: https://www.econbiz.de/10012595653
Saved in:
3
Multi-stakeholders' assessment of bike sharing service quality based on DEMATEL-VIKOR method
Ma, Fei
;
Shi, Wenjing
;
Yuen, Kum Fai
;
Sun, Qipeng
;
Guo, …
- In:
International journal of logistics : research and …
22
(
2019
)
5
,
pp. 449-472
Persistent link: https://www.econbiz.de/10012203866
Saved in:
4
The impact of internal service quality on preventable adverse events in hospitals
Zheng, Sarah
;
Tucker, Anita L.
;
Ren, Z. Justin
; …
- In:
Production and operations management : the flagship …
27
(
2018
)
12
,
pp. 2201-2212
Persistent link: https://www.econbiz.de/10011970057
Saved in:
5
Measuring internal service quality in business schools
Joshi, Pradeep
;
Chadha, Suresh Kumar
- In:
International journal of services and standards
11
(
2016
)
4
,
pp. 357-379
Persistent link: https://www.econbiz.de/10011687362
Saved in:
6
Do centers of excellence reduce health care costs? : evidence from the US veterans health administration centers for epilepsy
Kelly, Pamela
;
Chinta, Ravi
;
Privitera, Gregory
- In:
Global business and organizational excellence : a …
34
(
2014/15
)
6
,
pp. 18-29
Persistent link: https://www.econbiz.de/10011341441
Saved in:
7
An exploration of shared services agreements within US local television markets
Hull, Kevin
;
Coffey, Amy Jo
- In:
Journal of media business studies
12
(
2015
)
1/2
,
pp. 138-151
Persistent link: https://www.econbiz.de/10011519113
Saved in:
8
A glimpse behind a closed door : the long-term investment value of buy-side research and its effect on fund trades and performance
Rebello, Michael J.
;
Wei, Kelsey D.
- In:
Journal of accounting research
52
(
2014
)
3
,
pp. 775-815
Persistent link: https://www.econbiz.de/10010369796
Saved in:
9
Customer contact employees' commitment to extra-role customer service : the effect of internal service quality perception
Choi, Sunmee
;
Baek, Jihyun
;
Kang, Hayoung
- In:
Journal of global scholars of marketing science : …
23
(
2013
)
2
,
pp. 144-158
Persistent link: https://www.econbiz.de/10010406149
Saved in:
10
Improving the performance of finance and accounting shared service centres
Owens, Andrew
- In:
Journal of payments strategy & systems
7
(
2013
)
3
,
pp. 250-261
Persistent link: https://www.econbiz.de/10010209576
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