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~accessRights:"restricted"
~isPartOf:"European journal of marketing : EJM"
~isPartOf:"Global business review"
~isPartOf:"Journal of international trade & commerce"
~isPartOf:"Psychology & marketing"
~subject:"Kundenzufriedenheit"
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Search: subject_exact:"Emotion"
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Kundenzufriedenheit
Emotion
70
Consumer behaviour
50
Konsumentenverhalten
50
Customer satisfaction
16
Beziehungsmarketing
14
Relationship marketing
14
Brand image
13
Markenimage
13
Personality psychology
13
Persönlichkeitspsychologie
13
Brand management
11
Markenführung
11
Viral marketing
9
Virales Marketing
9
Advertising effects
8
Cognition
8
Dienstleistungsqualität
8
Kognition
8
Service quality
8
Werbewirkung
8
Advertising
7
Brand
7
Markenartikel
7
Werbung
7
Beschwerdemanagement
6
Complaint management
6
Brand loyalty
5
Internet marketing
5
Online-Marketing
5
India
4
Indien
4
Kaufentscheidung
4
Markentreue
4
Purchase decision
4
Social relations
4
Soziale Beziehungen
4
brand loyalty
4
emotions
4
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3
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English
16
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Agarwal, Sonali
1
Antonetti, Paolo
1
Augusto, Mário Gomes
1
Bachrach, Daniel G.
1
Bagozzi, Richard P.
1
Baker, Thomas L.
1
Balaji, M. S.
1
Ball, Joan P.
1
Bapat, Dhananjay
1
Choi, Chul-Jae
1
Fanjul, María Luisa
1
Goswami, Sinmoy
1
Grappi, Silvia
1
Ham, Jeong-Min
1
Inocencio, Ma. Josephine E.
1
Jaramillo, Susana
1
Johnson, Samuel
1
Lamberton, Cait
1
Lee, Heekyung
1
Lindsey-Hall, Kristina K.
1
Lteif, Lama
1
Lunardo, Renaud
1
Madamba, Jeanette Angeline Banzon
1
Millán, Angel
1
Min, Dae-Gyu
1
Moital, Miguel
1
Mojicac, Loida E.
1
Neves, Cristiana
1
Quazi, Ali
1
Rhee, Seung-Yoon
1
Romani, Simona
1
Roy, Sanjit
1
Rubin, Dan
1
Saintives, Camille
1
Sarma, Mrinmoy K.
1
Strizhakova, Yuliya
1
Thanigan, Jayanthi
1
Torres, Pedro M.
1
Tran, Hai-Anh
1
Usrey, Bryan
1
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European journal of marketing : EJM
Global business review
Journal of international trade & commerce
Psychology & marketing
International journal of hospitality management
39
Journal of retailing and consumer services
20
Journal of business research : JBR
15
Journal of hospitality marketing & management
13
The journal of services marketing
13
Tourism management perspectives : TMP
13
Journal of travel and tourism marketing
12
Service business
8
Tourism management : research, policies, practice
8
International journal of contemporary hospitality management
7
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
6
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
6
Journal of air transport management
5
Services marketing quarterly
5
The service industries journal
5
European journal of marketing
4
Industrial marketing management : the international journal for industrial and high-tech firms
4
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
4
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
4
Journal of service theory and practice : JSTP
4
Tourism review
4
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
3
International journal of business excellence : IJBEX
3
International review on public and non-profit marketing
3
Journal of financial services marketing
3
Journal of marketing analytics : JMA
3
Journal of marketing communications
3
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
3
Journal of service management
3
Journal of service research
3
Journal of vacation marketing
3
The journal of business & industrial marketing
3
Total quality management & business excellence
3
Tourism analysis : an interdisciplinary tourism & hospitality journal
3
Asia Pacific journal of marketing and logistics
2
Australasian marketing journal
2
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ECONIS (ZBW)
16
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10
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16
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1
There's not much to tell : the impact of emotional resilience on negative word-of-mouth following service failure
Lteif, Lama
;
Rubin, Dan
;
Ball, Joan P.
;
Lamberton, Cait
- In:
Psychology & marketing
40
(
2023
)
9
,
pp. 1808-1820
Persistent link: https://www.econbiz.de/10014338326
Saved in:
2
An examination of frontline employee-customer incidental similarities in service failure and recovery contexts
Lindsey-Hall, Kristina K.
;
Jaramillo, Susana
;
Baker, …
- In:
Psychology & marketing
40
(
2023
)
6
,
pp. 1047-1060
Persistent link: https://www.econbiz.de/10014291713
Saved in:
3
Deep learning-based sentiment analysis : establishing customer dimension as the lifeblood of business management
Agarwal, Sonali
- In:
Global business review
23
(
2022
)
1
,
pp. 119-136
Persistent link: https://www.econbiz.de/10012822096
Saved in:
4
Value dimensions of gamification and their influence on brand loyalty and word-of-mouth : relationships and combinations with satisfaction and brand love
Torres, Pedro M.
;
Augusto, Mário Gomes
;
Neves, Cristiana
- In:
Psychology & marketing
39
(
2022
)
1
,
pp. 59-75
Persistent link: https://www.econbiz.de/10012796060
Saved in:
5
Consumer cynicism in service failures
Tran, Hai-Anh
;
Strizhakova, Yuliya
;
Usrey, Bryan
; …
- In:
Psychology & marketing
39
(
2022
)
2
,
pp. 346-359
Persistent link: https://www.econbiz.de/10012796107
Saved in:
6
The impact of self-service versus interpersonal contact on customer-brand relationship in the time of frontline technology infusion
Lee, Heekyung
;
Yi, Youjae
- In:
Psychology & marketing
39
(
2022
)
5
,
pp. 906-920
Persistent link: https://www.econbiz.de/10013186880
Saved in:
7
Shared positive emotion and team effectiveness
Rhee, Seung-Yoon
- In:
Journal of international trade & commerce
17
(
2021
)
1
,
pp. 153-171
Persistent link: https://www.econbiz.de/10013189557
Saved in:
8
The effects of employee service on reuse intention in upscale restaurant service setting : the moderating effect of spatial proximity
Choi, Chul-Jae
;
Ham, Jeong-Min
;
Min, Dae-Gyu
- In:
Journal of international trade & commerce
16
(
2020
)
2
,
pp. 71-89
Persistent link: https://www.econbiz.de/10012592180
Saved in:
9
Modelling customer delight in hotel industry
Goswami, Sinmoy
;
Sarma, Mrinmoy K.
- In:
Global business review
20
(
2019
)
2
,
pp. 405-419
Persistent link: https://www.econbiz.de/10012035708
Saved in:
10
Customers' emotion regulation strategies in service failure encounters
Balaji, M. S.
;
Roy, Sanjit
;
Quazi, Ali
- In:
European journal of marketing : EJM
51
(
2017
)
5/6
,
pp. 960-982
Persistent link: https://www.econbiz.de/10011708773
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