Awa, Hart Okorie; Ikwor, Nnachi K.; Ademe, Doris G. - In: Cogent business & management 8 (2021) 1, pp. 1-20
, given that no two failure experiences are the same. This paper proposed a framework that links user-involvement to customer … satisfaction with five complaint response instruments, and specifically, provides insight into how the relational and interactive …