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~accessRights:"free"
~subject:"Customer satisfaction"
~subject:"Emotion"
~subject:"Online retailing"
~type_genre:"Hochschulschrift"
~type_genre:"Working Paper"
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Customer satisfaction
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21
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ECONIS (ZBW)
21
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Frontline employee inspiration in retailing : conceptualization, scale development, sources, and customer outcomes
Neumüller, Kathrin
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2022
Persistent link: https://www.econbiz.de/10013188011
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2
When offline stores reduce online returns
Hirche, Christian F.
;
Bijmolt, Tammo H. A.
;
Gijsenberg, …
-
2021
Persistent link: https://www.econbiz.de/10012522241
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3
Promoting product returns : effects of price reductions on customer return behavior
Hirche, Christian F.
;
Gijsenberg, Maarten J.
;
Bijmolt, …
-
2021
Persistent link: https://www.econbiz.de/10012522247
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4
Asking less, getting ,ore? : the influence of fixed-fee and threshold-based free shipping on online orders and returns
Hirche, Christian A.
;
Gijsenberg, Maarten J.
;
Bijmolt, …
-
2021
Persistent link: https://www.econbiz.de/10012522250
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5
Customer reactions to frontline employee emotion authenticity : an empirical investigation of boundary conditions
Lechner, Andreas
-
2019
Persistent link: https://www.econbiz.de/10012024687
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6
Understanding customers' decision-making, perceptions, and evaluations in the customer journey
Sarikaya, Serkan
-
2019
Persistent link: https://www.econbiz.de/10012105262
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7
Vehicle routing and time slot management in online retailing
Visser, Thomas R.
-
2019
Persistent link: https://www.econbiz.de/10012150610
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8
Negative affective states in customers service experience : investigating antecedents and mitigations
Haager, Stephanie
-
2018
Persistent link: https://www.econbiz.de/10012020297
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9
Emotions in service recovery encounters
Jerger, Christina
-
2017
Persistent link: https://www.econbiz.de/10011731104
Saved in:
10
"New perspectives on customer experience in service recovery"
Mandl, Leonhard
-
2017
Persistent link: https://www.econbiz.de/10011782523
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