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~isPartOf:"Journal of air transport management"
~isPartOf:"Journal of marketing"
~isPartOf:"Journal of travel research : a quarterly publication of the Travel and Tourism Research Association"
~isPartOf:"Managing service quality : MSQ ; an international journal"
~subject:"Customer satisfaction"
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Customer satisfaction
Kundenzufriedenheit
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Consumer behaviour
4
Holiday behaviour
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customer satisfaction
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Beziehungsmarketing
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Mariani, Marcello M.
2
Bahadir, S. Cem
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Bamberger, Boas
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Bharadwaj, Sundar
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Borghi, Matteo
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Chen, Ning
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Dieck, M. Claudia tom
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Umashankar, Nita
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Journal of air transport management
Journal of marketing
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
Managing service quality : MSQ ; an international journal
Cogent business & management
103
Journal of Asian finance, economics and business : JAFEB
51
Administrative Sciences : open access journal
28
Journal of open innovation : technology, market, and complexity
24
Pakistan journal of commerce and social sciences
22
European research studies
20
Global business and finance review
20
Journal of Contemporary Issues in Business and Government
18
Journal of industrial engineering and management : JIEM
15
Verslas : teorija ir praktika : Vilniaus Gedimino Technikos Universiteto mokslo žurnalas
14
Business and Economic Research : BER
12
Enlightening tourism : ET ; a pathmaking journal
12
Journal of Tourism, Heritage & Services Marketing : JTHSM
10
Marketing i menedžment innovacij : m&mi
10
Expert journal of marketing
9
Future Business Journal
9
International journal of economics and financial issues : IJEFI
9
Academic journal of economic studies
8
Amfiteatru economic : an economic and business research periodical
8
European journal of management and business economics : EJM&BE
8
European research on management and business economics
8
Journal of service research
8
MPRA Paper
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Psychology & marketing
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CEB working paper / Université Libre de Bruxelles, Solvay Brussels School of Economics and Management, Centre Emile Bernheim
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NBER working paper series
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South African journal of business management
7
The TQM journal : the international review of organizational improvement
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The international journal of business science & applied management : IJBSAM
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Working paper
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Working papers / Università degli Studi di Milano, Dipartimento di Scienze Economiche, Aziendali e Statistiche
7
Business ethics and leadership : BEL
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Discussion paper series / IZA
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International Journal of Academic Research in Business and Social Sciences
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International journal of management, economics and social sciences : IJMESS
6
International journal of quality innovation
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Journal of innovation and entrepreneurship : JIE
6
Journal of marketing and consumer behaviour in emerging markets
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Journal of risk and financial management : JRFM
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ECONIS (ZBW)
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1
Asymmetrical influences of service robots' perceived performance on overall customer satisfaction : an empirical investigation leveraging online reviews
Borghi, Matteo
;
Mariani, Marcello M.
- In:
Journal of travel research : a quarterly publication of …
63
(
2024
)
5
,
pp. 1086-1111
Persistent link: https://www.econbiz.de/10014582437
Saved in:
2
How political identity shapes customer satisfaction
Fernandes, Daniel
;
Ordabayeva, Nailya
;
Han, Kyuhong
; …
- In:
Journal of marketing
86
(
2022
)
6
,
pp. 116-134
Persistent link: https://www.econbiz.de/10013438834
Saved in:
3
Despite efficiencies, mergers and acquisitions reduce firm value by hurting customer satisfaction
Umashankar, Nita
;
Bahadir, S. Cem
;
Bharadwaj, Sundar
- In:
Journal of marketing
86
(
2022
)
2
,
pp. 66-86
Persistent link: https://www.econbiz.de/10013258787
Saved in:
4
Wage inequality : its impact on customer satisfaction and firm performance
Bamberger, Boas
;
Homburg, Christian
;
Wielgos, Dominik M.
- In:
Journal of marketing
85
(
2021
)
6
,
pp. 24-43
Persistent link: https://www.econbiz.de/10012662136
Saved in:
5
Exploring the influence of touch points on tourist experiences at crisis impacted destinations
Krey, Nina
;
Dieck, M. Claudia tom
;
Wu, Shuang
; …
- In:
Journal of travel research : a quarterly publication of …
62
(
2023
)
1
,
pp. 39-54
Persistent link: https://www.econbiz.de/10014245276
Saved in:
6
Psychological determinants of tourist satisfaction and destination loyalty : the influence of perceived overcrowding and overtourism
Papadopoulou, Nikoleta Maria
;
Ribeiro, Manuel Alector
; …
- In:
Journal of travel research : a quarterly publication of …
62
(
2023
)
3
,
pp. 644-662
Persistent link: https://www.econbiz.de/10014245638
Saved in:
7
Babymoon tourism : co-creating well-being for traveling mothers
Vespestad, May-Kristin
- In:
Journal of travel research : a quarterly publication of …
62
(
2023
)
6
,
pp. 1277-1289
Persistent link: https://www.econbiz.de/10014295316
Saved in:
8
The impact of self-congruity and evaluation of the place on WOM : perspectives of tourism destination residents
Šegota, Tina
;
Chen, Ning
;
Golja, Tea
- In:
Journal of travel research : a quarterly publication of …
61
(
2022
)
4
,
pp. 800-817
Persistent link: https://www.econbiz.de/10012880658
Saved in:
9
Bad intentions : customers' negative reactions to intentional failures and mitigating conditions
Nazifi, Amin
;
Roschk, Holger
;
Ordenes, Francisco Villarroel
- In:
Journal of travel research : a quarterly publication of …
61
(
2022
)
8
,
pp. 1808-1827
Persistent link: https://www.econbiz.de/10013391013
Saved in:
10
Introducing the dynamic destination satisfaction method : an analytical tool to track tourism destination satisfaction trends with repeated cross-sectional data
Guizzardi, Andrea
;
Mariani, Marcello M.
- In:
Journal of travel research : a quarterly publication of …
60
(
2021
)
5
,
pp. 965-980
Persistent link: https://www.econbiz.de/10012593175
Saved in:
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